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  • Report: #22767

Complaint Review: Burger King

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  • Submitted: Sat, June 15, 2002
  • Updated: Sat, March 10, 2012

  • Reported By:Great Falls sc
Burger King
Hwy 9 Richburg, South Carolina U.S.A.

Burger King does not serve burgers in the early morning hours the business that doesn't give a damn Richburg South Carolina

*UPDATE Employee: Wrong..

*Consumer Comment: Not a ripoff, but a valid complaint

*Consumer Comment: Bump

*General Comment: Bryce, YOU'RE the lazy one.

*UPDATE EX-employee responds: Get the facts straight

*Consumer Comment: I had the same problem

*UPDATE EX-employee responds: Bafoons!

*Consumer Comment: ARE YOU ALL KIDDING ME????

*Consumer Comment: Try elsewhere

*Consumer Comment: Try elsewhere

*Consumer Comment: Try elsewhere

*Consumer Comment: Try elsewhere

*UPDATE EX-employee responds: yeah right

*Consumer Comment: Burger King

*Consumer Comment: Burger King

*Consumer Comment: Burger King

*Consumer Comment: Burger King

*Consumer Comment: Hamburgers Served all Day Long

*UPDATE Employee: It started with the burgers

*Consumer Comment: you need to reconsider WHY they won't serve burgers at 10 in the morning

*UPDATE EX-employee responds: Wow people are strange

*Consumer Comment: Get a life idiots

*Consumer Comment: Burger King

*UPDATE EX-employee responds: Franchise or company choice

*UPDATE EX-employee responds: The real reason for no burgers in the morning

*Consumer Comment: What Have We Become

*Consumer Comment: Health laws/compliance very greatly from state to state.

*UPDATE Employee: People get a life!!!

*Consumer Comment: This is fast food not a 5 star dining experience!

*UPDATE Employee: BURGER KING got the urge

*UPDATE EX-employee responds: Here in Navarre, FL., we served whatever a customer ordered

*UPDATE EX-employee responds: Here in Navarre, FL., we served whatever a customer ordered

*UPDATE EX-employee responds: Here in Navarre, FL., we served whatever a customer ordered

*Consumer Comment: My two cents worth ..They do not advertise "have whatever you want your way."

*Consumer Suggestion: Some FF restaurants do serve burgers in the morning

*UPDATE Employee: At Burger King, we advertise that you can "get it your way," but not at whatever time you desire.

*Consumer Comment: Burger King

*Consumer Suggestion: Early Morning Burgers

*REBUTTAL Owner of company: burger woes #2

*REBUTTAL Owner of company: burger woes #2

*REBUTTAL Owner of company: burger woes #2

*Consumer Comment: Whoa whoa whoa...Wrong

*Consumer Comment: No burgers for breakfast?

*Consumer Comment: Burger Woes

*Consumer Suggestion: Ok ... and your problem is ... ?

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I work third shift, and I do not want the regular breakfast menu, so I went to Burger King in Richburg South Carolina to get a chicken sandwich. They told me that they did not start serving lunch until 10:30 am. I asked why? They told me that they did not have enough staff.

I went there on another occasion, I asked for a double cheeseburger, they told me that the grill was down. They told me that I had to order something else. This has happened other times, too.

I have decided not to go back to that store anymore.

Angie
Great Falls, South Carolina

This report was posted on Ripoff Report on 06/15/2002 12:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Burger-King/Richburg-South-Carolina/Burger-King-does-not-serve-burgers-in-the-early-morning-hours-the-business-that-doesnt-gi-22767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 42Consumer 3Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Wrong..

AUTHOR: pisshead - (United States of America)

Wrong.. Wrong.. Wrong..
Burger King does not cook the burger patties "hours ahead of time" We cook them according to a kitchen monitor that bases what needs to be cooked on lots of different aspects..for example... If we're having a sale on a particular item, the kitchen monitor will have us cook more of that particular item than others. The kitchen monitor often follows the previous days sales. We are aloud to keep regular burger patties in the pcp pan for 23 minutes, Which the kitchen monitor will tell us when that timer is up..However, we do tend to push the button once if we're running slow. We Do Not "Microwave" our burgers. Plain and simple. It takes 1 Minute and 51 seconds for our burgers to come off the broiler...so yes, we do tend to make our patties fresh on large orders and I promise you.. we do not keep more than 24-36 patties up at once. (pans of 12) Depending on rush hours etc. 
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#2 Consumer Comment

Not a ripoff, but a valid complaint

AUTHOR: Kendal - (United States of America)

I wouldn't say this is a ripoff by any means, unless the store was advertising burgers at any hour.  But there's something I think people are failing to consider--the customer here works night shift.  For this person, early morning is dinner time.  It's understandable that they want dinner food at their dinner hours.

