- Report: #678055
Report - Rebuttal - Arbitrate
Complaint Review: Budget Rent a Card
Budget Rent a CardInternet United States of America
Budget Rent a Card Budget Car Rental Will not accept Wal Mart Paycards at the location of pickup, but will accept them online for a prepayment Internet
*Consumer Comment: This is Standard
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I prepaid for a car rental with Budget in October 2010 with my Wal Mart Paycard. They charged my card for all the fees involved to rent the car for a weekend.
When I arrived to pickup the car, the location would not accept my Wal Mart Paycard with a Mastercard logo, stating they do not allow rentals on Paycards. I was told to call the office and get my monies refunded.
When I called they stated that I would get back all of my money except for a cancelation deposit. I explained to the person I did not cancel my rental that they canceled it. Then I received an email that would not refund my deposit because I canceled the contract.
I did not receive my refund on my paycard for 24 hours after they refused my card, which meant I missed my Grandmothers 100th birthday party in another state., because they delayed my refund. Plus they sent me an email stating they would not refund my cancelation fee, but yet they are the ones who canceled the contract.
I just want everyone to know that Budget will accept your Paycard to prepay your rental, but when you arrive to pickup your rental they will not accept it then.
Sincerely, a very unhappy former budget customer
This report was posted on Ripoff Report on 01/03/2011 10:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Budget-Rent-a-Card/internet/Budget-Rent-a-Card-Budget-Car-Rental-Will-not-accept-Wal-Mart-Paycards-at-the-location-of-678055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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