• Report: #1127005

Complaint Review: Builders Choice Installation

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  • Submitted: Thu, February 27, 2014
  • Updated: Thu, May 08, 2014

  • Reported By: Linda Simpson — Missouri City Texas
Builders Choice Installation
12681 Brandi Lane Willis, Texas USA

Builders Choice Installation Janet Bagwell, Jason Bagwell bait and switch Willis Texas

*Author of original report: Rebuttal

*REBUTTAL Owner of company: FREE Spec Check and 20% off your installation!!!

*REBUTTAL Owner of company: Thank you for your review.

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The absolute worst service I have ever received.  Ending with threats of filing criminal charges against me by the owner of the company.

We were referred to BCI by Best Buy for installation of a Bosch microwave and oven.  I was told by the salesman at Best Buy that he preferred BCI to other Bosch installaters as they could also modify the cabinet for the appliances.  In addition, Best Buy represented that BCI provided an additional year's warranty to the appliances if they did the install.  In fact, their website states as follows:  (we offer extended appliance warranties as a Certified Appliance Installer call for details).  The details were provided by Best Buy on BCI's behalf

Jason Bagwell came out to take measurements of the cabinet and we discussed in length the pros and cons of lowering the microwave so it would be closer to the oven.  In the end, Jason recommended that I lower the microwave and I confirmed upon his leaving that this would be included on my quote.  

The quote was sent and approved, based on my understanding that the quote included everything I had requested.  It was not until they arrived to do the actual installation that I was informed that the quote, in fact, did not include the quote for the lowering of the microwave.  There was nothing in writing from Jason or his partner, Janet Bagwell, that they arbitrarily decided on their own to modify my installation request and not provide me with a full quote.  I had no reason to not believe that the quote I was provided included everything I had requested, and that we discussed.  

They demanded additional monies to perform the installation as I had requested, with the lowering of the microwave.  But told me they could not do the installation at that time as they did not have the proper tools to do that, and they would have to return  Since I had taken a vacation day for the insallation, and we did not have a working oven or microwave, I had them install in the current locations and to deal with the installation issue later.

It also was not until the day of the install that we learned that they in fact did NOT offer a year's extended warranty and that we had to take that issue up with Best Buy.  Bait and switch.  I seriously doubt Best Buy makes representations on behalf of the service providers without them providing that information to Best Buy.

After they left we realized the microwave was not working.  We contacted the installer to inform him that it was not operational and there was no power to the unit.  He said he would check his photos and call us back.  He never did.  So we contacted the company to inform them we would be putting a stop payment on the check unless they would commit to coming back and getting our microwave unit working.  The next contact was demanding we not put a stop payment on the check, that they had performed a proper and complete installation.  We had no choice but to put a stop payment on the check based on their insistence their work was complete.  

Two days later they finally reviewed the photographs and acknowledged that the unit had no power.  They came out that evening to correct the issue.  I did not provide them with a new check at that time as they had insisted they were going to deposit the original check, despite the fact they knew i had put a stop payment on it, and I wanted the original check back before I reissued.  I also wanted to resolve the cabinet issue.

At this point the bullying and intimidation started.  They called my husband behind my back and gave them a bogus story that I had agreed prior to Jason leaving that I did not want the cabinet modification done.  That was 100% not correct.  The last comment I made to him was to insure that it would be included and made a joking comment that it was only money.  He looked at his notes and confirmed he had written it down.  They then demanded almost $400 more for the work, that they never stated upon submitting the quote that they had modified my request, and I refused.  She then threatened me with theft by check and that she would file criminal charges against us.  We susequently overnighted a replacement check to her that she refused to deposit, and demanded a money order to include her $30.00 fee for the check she attemped to deposit, which she knew up front had a stop payment on it, or she would immediately file criminal charges against us. 

This was a complete bait and switch.  Lie about the extended warranty, arbitrarily change the installation to provide a lower quote, then blame it on the customer when called on the fact it wasn't complete and demand additional monies.  

Anyone who uses this company or supports it should beware.  They accept no responsibility for their mistakes, claim work is complete and proper without verifying it, threaten and bully their customers, and basically are themselves thiefs.  

I was manipluated and bullied into accepting services less than they were represented as being, and harassed incessentatly.  

 

 

 

 


This report was posted on Ripoff Report on 02/27/2014 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Builders-Choice-Installation/Willis-Texas-77378/Builders-Choice-Installation-Janet-Bagwell-Jason-Bagwell-bait-and-switch-Willis-Texas-1127005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Author of original report

Rebuttal

AUTHOR: Linda Simpson - ()

It is up to each of you if you want to support a company that threatens its customers with filing a police report and with submitting copies of emails that protest a change in what you requested as "proof" that they did "nothing" wrong.  The first threat I got was when we threatned to put a stop payment on our check because they were trying to pass blame off on an install where the unit wasn't working as being caused by a cracked glass.  Once they finally returned, the unit hadn't been plugged in.  If that is who you want working for you, best of luck to you.  But please make sure she also provides her initial threatening email to me that started this entire thing rollling.  Seriously, there are better installers out there and ones who actually accept credit cards and don't demand payment in cash.  Think about it.  What kind of company doesn't accept credit cards?  Yeah, ones who want to use that check to file criminal charges against you later when they screw up the install.  Let it go Janet. 

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#2 REBUTTAL Owner of company

FREE Spec Check and 20% off your installation!!!

AUTHOR: Owner listed in the report - ()

Hi, I'm the Owner of the company listed in this report, and I want to show you how dedicated I am to 100% customer satisfaction. To prove this, we are currently offering a FREE Spec Check and a 20% discount to anyone who mentions Ripoff Report when placing an order. Thank you for giving us a chance to show you what an excellent company we are! For excellent service please call: 936-890-0409.

Due to the circumstances of this report I feel it would be best to let my customers decide the truth of the report. Fortunately, all communications with this customer outside of 2 brief phone conversations were email correspondences. You will receive upon installation a booklet titled "Bait and Switch" containing all emails and documents such as the estimate presented, spec check documentations, approval and photographs of this project.

I do not believe in bullying or internet slandering therefore will not reply with facts to respond to this report. I will show all communication for this report ONLY to my customers so they can see ALL the facts. You can determine if the "Bait and Switch" is the customer or the company listed in this report.

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#3 REBUTTAL Owner of company

Thank you for your review.

AUTHOR: Owner listed in the report - ()

Hi, I'm the Owner of the company listed in this report, and I want to show you how dedicated I am to 100% customer satisfaction. To prove this, we are currently offering a FREE Spec Check and a 20% discount to anyone who prints this report and submits it at time services are rendered (or mentions Ripoff Report when placing an order). Thank you for giving us a chance to show you what an excellent company we are!

For excellent service and scheduling or please call: 936-890-0409

Due to the circumstances of this report I have chose to let my consumers decide the truth of the report. Fortunatetly, my communications and my staff's communications outside of 2 breif phone conversations were all documented by email correspondences.

Upon installation, you will receive a booklet titled "Bait and Switch" containing all emails and documents such as the spec check, the estimate presented the approval and photographs of this project. I do not believe in bullying or internet slandering therefore will show all communication/documentation for this report to my customers so they can see ALL the FACTS. You can determine if the "Bait and Switch" is the consumer or the company listed in this report.

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