It's not impossible for restaurants to serve their whole menu at all hours to accommodate cravings.  There are plenty that do it.  It would be nice to see more of them do it, to support the many people who work night shift.  It's not a ripoff...but it IS a valid complaint.
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#3 Consumer Comment

Bump

AUTHOR: Jes0125 - (U.S.A.)

Ding! Fries are done. Ding! Fries are done.

Would you like an apple pie with that? Would you like an apple pie with that?

I work at Burger King, making whoppers, wearing paper hats.

Sorry, I love that song. Just keeping this one going. Kind of funny how this was started years ago and nowadays Burger King has a big add campaign about how the whoppers are not available as a breakfast item.

Guess they figured a way around that health code thing where you can't broil eggs on the same brioler belt as the meat patties! LOL!

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#4 General Comment

Bryce, YOU'RE the lazy one.

AUTHOR: anonmal - (United States of America)

Get up off of your fast food eating fat a** and go to the grocery store and chew on a stick of celery. Ever heard of store policy? No, its more likely that the employees at Burger King are in on a conspiracy to con your lard out of breakfast. Paranoid much? Black rapper? Way to be racist douche bag.

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#5 UPDATE EX-employee responds

Get the facts straight

AUTHOR: Whoknew - (U.S.A.)

First off, Burger King does not use grills. Period. The burgers and buns are cooked in a broiler, the eggs come frozen and are cooked in a convection oven as are the biscuits and ciniminis. The sausage is dropped in the fryer.

When I worked for BK years ago as the breakfast manager, I was told that the reason our particular location didn't serve breakfast/lunch items at the same time was that there wasn't sufficient demand for it. If we'd been in a location where there may have been a lot of graveyard shift workers coming off work at 7 or 8 am and looking for a meal that ISN'T breakfast, we'd have served Whoppers right along side the croissan'wiches. It has nothing at all to do with staffing, health codes, or any of the other nonsense reasons you people have come up with.
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#6 Consumer Comment

I had the same problem

AUTHOR: Bryce - (U.S.A.)

They ALWAYS FIXED MY WHOPPER MY WAY AT NINE if it's what I wanted! But not in Madison. They refused. And they didn't just say they wouldn't, they lied and said the broiler was broke. Liars.

Michele-They don't cook burgers on a grill. They go in a broiler. Good luck running an egg through that. And besides that, if a customer really wants a whopper, it's no trouble to light that broiler and let a burger run through it. Boo-hoo. Chances are, someone else will come through for a burger and it's close enough to the time to light the damned thing anyhow.

James and Michele-That's bulls*** about the health code violation. Again, burgers go through a broiler at BK. McDonalds, hell, they serve steak, eggs, sausage, bacon, what about that damned steak? And how do they cook bacon in the afternoon for bacon cheeseburgers at any restaurants? And how does Waffle House survive? Are you kidding me? Can't cook breakfast and lunch simultaneously? Yeah right.

James, you claim these other places 'have more than one grill.' Hell, Waffle House doesn't even have more than one grill cook. And you think he leaves the 'special burger grill' empty when he's got an order for 12 bacon and eggs? You're a damned fool.

Vanessa, you guys DID ADVERSTISE YOU MAY HAVE IT YOUR WAY, AT ALL HOURS. You actually had that commercial with that black rapper being mad because BK was closed. He actually went to get the owner out of bed, and that fry monkey was glad to open! Funny you should actually think the grill was broken. Funny I was told the exact same thing in the same situation. I think 'broken grill' is a scam shared at BK conventions when the staff is just lazy. How can you expect to handle the upcoming lunch rush and next 14 hours with a broken broiler? But you call it a GRILL! Have you ever even been to a Burger King? Even a four year old knows what's FLAME BROILED, NOT GRILLED.
I'll still give you s*** about getting my whopper at nine in the morning.
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#7 UPDATE EX-employee responds

Bafoons!

AUTHOR: Scott - (U.S.A.)

Burger King doesnt grill their burgers - duh?
They have a broiler - seperate from any "grills". They simply put these small slide-in grills over the friy cookers to make the eggs - they could have burgers in the morning, but they dont know how to multi-task.
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#8 Consumer Comment

ARE YOU ALL KIDDING ME????

AUTHOR: Michael - (U.S.A.)

This is the funniest damn thing I have read in a while. Keep it going!!!


Michael - West Jordan, Utah
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#9 Consumer Comment

Try elsewhere

AUTHOR: R - (U.S.A.)

I don't know if you have Whataburgers in SC or not but you can order a burger there whenever you want. However don't do so if you are in a hurry because since they have none prepared at this time it is made to order. Of course any place will make you a fresh burger if you ask instead of a precooked one, but then it is no longer "fast food" because they have to cook it.
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#10 Consumer Comment

Try elsewhere

AUTHOR: R - (U.S.A.)

