- Report: #22767
Complaint Review: Burger King
| Burger King Hwy 9
Richburg, South Carolina U.S.A. |
|
Burger King does not serve burgers in the early morning hours the business that doesn't give a damn Richburg South Carolina
*UPDATE Employee: Wrong..
*Consumer Comment: Not a ripoff, but a valid complaint
*Consumer Comment: Bump
*General Comment: Bryce, YOU'RE the lazy one.
*UPDATE EX-employee responds: Get the facts straight
*Consumer Comment: I had the same problem
*UPDATE EX-employee responds: Bafoons!
*Consumer Comment: ARE YOU ALL KIDDING ME????
*Consumer Comment: Try elsewhere
*Consumer Comment: Try elsewhere
*Consumer Comment: Try elsewhere
*Consumer Comment: Try elsewhere
*UPDATE EX-employee responds: yeah right
*Consumer Comment: Burger King
*Consumer Comment: Burger King
*Consumer Comment: Burger King
*Consumer Comment: Burger King
*Consumer Comment: Hamburgers Served all Day Long
*UPDATE Employee: It started with the burgers
*Consumer Comment: you need to reconsider WHY they won't serve burgers at 10 in the morning
*UPDATE EX-employee responds: Wow people are strange
*Consumer Comment: Get a life idiots
*Consumer Comment: Burger King
*UPDATE EX-employee responds: Franchise or company choice
*UPDATE EX-employee responds: The real reason for no burgers in the morning
*Consumer Comment: What Have We Become
*Consumer Comment: Health laws/compliance very greatly from state to state.
*UPDATE Employee: People get a life!!!
*Consumer Comment: This is fast food not a 5 star dining experience!
*UPDATE Employee: BURGER KING got the urge
*UPDATE EX-employee responds: Here in Navarre, FL., we served whatever a customer ordered
*UPDATE EX-employee responds: Here in Navarre, FL., we served whatever a customer ordered
*UPDATE EX-employee responds: Here in Navarre, FL., we served whatever a customer ordered
*Consumer Comment: My two cents worth ..They do not advertise "have whatever you want your way."
*Consumer Suggestion: Some FF restaurants do serve burgers in the morning
*UPDATE Employee: At Burger King, we advertise that you can "get it your way," but not at whatever time you desire.
*Consumer Comment: Burger King
*Consumer Suggestion: Early Morning Burgers
*REBUTTAL Owner of company: burger woes #2
*REBUTTAL Owner of company: burger woes #2
*REBUTTAL Owner of company: burger woes #2
*Consumer Comment: Whoa whoa whoa...Wrong
*Consumer Comment: No burgers for breakfast?
*Consumer Comment: Burger Woes
*Consumer Suggestion: Ok ... and your problem is ... ?
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I went there on another occasion, I asked for a double cheeseburger, they told me that the grill was down. They told me that I had to order something else. This has happened other times, too.
I have decided not to go back to that store anymore.
Angie
Great Falls, South Carolina
This report was posted on Ripoff Report on 06/15/2002 12:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Burger-King/Richburg-South-Carolina/Burger-King-does-not-serve-burgers-in-the-early-morning-hours-the-business-that-doesnt-gi-22767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Wrong..
AUTHOR: pisshead - (United States of America)
SUBMITTED: Saturday, March 10, 2012
Burger King does not cook the burger patties "hours ahead of time" We cook them according to a kitchen monitor that bases what needs to be cooked on lots of different aspects..for example... If we're having a sale on a particular item, the kitchen monitor will have us cook more of that particular item than others. The kitchen monitor often follows the previous days sales. We are aloud to keep regular burger patties in the pcp pan for 23 minutes, Which the kitchen monitor will tell us when that timer is up..However, we do tend to push the button once if we're running slow. We Do Not "Microwave" our burgers. Plain and simple. It takes 1 Minute and 51 seconds for our burgers to come off the broiler...so yes, we do tend to make our patties fresh on large orders and I promise you.. we do not keep more than 24-36 patties up at once. (pans of 12) Depending on rush hours etc.
#2 Consumer Comment
Not a ripoff, but a valid complaint
AUTHOR: Kendal - (United States of America)
SUBMITTED: Sunday, June 19, 2011
It's not impossible for restaurants to serve their whole menu at all hours to accommodate cravings. There are plenty that do it. It would be nice to see more of them do it, to support the many people who work night shift. It's not a ripoff...but it IS a valid complaint.
