- Report: #73480
Report - Rebuttal - Arbitrate
Complaint Review: Burlington Coat Factory, Shrewsbury, MA
Burlington Coat Factory, Shrewsbury, MA1000 Boston Turnpike Road Shrewsbury, Massachusetts U.S.A.
Burlington Coat Factory, Shrewsbury, MA ripoff on returns in store!!! Gee, but NOT on the internet! Shrewsbury Massachusetts
*Consumer Suggestion: So what did Burlington Coat Factory do Wrong?
*Consumer Comment: your "facts" do not add up! ALL Burlington Coat Factory stores have the SAME return policy.
I purchased a 50 dollar winter coat for my 6 year old son (who was at school that day) and two walletts (both were gifts).
I gave the sales clerk my credit card, signed the receipt and home I went. That night when my son came home from school, we tried on the coat. He did not like it so I told him I would return it.
I went back the VERY NEXT DAY to the store and was told that I would receive a store credit. The sales clerk pointed to the sign (that was behind me, not in front of me where I faced the clerk) and then to the bottom of my receipt. NO CASH OR CREDIT CARD REFUNDS. I freaked.
"Why did you not tell me this (it was the same clerk from the day before) policy when I was here yesterday? Why did you not ask me if I was aware of the return policy?" She said nothing. She was kind but I was very upset.
Now I am stuck with a 50 dollar credit that I will NEVER use because NEVER again will I shop in that store. God forbid you buy gifts there, which I did, because you'll never be able to return them.
I just sent (11/30/03) the corporate office a complaint e-mail. I doubt I'll hear back from them. I did notice that if you purchase on the internet from them, you DO get your cash back or credit card credited. Huh? Why is that? I plan on contacting the attorney general's office in my state to find out if this return policy is legal. I feel that it is not. It's unfortunate that a simple stupid sign at the check out or a notice printed on the receipt (which NO ONE ever reads), protects the retailer and not the consumer.
I have 15 years of retail experience and I have NEVER seen a return policy like this one before. It's just horrible. That was my first and last time in that store.
North Grafton, Massachusetts
This report was posted on Ripoff Report on 11/30/2003 09:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Burlington-Coat-Factory-Shrewsbury-MA/Shrewsbury-Massachusetts/Burlington-Coat-Factory-Shrewsbury-MA-ripoff-on-returns-in-store-Gee-but-NOT-on-the-73480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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