I don't know if you have Whataburgers in SC or not but you can order a burger there whenever you want. However don't do so if you are in a hurry because since they have none prepared at this time it is made to order. Of course any place will make you a fresh burger if you ask instead of a precooked one, but then it is no longer "fast food" because they have to cook it.
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#11 Consumer Comment

Try elsewhere

AUTHOR: R - (U.S.A.)

I don't know if you have Whataburgers in SC or not but you can order a burger there whenever you want. However don't do so if you are in a hurry because since they have none prepared at this time it is made to order. Of course any place will make you a fresh burger if you ask instead of a precooked one, but then it is no longer "fast food" because they have to cook it.
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#12 Consumer Comment

Try elsewhere

AUTHOR: R - (U.S.A.)

I don't know if you have Whataburgers in SC or not but you can order a burger there whenever you want. However don't do so if you are in a hurry because since they have none prepared at this time it is made to order. Of course any place will make you a fresh burger if you ask instead of a precooked one, but then it is no longer "fast food" because they have to cook it.
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#13 UPDATE EX-employee responds

yeah right

AUTHOR: Jean - (U.S.A.)

I wish my complaint was as tiny as yours. Many people on this site are out lots of money, you are worried about a burger??? If you want a burger, go to dennys or friendlys. 9 out of 10 fast food places serve breakfast until 1030 or 11, then lunch at 11 (or 10:30). There are even a great number of sit down restaurants that dont serve breakfast after 11. Boo Hoo. Stop crying and go somewhere elese to eat.
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#14 Consumer Comment

Burger King

AUTHOR: Tracy - (U.S.A.)

Okay i use to work for burger king and if someone came in at 7am in the morning and wanted a hamburger or any lunch item we had to make it so why are the stores now saying not till 10:30am they will start lunch. This is so not right just was about a year ago when i worked for burger king and how in a years time they go from having it your way went meant they cook burgers if asked for before lunch time to no you cant have it your way anymore. I mean the stores are getting bad enough missing half the order not getting the order right slow on getting orders out where i worked we would have been had time off for slow orders. But the ones in pensacola florida seem to be very bad on responce and getting things right need to totally get a new staff in there. And get it back together is it our way or your way????
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#15 Consumer Comment

Burger King

AUTHOR: Tracy - (U.S.A.)

Okay i use to work for burger king and if someone came in at 7am in the morning and wanted a hamburger or any lunch item we had to make it so why are the stores now saying not till 10:30am they will start lunch. This is so not right just was about a year ago when i worked for burger king and how in a years time they go from having it your way went meant they cook burgers if asked for before lunch time to no you cant have it your way anymore. I mean the stores are getting bad enough missing half the order not getting the order right slow on getting orders out where i worked we would have been had time off for slow orders. But the ones in pensacola florida seem to be very bad on responce and getting things right need to totally get a new staff in there. And get it back together is it our way or your way????
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#16 Consumer Comment

Burger King

AUTHOR: Tracy - (U.S.A.)

Okay i use to work for burger king and if someone came in at 7am in the morning and wanted a hamburger or any lunch item we had to make it so why are the stores now saying not till 10:30am they will start lunch. This is so not right just was about a year ago when i worked for burger king and how in a years time they go from having it your way went meant they cook burgers if asked for before lunch time to no you cant have it your way anymore. I mean the stores are getting bad enough missing half the order not getting the order right slow on getting orders out where i worked we would have been had time off for slow orders. But the ones in pensacola florida seem to be very bad on responce and getting things right need to totally get a new staff in there. And get it back together is it our way or your way????
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#17 Consumer Comment

Burger King

AUTHOR: Tracy - (U.S.A.)

Okay i use to work for burger king and if someone came in at 7am in the morning and wanted a hamburger or any lunch item we had to make it so why are the stores now saying not till 10:30am they will start lunch. This is so not right just was about a year ago when i worked for burger king and how in a years time they go from having it your way went meant they cook burgers if asked for before lunch time to no you cant have it your way anymore. I mean the stores are getting bad enough missing half the order not getting the order right slow on getting orders out where i worked we would have been had time off for slow orders. But the ones in pensacola florida seem to be very bad on responce and getting things right need to totally get a new staff in there. And get it back together is it our way or your way????
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#18 Consumer Comment

Hamburgers Served all Day Long

AUTHOR: Mike - (U.S.A.)

I do not know about any other markets, But out here in the Chicago market, ALL the BK's serve hamburgers from the time that they open. This has been going on now for close to 3 years if not more. Even though I refuse to eat at BK, back when I used to---I was able to get a burger at 630am before work.
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#19 UPDATE Employee

It started with the burgers

AUTHOR: Chris - (U.S.A.)

