- Report: #119613
Report - Rebuttal - Arbitrate
Complaint Review: Budget Rental Car
Budget Rental Car4225 Naperville Road Lisle, Illinois U.S.A.
Budget Rental Car ripoff faulty car bad customer service Lisle Illinois
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I also was told I could contact customer service about having to keep the car two extra days since I missed my flight for a refund (I was charged a higher fee for the two extra days than the first day even though it was Budget's faulty upkeep on the car!) The Budget employee at the return point to exchange cars was literally screaming at a customer at the top of his lungs!!!!!! I have NEVER seen anything like this in my life. Finally, when I returned the car (two days late, with a flight change fee, and two missed days of work, all because of a blown tire!) the agents were rude and wanted to know why I kept the car two days longer than I had a reservation?! Because again there was no record of why. I had written twice with no response, then the response on my third email clearly showed that the rep did not really read nor car about the issue.
This report was posted on Ripoff Report on 11/23/2004 11:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Budget-Rental-Car/Lisle-Illinois-60532/Budget-Rental-Car-ripoff-faulty-car-bad-customer-service-Lisle-Illinois-119613. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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