Ding! Fries are done. Ding! Fries are done.
Would you like an apple pie with that? Would you like an apple pie with that?
I work at Burger King, making whoppers, wearing paper hats.
Sorry, I love that song. Just keeping this one going. Kind of funny how this was started years ago and nowadays Burger King has a big add campaign about how the whoppers are not available as a breakfast item.
Guess they figured a way around that health code thing where you can't broil eggs on the same brioler belt as the meat patties! LOL!
#4 General Comment
Bryce, YOU'RE the lazy one.
AUTHOR: anonmal - (United States of America)
SUBMITTED: Tuesday, January 18, 2011
Get up off of your fast food eating fat a** and go to the grocery store and chew on a stick of celery. Ever heard of store policy? No, its more likely that the employees at Burger King are in on a conspiracy to con your lard out of breakfast. Paranoid much? Black rapper? Way to be racist douche bag.
#5 UPDATE EX-employee responds
Get the facts straight
AUTHOR: Whoknew - (U.S.A.)
SUBMITTED: Tuesday, September 09, 2008
When I worked for BK years ago as the breakfast manager, I was told that the reason our particular location didn't serve breakfast/lunch items at the same time was that there wasn't sufficient demand for it. If we'd been in a location where there may have been a lot of graveyard shift workers coming off work at 7 or 8 am and looking for a meal that ISN'T breakfast, we'd have served Whoppers right along side the croissan'wiches. It has nothing at all to do with staffing, health codes, or any of the other nonsense reasons you people have come up with.
#6 Consumer Comment
I had the same problem
AUTHOR: Bryce - (U.S.A.)
SUBMITTED: Sunday, June 15, 2008
Michele-They don't cook burgers on a grill. They go in a broiler. Good luck running an egg through that. And besides that, if a customer really wants a whopper, it's no trouble to light that broiler and let a burger run through it. Boo-hoo. Chances are, someone else will come through for a burger and it's close enough to the time to light the damned thing anyhow.
James and Michele-That's bulls*** about the health code violation. Again, burgers go through a broiler at BK. McDonalds, hell, they serve steak, eggs, sausage, bacon, what about that damned steak? And how do they cook bacon in the afternoon for bacon cheeseburgers at any restaurants? And how does Waffle House survive? Are you kidding me? Can't cook breakfast and lunch simultaneously? Yeah right.
James, you claim these other places 'have more than one grill.' Hell, Waffle House doesn't even have more than one grill cook. And you think he leaves the 'special burger grill' empty when he's got an order for 12 bacon and eggs? You're a damned fool.
Vanessa, you guys DID ADVERSTISE YOU MAY HAVE IT YOUR WAY, AT ALL HOURS. You actually had that commercial with that black rapper being mad because BK was closed. He actually went to get the owner out of bed, and that fry monkey was glad to open! Funny you should actually think the grill was broken. Funny I was told the exact same thing in the same situation. I think 'broken grill' is a scam shared at BK conventions when the staff is just lazy. How can you expect to handle the upcoming lunch rush and next 14 hours with a broken broiler? But you call it a GRILL! Have you ever even been to a Burger King? Even a four year old knows what's FLAME BROILED, NOT GRILLED.
I'll still give you s*** about getting my whopper at nine in the morning.
They have a broiler - seperate from any "grills". They simply put these small slide-in grills over the friy cookers to make the eggs - they could have burgers in the morning, but they dont know how to multi-task.
#8 Consumer Comment
ARE YOU ALL KIDDING ME????
AUTHOR: Michael - (U.S.A.)
SUBMITTED: Wednesday, November 02, 2005
Michael - West Jordan, Utah
#13 UPDATE EX-employee responds
yeah right
AUTHOR: Jean - (U.S.A.)
SUBMITTED: Monday, September 19, 2005
#18 Consumer Comment
Hamburgers Served all Day Long
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Tuesday, November 09, 2004
#19 UPDATE Employee
It started with the burgers
AUTHOR: Chris - (U.S.A.)
SUBMITTED: Thursday, October 21, 2004
As far as health issues, that's not the reason. Burger king cooks in either fryers or a broiler, there is no cross contamination, because everything is cooked at such a high temperature. Oh, and no breakfast items are cooked in the broiler.
#20 Consumer Comment
you need to reconsider WHY they won't serve burgers at 10 in the morning
AUTHOR: Z'Ella-Yanna - (U.S.A.)