I am a manager at Burger King, and I have never wondered,in the whole 15 years of sevice,why we only serve breakfast until 10:30AM. However,it all started with the burger.In 1954, when Burger King started, they were not serving breakfast, They opened at 11AM and closed after dinner. They didn't start doing breakfast until the 80's, so they had to fit in time in for it. They picked 6Am or 7Am to 10:30 or 11:00 (depends where you go). There was a time that it was almost unheard of to eat breakfast food for lunch or dinner.
As far as health issues, that's not the reason. Burger king cooks in either fryers or a broiler, there is no cross contamination, because everything is cooked at such a high temperature. Oh, and no breakfast items are cooked in the broiler.
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#20 Consumer Comment

you need to reconsider WHY they won't serve burgers at 10 in the morning

AUTHOR: Z'Ella-Yanna - (U.S.A.)

You said that you would not be going back to Burger King just because they don't serve burgers in the morning and because you want to eat burgers in the morning?

Please don't get me wrong...But I think Burger King makes sense that they don't serve burgers in the morning. Lunch doesn't usually start until 11 which is a "Brunch."

I think that you need to reconsider WHY they won't serve burgers at 10 in the morning...And I do not really understand what is actually your issue of them offering burgers at 10 in the morning...Maybe with sufficient evidence, you could prove your story...But it SOUNDS irrelevant to me, and you do not make any sense at all. If you would like a burger why don't you make one at home? It's easier that way instead of starting this whole issue with Burger King.

I think they wanted you to wait until it is lunchtime to serve burgers....So, why complain if they don't serve them in the morning?
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#21 UPDATE EX-employee responds

Wow people are strange

AUTHOR: Christina - (U.S.A.)

The reason why Burger King does not serve burgers in the morning is because 99% of people will want breakfast pretty much up until 10 am.

Another very good reason why we can't serve burgers in the morning is because the broiler takes an hour to heat up, and you have to check the temp of each burger and write down the time on a sheet every day, 4 times a day, and it is checked for the health dept. for safety reasons.

So if you come in and ask for a burger, and even if they say yes, you'll be waiting a little over an hour to get it. Just eat a sausage egg and cheese sandwich and get over it.
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#22 Consumer Comment

Get a life idiots

AUTHOR: Jenny - (U.S.A.)

this is the dumbest complaint ever. Most fast food restaurants do not serve lunch until a specified time. This is in writing, and something that is common knowledge. the fact that people are even filing rebuttals and complaints to justify this kind of ridiculous nonsense, just proves how stupid you people are. Find something legitimate to complain about, this is bs. And get a life too.
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#23 Consumer Comment

Burger King

AUTHOR: Sandra - (U.S.A.)

The Burger King here in Fort Carson Colorado does serve hamburgers before 10:30am. I just thought I would let you know
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#24 UPDATE EX-employee responds

Franchise or company choice

AUTHOR: Danielle - (U.S.A.)

I use to manage a BK in Venice Florida and it was the owners (franchise) policy to let the stores general manager make the choice of wanting to serve burgers and such with breakfast. We did offer lunch items but the BK (corporate) just a couple miles down the road would not? When I was managing the store there in Venice we did not have a grill at all. The eggs, biscuits and cini-mini's were all prepared in a oven. The Burgers are done in a broiler (no contact with eggs at all) and chicken, fries, and hashbrowns were all done in deep fryers. It just depends on if the people working there in the morning wanted to go thru the trouble of lighting up the broiler or not and getting the lunch items out and ready? When someone would ask us if they could get a burger in the morning I would simply say "this is Burger King, yes you cant get a burger"....we had many repeat customers because of this and of our franchise we were the top selling store in the chain and I think this had a lot to do with it!
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#25 UPDATE EX-employee responds

The real reason for no burgers in the morning

AUTHOR: Robin - (U.S.A.)

Anyone who has ever worked in or managed a Burger King knows that you must always abide by company policy. I worked at a Burger King for 8 years and was a shift manager for about 4 of those years. The reason why we didn't serve burgers before 10:30 is because the corporation told us not to. The hours between 5 and 10:30 were spent slicing vegetables, making salads, stocking coolers, and making sure that the equipment was at proper temperature. It is also a real pain in the butt to serve breakfast and lunch at the same time because staff is limited. If you put more employees on during this time, most of them are just standing around and wasting payroll. The franchise looses money this way. Most of the customers who come in before 10:30 am, want breakfast, not lunch, so it makes more sense to just serve breakfast during these hours. It has nothing to do with health codes, since breakfast and lunch are cooked in two separate places in the kitchen. The eggs arrive at the store precooked and frozen. We used to thaw them in a bread oven. The burgers are indeed flame-broiled, and they are stored in steamers, but not for hours and hours as stated in a previous rebuttal. They are only stored for up to 10 minutes. They are then microwaved for a few seconds just to heat them up a little, condiments are added, and the burger is served.

