- Report: #984357
Report - Rebuttal - Arbitrate
Complaint Review: Budget
BudgetSt. Louis, Missouri United States of America
Budget Bait and Switch St. Louis, Missouri
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The day I returned the car, the guy out in the lot who checked me in handed me a receipt for $47.xx that had been added to my charge card. I asked him what the charge was for and he told me it was for the upgrade. When I went inside to inquire, I was told, "You signed for it." Yes, I did sign for it, but the clerk who "upgraded" me on the day I rented the car NEVER told me I was going to be paying more money. I was under the impression that since they were out of mid-size cars, I was simply being upgraded because there was nothing else to offer me. I would never have agreed to an upgrade if I would have known I would be charged an additional almost $50 for a car. I would have insisted on the mid-size car and likely would have ended up with a full-size anyway because of them being out of what I rented and paid for in the first place.
As I was storming out of the building after my inquiry, the female clerk said, "Have a nice day." I told her to go to h*ll.
This report was posted on Ripoff Report on 12/19/2012 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Budget/St-Louis-Missouri-/Budget-Bait-and-Switch-St-Louis-Missouri-984357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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