SUBMITTED: Thursday, October 21, 2004
Please don't get me wrong...But I think Burger King makes sense that they don't serve burgers in the morning. Lunch doesn't usually start until 11 which is a "Brunch."
I think that you need to reconsider WHY they won't serve burgers at 10 in the morning...And I do not really understand what is actually your issue of them offering burgers at 10 in the morning...Maybe with sufficient evidence, you could prove your story...But it SOUNDS irrelevant to me, and you do not make any sense at all. If you would like a burger why don't you make one at home? It's easier that way instead of starting this whole issue with Burger King.
I think they wanted you to wait until it is lunchtime to serve burgers....So, why complain if they don't serve them in the morning?
#21 UPDATE EX-employee responds
Wow people are strange
AUTHOR: Christina - (U.S.A.)
SUBMITTED: Thursday, September 16, 2004
Another very good reason why we can't serve burgers in the morning is because the broiler takes an hour to heat up, and you have to check the temp of each burger and write down the time on a sheet every day, 4 times a day, and it is checked for the health dept. for safety reasons.
So if you come in and ask for a burger, and even if they say yes, you'll be waiting a little over an hour to get it. Just eat a sausage egg and cheese sandwich and get over it.
#24 UPDATE EX-employee responds
Franchise or company choice
AUTHOR: Danielle - (U.S.A.)
SUBMITTED: Saturday, August 14, 2004
#25 UPDATE EX-employee responds
The real reason for no burgers in the morning
AUTHOR: Robin - (U.S.A.)
SUBMITTED: Tuesday, August 03, 2004
Oh, and the manager at the Burger King in Pittsfield, Massachusetts picks food out of the garbage and serves it. I've seen him do it, so don't eat there!
You keep going back, knowing full well that they only serve BREAKFAST until 10:30 and continue to wine about it. Then in a grand gesture, you state you are never going back. Don't go back, I'm sure you won't be missed other than that"person" who kept coming in here demanding lunch items at 7AM even after being told "we don't serve lunch until 10:30", however many times.
#27 Consumer Comment
Health laws/compliance very greatly from state to state.
AUTHOR: Carlton - (Singapore)
SUBMITTED: Friday, July 16, 2004
(Strangely some rules are open to interpretation.)
I grew up in the business and worked several years in both New York and Minnesota. (Managed)
Fast food resteraunts are businesses and they need to opperate in a way that will maximise profits. Cooking that extra sandwitch in some fast food resteraunts might reduce profit enough to cause some employee to lose bonus money or a chance for scholarships, etc.
Why would you take away someones chance for a bonus or a scholarship, you selfish person you. Be a kind individual and find a greasy spoon that will cook whatever you want.
#28 UPDATE Employee
People get a life!!!
AUTHOR: Martha - (Canada)
SUBMITTED: Wednesday, July 14, 2004
You try working in one these establishments. We have lots of work to do, and I mean lots. With the new salads just recently started in the last month I don't even have time to do my prep before lunch while tending to breakfast customers let alone serving you lunch!!! However my store does unfortunatley sell lunch in the morning.
Unless I'm the one doing maintenance then well sorry you will have to wait till 9.30 am. Here in Ontario Canada hydro prices and gas prices have sky rocketted through the roof and our machines cost a lot to run so the franchisee has asked the restaurants not to light the gas broiler until 9 am to conserve costs. I guess all our cutomers who do the complaining are rich so they don't see the need to conserve.
#29 Consumer Comment
This is fast food not a 5 star dining experience!
AUTHOR: Crystal - (U.S.A.)
SUBMITTED: Saturday, July 03, 2004
#30 UPDATE Employee
BURGER KING got the urge
AUTHOR: Adrian - (United Kingdom)
SUBMITTED: Monday, June 07, 2004
In the UK & USA burger King is run a bit differently from other Fast Food outlets
We take time to Flame Grill our Burgers for Great taste and this can take up to 4 mins. We offer you More, Onion Rings,chunky Fries,Chicken Bites vegitarian options & more. We let you fill up your drink how many times you want.