Oh, and the manager at the Burger King in Pittsfield, Massachusetts picks food out of the garbage and serves it. I've seen him do it, so don't eat there!
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#26 Consumer Comment

What Have We Become

AUTHOR: Cory - (U.S.A.)

We have become a nation of winer. A person can't get a chickenburger at 7 AM in the morning and they wine about it and post about it on the internet. If you want a frickin chickenburger so bad, go home and cook it yourself. Where in the Constitution does it say you are entitled to a chickenburger at 7 AM. They have semi-burgers at Stop-N-Go, or 7-11, or whatever in your city but NOOOOOO, you have to have a Burger King chickenburger at 7 AM.

You keep going back, knowing full well that they only serve BREAKFAST until 10:30 and continue to wine about it. Then in a grand gesture, you state you are never going back. Don't go back, I'm sure you won't be missed other than that"person" who kept coming in here demanding lunch items at 7AM even after being told "we don't serve lunch until 10:30", however many times.
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#27 Consumer Comment

Health laws/compliance very greatly from state to state.

AUTHOR: Carlton - (Singapore)

Health laws and compliance to those laws are different from State to State, City to City and even community to community. Anyone that says they know what is or is not required probably does not: unless they live in that state, that city, that community and even know the individual inspectors.
(Strangely some rules are open to interpretation.)

I grew up in the business and worked several years in both New York and Minnesota. (Managed)

Fast food resteraunts are businesses and they need to opperate in a way that will maximise profits. Cooking that extra sandwitch in some fast food resteraunts might reduce profit enough to cause some employee to lose bonus money or a chance for scholarships, etc.

Why would you take away someones chance for a bonus or a scholarship, you selfish person you. Be a kind individual and find a greasy spoon that will cook whatever you want.
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#28 UPDATE Employee

People get a life!!!

AUTHOR: Martha - (Canada)

I have been an employee with Burger King for several years now and I'm so tired of hearing your complaints. Get a life. I don't go around complaining about other restaurants. I except their store policies as they are. If Burger King and McDonalds don't want to serve you lunch at 6 am well thats our/their perogative.

You try working in one these establishments. We have lots of work to do, and I mean lots. With the new salads just recently started in the last month I don't even have time to do my prep before lunch while tending to breakfast customers let alone serving you lunch!!! However my store does unfortunatley sell lunch in the morning.

Unless I'm the one doing maintenance then well sorry you will have to wait till 9.30 am. Here in Ontario Canada hydro prices and gas prices have sky rocketted through the roof and our machines cost a lot to run so the franchisee has asked the restaurants not to light the gas broiler until 9 am to conserve costs. I guess all our cutomers who do the complaining are rich so they don't see the need to conserve.
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#29 Consumer Comment

This is fast food not a 5 star dining experience!

AUTHOR: Crystal - (U.S.A.)

I too can get annoyed with the breakfast hours etc. However, lets put this into perspective. It is a place of business. All business have hours and cut off times. Does the reason really matter. You know the hours, they are posted on the menu, yet you want to waste time disputing this. In addition, you take this personal as if BURGER KING doesn't care about it's customers. Burger King is a corporation, owned by stockholders, and they make decisions based on numbers, not you personally! Should you decide that you want to make a difference, write a diplomatic letter suggesting their marketing department research this breakfast menu/lunch menu time problem and maybe if you are the majority, they may change it. Pretend for one moment your a business owner, would you rearrange your business practice for the minorities complaints? You can't please everyone.
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#30 UPDATE Employee

BURGER KING got the urge

AUTHOR: Adrian - (United Kingdom)

Firstly I would just like to say sorry about your experiences at Burger King that you claim to have.

In the UK & USA burger King is run a bit differently from other Fast Food outlets

We take time to Flame Grill our Burgers for Great taste and this can take up to 4 mins. We offer you More, Onion Rings,chunky Fries,Chicken Bites vegitarian options & more. We let you fill up your drink how many times you want.

BREAKFAST:

At Burger King UK we just dont offer a burger with a bit of Egg Cheese and Bacon

We offer you meal deals in the Morning.For example a Bun with Sausege Meat Bacon & egg with chese and HP sauce with a prtion of Hash Browns and a Cup of coffe for 2.79 ( $ 1.40 )

We dont cook Any burgers in the Morning
We cook Sausege Meat and Eggs as you Know Sausege is pork and Burgers come from cows so if you want your burger tasting like a cow and pig then that is what you would get. And I think 99% of customers wouldn't like that so we have to stick to the majority of customers that wants normal tasting 100% BEEF burgers

At Burger King we try our Best to serve the People in our community with a freindly and a reliable service everybody makes mistakes so bear with the staff if we do we do apoligise and we then will give you your correct order.

