- Report: #810732
Report - Rebuttal - Arbitrate
Complaint Review: BuildDirect
BuildDirectSte. 200 - 717 West Pender St., Vancouver, BC, V6C Internet United States of America
BuildDirect BuildDirect sold me Hardwood Flooring with Manufacturing Defects Internet
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BuildDirect however came to their own conclusions that the issues of delamination was due to installer issues. I hired an independent certified wood flooring inspector also certified to serve as an expert witness for court cases involving wood flooring, to inspect my floor. He spent 3 1/2 hours doing a thorough examination of all of my flooring, and unused flooring, and taking multiple measurements of moisture levels. His report stated that the delamination of my floors was due to manufacturing issues, and that the cracking was also initially due to manufacturing issues. I sent this report to BuildDirect, and have received no response since. All BuildDirect has offered is to sell me different wood. Further in their communication with me they stated if I installed the same wood that I may have the same issues, and that they would sell me some other wood more "appropriate" for my environment.
Thus in conclusion, according to a certified wood flooring inspector, BuildDirect sold me wood that had manufacturing issues causing the problems of delamination and checking. They will acknowledge and take responsibility for repairing the damages to my floor they have caused.
This report was posted on Ripoff Report on 12/17/2011 01:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/BuildDirect/internet/BuildDirect-BuildDirect-sold-me-Hardwood-Flooring-with-Manufacturing-Defects-Internet-810732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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