- Report: #1034199
Report - Rebuttal - Arbitrate
Complaint Review: Budget Rental Trucks
Budget Rental Trucks2236 Airport Drive Witchita Falls, Texas U.S.A.
Budget Rental Trucks ripoff Where the word "Reservation" has taken on a new meaning! Bloomington Illinois
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
So Saturday morning rolls around and I get a call from Budget. The guy on the phone says we don't have a truck for you. Needless to say I was a little angry. So he gives us an 800 number to call and see if they can find a truck for us. We call them and explain we have had a reservation for months to get a truck on this day and there is no truck there!!! They explain that they are going to start looking for a truck for us.
So we let them start looking, but in the mean time I began calling other companies to find a truck. I located one about thirty miles away that would not be available until the next day and cost us $120 dollars more. I took the truck because I had not choice, we had to get moved out. So after that I began to just call around to a few other Budget rental stores and in about ten minutes I had found a truck but I would have to drive an hour to get it. I opted for sticking with the truck for 120 more because I had had enough with Budget!!
I called Budget's service center again to discuss the situation with a supervisor and inform them that I expected them to compensate me for the difference now that I found another company since they did not honor their reservation. The supervisor informed me, now get this, "A reservation does not reserve the truck, only the price". WHAT THE HECK!!!! I responed I did not just pack up my entire house and intend on loading and moving it in a price. I NEEDED A TRUCK!!! She said they would not compensate for any difference in price either!! Well, I am saving my receipts and I have their corporate office address (which should be included in this post) and they will be recieving a letter with what I feel they owe me for not honoring their reservation. I will also be reporting them to the better business bureau here in Illinois and in Texas.
Bottomline, DO NOT RENT ANYTHING FROM BUDGET!!!! They may give a good price but that means they will not deliver on the service. A very poor business!!
This report was posted on Ripoff Report on 06/02/2007 08:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Budget-Rental-Trucks/Witchita-Falls-Texas-76306/Budget-Rental-Trucks-ripoff-Where-the-word-Reservation-has-taken-on-a-new-meaning-Bloom-1034199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.