Yours Adrian Evans#
Banbury Burger King UK
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#31 UPDATE EX-employee responds

Here in Navarre, FL., we served whatever a customer ordered

AUTHOR: Chris - (U.S.A.)

I'm an ex-employee of Burger King. Here in Navarre, FL., we served whatever a customer ordered. The only thing going through the broiler, at any time, was burgers and broiled chicken, so there's no health code keeping Burger King from making burgers in the wee morning hours. Our store had a seperate griddle that was only used in the morning for eggs, and everything else was fried or microwaved. Oh, we also had an oven for the biscuits.

What it comes down to is individual store policies. In most cases, it's just not worth it to waste the gas and electricity it takes to run the broiler for the few customers that would buy a burger in the morning. And other times, employess haven't had the time to get the broiler up and running, or the food prepped and ready to use or cook.
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#32 UPDATE EX-employee responds

Here in Navarre, FL., we served whatever a customer ordered

AUTHOR: Chris - (U.S.A.)

I'm an ex-employee of Burger King. Here in Navarre, FL., we served whatever a customer ordered. The only thing going through the broiler, at any time, was burgers and broiled chicken, so there's no health code keeping Burger King from making burgers in the wee morning hours. Our store had a seperate griddle that was only used in the morning for eggs, and everything else was fried or microwaved. Oh, we also had an oven for the biscuits.

What it comes down to is individual store policies. In most cases, it's just not worth it to waste the gas and electricity it takes to run the broiler for the few customers that would buy a burger in the morning. And other times, employess haven't had the time to get the broiler up and running, or the food prepped and ready to use or cook.
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#33 UPDATE EX-employee responds

Here in Navarre, FL., we served whatever a customer ordered

AUTHOR: Chris - (U.S.A.)

I'm an ex-employee of Burger King. Here in Navarre, FL., we served whatever a customer ordered. The only thing going through the broiler, at any time, was burgers and broiled chicken, so there's no health code keeping Burger King from making burgers in the wee morning hours. Our store had a seperate griddle that was only used in the morning for eggs, and everything else was fried or microwaved. Oh, we also had an oven for the biscuits.

What it comes down to is individual store policies. In most cases, it's just not worth it to waste the gas and electricity it takes to run the broiler for the few customers that would buy a burger in the morning. And other times, employess haven't had the time to get the broiler up and running, or the food prepped and ready to use or cook.
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#34 Consumer Comment

My two cents worth ..They do not advertise "have whatever you want your way."

AUTHOR: Tim - (U.S.A.)

Good summation Jill... I'd just like to clarify the laws behind grill space. This is the rule in pretty much every county in the U.S.: meat items cannot be cooked on the same surface as non-meat items. How this works in regards to most restaurants is that hamburgers cannot be cooked on the same surface as pancakes and/or eggs. Most fast food restaurants have very limited flattop grill space so they pretty much have to do one or the other. Restaurants like Denny's and Waffle House were constructed to suit a 24 hour menu and, as such, can serve breakfast and lunch at the same time.

Also, Burger King advertises "have it your way." They do not advertise "have whatever you want your way." The "have it your way" thing is reasonably restricted to what they choose to serve at any given time.
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#35 Consumer Suggestion

Some FF restaurants do serve burgers in the morning

AUTHOR: Jill - (U.S.A.)

There are some Ff places that do serve burgers in the AM but most don't. It could be due to health codes or grill space or any number of reasons. The one FF place that I know of (White Castle) only served lunch foods 24/7 and (relatively recently) added breakfast sandwiches to their menu. My guess is that they still serve burgers in the morning because most of their customers have come to expect burgers 24/7, therefore, they SELL better.

For the same reason, places like Denny's, IHOP, and The Waffle House serve burgers 24/7. If they're open 24 hours, they are more likely to get third shift types who eat meals at odd hours. That's their bread and butter and they know it.

If you want Burger King, Wendy's, McDonalds or any other Fast Food place to sell burgers during breakfast, then it has to be worth their while financially. And, right now, it's not, because a larger number of people still work day shift and expect breakfast foods in the morning. And most of these places aren't open 24 hrs so they don't really cater to the overnight set.

So your best bet is to save your energy and just check out a 24 hr restaurant for your morning hamburger needs. Heck, you might even get a better burger. :-).
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#36 UPDATE Employee

At Burger King, we advertise that you can "get it your way," but not at whatever time you desire.

AUTHOR: Vanessa - (U.S.A.)

I don't know about the health code regarding cooking breakfast and lunch/supper items at the same time, but I do know that when I worked at another large fast food company, we could not cook lunch items on the grill until the cooking temperature had been changed from cooking breakfast items. I am sure you would not use the same temperature setting at home when cooking eggs and hamburger patties.

And most small fast food franchises do not have several different grills (as do places liek Denny's) that can be set at different settings at the same time to accomodate requests for regular hamburger patties, larger hamburger patties, sasauge patties, chicken patties, eggs and whatever else people may request.