BREAKFAST:
At Burger King UK we just dont offer a burger with a bit of Egg Cheese and Bacon
We offer you meal deals in the Morning.For example a Bun with Sausege Meat Bacon & egg with chese and HP sauce with a prtion of Hash Browns and a Cup of coffe for 2.79 ( $ 1.40 )
We dont cook Any burgers in the Morning
We cook Sausege Meat and Eggs as you Know Sausege is pork and Burgers come from cows so if you want your burger tasting like a cow and pig then that is what you would get. And I think 99% of customers wouldn't like that so we have to stick to the majority of customers that wants normal tasting 100% BEEF burgers
At Burger King we try our Best to serve the People in our community with a freindly and a reliable service everybody makes mistakes so bear with the staff if we do we do apoligise and we then will give you your correct order.
Yours Adrian Evans#
Banbury Burger King UK
#31 UPDATE EX-employee responds
Here in Navarre, FL., we served whatever a customer ordered
AUTHOR: Chris - (U.S.A.)
SUBMITTED: Thursday, December 11, 2003
What it comes down to is individual store policies. In most cases, it's just not worth it to waste the gas and electricity it takes to run the broiler for the few customers that would buy a burger in the morning. And other times, employess haven't had the time to get the broiler up and running, or the food prepped and ready to use or cook.
#32 UPDATE EX-employee responds
Here in Navarre, FL., we served whatever a customer ordered
AUTHOR: Chris - (U.S.A.)
SUBMITTED: Thursday, December 11, 2003
What it comes down to is individual store policies. In most cases, it's just not worth it to waste the gas and electricity it takes to run the broiler for the few customers that would buy a burger in the morning. And other times, employess haven't had the time to get the broiler up and running, or the food prepped and ready to use or cook.
#33 UPDATE EX-employee responds
Here in Navarre, FL., we served whatever a customer ordered
AUTHOR: Chris - (U.S.A.)
SUBMITTED: Thursday, December 11, 2003
What it comes down to is individual store policies. In most cases, it's just not worth it to waste the gas and electricity it takes to run the broiler for the few customers that would buy a burger in the morning. And other times, employess haven't had the time to get the broiler up and running, or the food prepped and ready to use or cook.
#34 Consumer Comment
My two cents worth ..They do not advertise "have whatever you want your way."
AUTHOR: Tim - (U.S.A.)
SUBMITTED: Monday, April 07, 2003
Also, Burger King advertises "have it your way." They do not advertise "have whatever you want your way." The "have it your way" thing is reasonably restricted to what they choose to serve at any given time.
#35 Consumer Suggestion
Some FF restaurants do serve burgers in the morning
AUTHOR: Jill - (U.S.A.)
SUBMITTED: Sunday, April 06, 2003
For the same reason, places like Denny's, IHOP, and The Waffle House serve burgers 24/7. If they're open 24 hours, they are more likely to get third shift types who eat meals at odd hours. That's their bread and butter and they know it.
If you want Burger King, Wendy's, McDonalds or any other Fast Food place to sell burgers during breakfast, then it has to be worth their while financially. And, right now, it's not, because a larger number of people still work day shift and expect breakfast foods in the morning. And most of these places aren't open 24 hrs so they don't really cater to the overnight set.
So your best bet is to save your energy and just check out a 24 hr restaurant for your morning hamburger needs. Heck, you might even get a better burger. :-).
#36 UPDATE Employee
At Burger King, we advertise that you can "get it your way," but not at whatever time you desire.
AUTHOR: Vanessa - (U.S.A.)
SUBMITTED: Sunday, March 09, 2003
And most small fast food franchises do not have several different grills (as do places liek Denny's) that can be set at different settings at the same time to accomodate requests for regular hamburger patties, larger hamburger patties, sasauge patties, chicken patties, eggs and whatever else people may request.
At Burger King, we advertise that you can "get it your way," but not at whatever time you desire. I am sorry we were unable to satisfy your early morning craving for a non-breakfast item, but the fact is, what grill(s) were available were in use fulfilling the breakfast item requests by the masses. Sausage simply sells better in the early morning hours than hamburger.
I also am very sorry that you came to visit once when the grill was broken. Unfortunately, I once had to work a weekend when our broiler was down also. Lots of customers get disgruntled and take it out on staff. I didn't like the way I was treated, having insults slurred onto me all day, as if I personally had attacked the broiler in a fit of rage with a baseball bat or something. The fact is, they are big peices of machinery and sometimes they break down. Just like your car. I am sorry to lose your business, but I can assure you the inconvenience was unavoidable and everthing was being done in the meantime to rectify the problem.
