On the computer on May 2, 2011 I placed a reservation for a 24 foot truck and car carrier and confirmed it with a credit card and called the week before our move to confirm and was told we would have the truck and carrier we asked for. The day before our rental I called and again was told no problem. The day of our scheduled move we are told that they were having a problem finding us a truck but promised we would have one. At noon we are still without a truck when we had a reservation for 9am. At 7pm we still didn't have a truck, nor carrier for our 4 wheel drive vehicle. I was told they would discount us for the trouble. Whoopiee, we finally get the truck at 10pm that night which the dealer we were working with even came back to their shop to sign the truck out to us. However, we were told at that time we would have to accept a tow dolly as they didn't bring him a trailer as we had requested. Well needless to say he didn't explain to us how to hook the car or to use the chains with it. We got 200 miles and one of the straps comes off and the car goes forward and hangs on the side of the trailer, we immediately called Budgets Road side assistance and were told they would send us help, and finally 4 hours later we got help. Meanwhile two of our breading rabbits which were in the van following us died because of the heat. We were more then two days behind schedule and budget almost cost us the home we were moving to. Budget told us to call them when we turned in the truck and they would make up for the losses and delays and we did and now they refuse to do anything about our two dead breeding rabbits and about our extreme delays and I am insulted that all they are willing to refund to me is $73 for our troubles. I wouldn't recommend Budget to our dog is he had to move. They treated our family like third class citizens.