- Report: #1034199
Report - Rebuttal - Arbitrate
Complaint Review: Budget Rental Trucks
Budget Rental Trucks2236 Airport Drive Witchita Falls, Texas U.S.A.
Budget Rental Trucks ripoff Where the word "Reservation" has taken on a new meaning! Bloomington Illinois
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So Saturday morning rolls around and I get a call from Budget. The guy on the phone says we don't have a truck for you. Needless to say I was a little angry. So he gives us an 800 number to call and see if they can find a truck for us. We call them and explain we have had a reservation for months to get a truck on this day and there is no truck there!!! They explain that they are going to start looking for a truck for us.
So we let them start looking, but in the mean time I began calling other companies to find a truck. I located one about thirty miles away that would not be available until the next day and cost us $120 dollars more. I took the truck because I had not choice, we had to get moved out. So after that I began to just call around to a few other Budget rental stores and in about ten minutes I had found a truck but I would have to drive an hour to get it. I opted for sticking with the truck for 120 more because I had had enough with Budget!!
I called Budget's service center again to discuss the situation with a supervisor and inform them that I expected them to compensate me for the difference now that I found another company since they did not honor their reservation. The supervisor informed me, now get this, "A reservation does not reserve the truck, only the price". WHAT THE HECK!!!! I responed I did not just pack up my entire house and intend on loading and moving it in a price. I NEEDED A TRUCK!!! She said they would not compensate for any difference in price either!! Well, I am saving my receipts and I have their corporate office address (which should be included in this post) and they will be recieving a letter with what I feel they owe me for not honoring their reservation. I will also be reporting them to the better business bureau here in Illinois and in Texas.
Bottomline, DO NOT RENT ANYTHING FROM BUDGET!!!! They may give a good price but that means they will not deliver on the service. A very poor business!!
This report was posted on Ripoff Report on 06/02/2007 08:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Budget-Rental-Trucks/Witchita-Falls-Texas-76306/Budget-Rental-Trucks-ripoff-Where-the-word-Reservation-has-taken-on-a-new-meaning-Bloom-1034199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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