At Burger King, we advertise that you can "get it your way," but not at whatever time you desire. I am sorry we were unable to satisfy your early morning craving for a non-breakfast item, but the fact is, what grill(s) were available were in use fulfilling the breakfast item requests by the masses. Sausage simply sells better in the early morning hours than hamburger.

I also am very sorry that you came to visit once when the grill was broken. Unfortunately, I once had to work a weekend when our broiler was down also. Lots of customers get disgruntled and take it out on staff. I didn't like the way I was treated, having insults slurred onto me all day, as if I personally had attacked the broiler in a fit of rage with a baseball bat or something. The fact is, they are big peices of machinery and sometimes they break down. Just like your car. I am sorry to lose your business, but I can assure you the inconvenience was unavoidable and everthing was being done in the meantime to rectify the problem.

We do have a large menu and should have been able to offer you several other menu items. If the broiler is down, we can still serve all the fried items, like chicken and fish sandwiches, chicken tenders, tacos, french fries and onion rings. We have lots of other items too, like ham and cheese sandwiches, salads and old fashioned milk shakes.

Regarding the later comment that Burger King flame-broils its hamburger patties, then leaves them in a tray for "hours"
Obviously we would not serve you food that was "hours" old. Each franchise has SOME way to track what time the meat was cooked and when it has "expired". Absolutely no franchise should be serving meat patties even 1 hour after cooking them- BECAUSE THAT WOULD BE GROSS. And you CAN order your food right off the broiler. The term we use is "CTO" which stands for "cooked to order," and we receive this request many many times a day and are always glad to accomodate our customers.

And I do not know for sure, as this incident occurred in a diffrent state, but on OUR Burger King sandwich wraps, there is a number system from 1 to 12 across the wrapper. Our cooks are required to mark on the wrap of each sanwich the expiration time and the expediter (person bagging the order) puts any sandwiches that have expired in a bin for wasted food that is counted at the end of each shift. I can't imagine where anyone would get the notion that we leave food laying in trays for hours then just microwave them to serve to customers as they are ordered. We don't treat our customers that way in Gig Harbor.

Please keep in mind that I am only a crew member and not a part of the management staff, but regardless, I hope I have been able to at least shed some light on what may have been happening on the other side of the counter.

PS If you were currious how to read the expiration time of your food, the numbers represent the numbers on the face of a clock. Wraps marked "3" expire 15 minutes into the hour. Wraps marked "7" expire 35 minutes into the hour. Everything has an expiration time marked on it, from the sandwiches to the chicken tenders to the salads, pies and even juices.
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#37 Consumer Comment

Burger King

AUTHOR: Angie - ()

You think that this problem is petty. Around here, and probaly in your state too, when a company advertises something, then they should be able to deliver. If Burger King advertises that they serve burgers anytime, then they should serve them anytime, otherwise it is misleading and false.



To anyone else who thinks it might be for health reasons, think again! If that were the case, the Waffle House would have been closed long ago. You can actually see them cook all on the same grill. As far as Denny's goes, they closed those folks down here, and it was for more than Health reasons.

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#38 Consumer Suggestion

Early Morning Burgers

AUTHOR: John - ()

Its been a few years since I last ate at a Burger King but I can tell you that the morning hours are spent not only making the breakfast items but also making burgers for the lunch hours. The burgers are 'flame-broiled' and then tossed into large warming bins where they are held for several hours until lunch time. You didn't honestly think each burger was flame-broiled to order, did you ? When the burgers are ordered at lunch time they are taken from the bin, optional cheese added then microwaved to perfecetion. Condiments are added at this point.



It's not too surprising that several BKs in my area have been closed for several months 'for remodeling'. They'll never reopen........
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#39 REBUTTAL Owner of company

burger woes #2

AUTHOR: James - ()

Hey i never once said dennys does what they want i just used them as an example.they do serve breakfast lunch and dinner 24 hours a day as does ihop and alot of sit down restaurants that serve that type of food.it has nothing to do with there systems as you claim.the big restaurants have a big enough kitchen to have more than one grill for there food incase you can crawl out from under your rock long enough to eat somewhere other than burger king to notice so that is how there able to cook more type of food.fast food resaurants have only one grill to cook on and when there serving breakfast because of different health regulations there not allowed to make lunch and dinner items during breakfast and vice versa.you cant mix the types of food for risk of different types of contamination i used to work in a restaurant so i think i would know and yes it does fall under health reasons as people can get sick from that sort of thing.the health inspectors do inspect regularly and they do it alot of times without the restaurant knowing so if they catch that going on it results in a very large fine and sometimes being shut down so i seriously doubt that one restaurant is going to risk there livelyhood and business because one person wants a cheeseburger at 7 am.like i said if you want one go to a sit down restaurant and quit whining about it already.
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#40 REBUTTAL Owner of company

burger woes #2

AUTHOR: James - ()