We do have a large menu and should have been able to offer you several other menu items. If the broiler is down, we can still serve all the fried items, like chicken and fish sandwiches, chicken tenders, tacos, french fries and onion rings. We have lots of other items too, like ham and cheese sandwiches, salads and old fashioned milk shakes.
Regarding the later comment that Burger King flame-broils its hamburger patties, then leaves them in a tray for "hours"
Obviously we would not serve you food that was "hours" old. Each franchise has SOME way to track what time the meat was cooked and when it has "expired". Absolutely no franchise should be serving meat patties even 1 hour after cooking them- BECAUSE THAT WOULD BE GROSS. And you CAN order your food right off the broiler. The term we use is "CTO" which stands for "cooked to order," and we receive this request many many times a day and are always glad to accomodate our customers.
And I do not know for sure, as this incident occurred in a diffrent state, but on OUR Burger King sandwich wraps, there is a number system from 1 to 12 across the wrapper. Our cooks are required to mark on the wrap of each sanwich the expiration time and the expediter (person bagging the order) puts any sandwiches that have expired in a bin for wasted food that is counted at the end of each shift. I can't imagine where anyone would get the notion that we leave food laying in trays for hours then just microwave them to serve to customers as they are ordered. We don't treat our customers that way in Gig Harbor.
Please keep in mind that I am only a crew member and not a part of the management staff, but regardless, I hope I have been able to at least shed some light on what may have been happening on the other side of the counter.
PS If you were currious how to read the expiration time of your food, the numbers represent the numbers on the face of a clock. Wraps marked "3" expire 15 minutes into the hour. Wraps marked "7" expire 35 minutes into the hour. Everything has an expiration time marked on it, from the sandwiches to the chicken tenders to the salads, pies and even juices.
To anyone else who thinks it might be for health reasons, think again! If that were the case, the Waffle House would have been closed long ago. You can actually see them cook all on the same grill. As far as Denny's goes, they closed those folks down here, and it was for more than Health reasons.
#38 Consumer Suggestion
Early Morning Burgers
AUTHOR: John - ()
SUBMITTED: Tuesday, September 24, 2002
It's not too surprising that several BKs in my area have been closed for several months 'for remodeling'. They'll never reopen........
#39 REBUTTAL Owner of company
burger woes #2
AUTHOR: James - ()
SUBMITTED: Tuesday, September 24, 2002
#40 REBUTTAL Owner of company
burger woes #2
AUTHOR: James - ()
SUBMITTED: Tuesday, September 24, 2002
#41 REBUTTAL Owner of company
burger woes #2
AUTHOR: James - ()
SUBMITTED: Tuesday, September 24, 2002
#42 Consumer Comment
Whoa whoa whoa...Wrong
AUTHOR: Michael - ()
SUBMITTED: Tuesday, September 24, 2002
The reason you can't have breakfast during lunch/dinner (and vice versa) at BK is it screws up the system. Kitchens at fast food restaurants are fine-tuned machines. Though the workers are highly-skilled and well-paid, the idea of an Egg McMuffin at 5:00 pm is enough to throw them off their games (and turn my stomach).
Just thought you'd want to know...
#43 Consumer Comment
No burgers for breakfast?
AUTHOR: D. - ()
SUBMITTED: Tuesday, September 24, 2002
space, just to complain about such a trivial issue!
If you would read only a few of the other rip-off complaints filed here, you would quickly realize that your "problem" with Burger King is completely ridiculous!
If you have some other legitimate complaint against them, then pursue it. But this does not even qualify as poor customer service. These policies have been in place for decades!
I WISH my biggest consumer problems were as tiny and meaningless as yours!
Read about the huge and dastardly rip-offs that others have suffered, how does yours compare?
Maybe someday (although I hope NOT) you will be really ripped-off, and you will have a legitimate reason to gripe. Until then, rest assured, you don't have problems.
if they get caught doing that they get a heavy fine for that.they cant cook hamburgers on the same grill as the breakfast food and vice versa is to avoid contaminating food above all else.
if you want to eat burgers so bad in the morning go to a sit down restaurant like dennys they tend to serve all types of food at all hours ive ate breakfast there at 2 am so i know.
there not going to risk there business for one customer sorry to tell you that.i used to work in fast food and we would get customers like you all the time. just go to another restaurant and deal with it
#45 Consumer Suggestion
Ok ... and your problem is ... ?
AUTHOR: Michele - ()
SUBMITTED: Tuesday, September 24, 2002