Hey i never once said dennys does what they want i just used them as an example.they do serve breakfast lunch and dinner 24 hours a day as does ihop and alot of sit down restaurants that serve that type of food.it has nothing to do with there systems as you claim.the big restaurants have a big enough kitchen to have more than one grill for there food incase you can crawl out from under your rock long enough to eat somewhere other than burger king to notice so that is how there able to cook more type of food.fast food resaurants have only one grill to cook on and when there serving breakfast because of different health regulations there not allowed to make lunch and dinner items during breakfast and vice versa.you cant mix the types of food for risk of different types of contamination i used to work in a restaurant so i think i would know and yes it does fall under health reasons as people can get sick from that sort of thing.the health inspectors do inspect regularly and they do it alot of times without the restaurant knowing so if they catch that going on it results in a very large fine and sometimes being shut down so i seriously doubt that one restaurant is going to risk there livelyhood and business because one person wants a cheeseburger at 7 am.like i said if you want one go to a sit down restaurant and quit whining about it already.
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#41 REBUTTAL Owner of company

burger woes #2

AUTHOR: James - ()

Hey i never once said dennys does what they want i just used them as an example.they do serve breakfast lunch and dinner 24 hours a day as does ihop and alot of sit down restaurants that serve that type of food.it has nothing to do with there systems as you claim.the big restaurants have a big enough kitchen to have more than one grill for there food incase you can crawl out from under your rock long enough to eat somewhere other than burger king to notice so that is how there able to cook more type of food.fast food resaurants have only one grill to cook on and when there serving breakfast because of different health regulations there not allowed to make lunch and dinner items during breakfast and vice versa.you cant mix the types of food for risk of different types of contamination i used to work in a restaurant so i think i would know and yes it does fall under health reasons as people can get sick from that sort of thing.the health inspectors do inspect regularly and they do it alot of times without the restaurant knowing so if they catch that going on it results in a very large fine and sometimes being shut down so i seriously doubt that one restaurant is going to risk there livelyhood and business because one person wants a cheeseburger at 7 am.like i said if you want one go to a sit down restaurant and quit whining about it already.
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#42 Consumer Comment

Whoa whoa whoa...Wrong

AUTHOR: Michael - ()

Health reasons? Why can Denny's serve whatever they want whenever they want and mix the food on their grills yet fast food outlets like Burger King and McDonald's can't?



The reason you can't have breakfast during lunch/dinner (and vice versa) at BK is it screws up the system. Kitchens at fast food restaurants are fine-tuned machines. Though the workers are highly-skilled and well-paid, the idea of an Egg McMuffin at 5:00 pm is enough to throw them off their games (and turn my stomach).



Just thought you'd want to know...
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#43 Consumer Comment

No burgers for breakfast?

AUTHOR: D. - ()

I am shocked that anyone would waste valuable web

space, just to complain about such a trivial issue!



If you would read only a few of the other rip-off complaints filed here, you would quickly realize that your "problem" with Burger King is completely ridiculous!



If you have some other legitimate complaint against them, then pursue it. But this does not even qualify as poor customer service. These policies have been in place for decades!



I WISH my biggest consumer problems were as tiny and meaningless as yours!



Read about the huge and dastardly rip-offs that others have suffered, how does yours compare?



Maybe someday (although I hope NOT) you will be really ripped-off, and you will have a legitimate reason to gripe. Until then, rest assured, you don't have problems.
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#44 Consumer Comment

Burger Woes

AUTHOR: James - ()

the reason that fast food restaurants dont serve breakfast after 10:30 am and lunch and dinner foods before 10:30 am is for health code reasons.



if they get caught doing that they get a heavy fine for that.they cant cook hamburgers on the same grill as the breakfast food and vice versa is to avoid contaminating food above all else.



if you want to eat burgers so bad in the morning go to a sit down restaurant like dennys they tend to serve all types of food at all hours ive ate breakfast there at 2 am so i know.



there not going to risk there business for one customer sorry to tell you that.i used to work in fast food and we would get customers like you all the time. just go to another restaurant and deal with it
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#45 Consumer Suggestion

Ok ... and your problem is ... ?

AUTHOR: Michele - ()

Just a guess here, but, um - as far as I can remember they, along with McDonalds, don't start serving lunch (burgers, etc) until 10:30AM. Before that it is breakfast, and I would assume the reason is simple, the morning the grills are being used for eggs, sausage, etc. They cannot be cooking beef and eggs during the same hours on the same grills at the same time. I mean, I am not a fast food nutt, but as far as I remember 10:30AM has basically always been the time where their breakast ends and the burgers, fries and chicken begins....
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