- Report: #362409
Report - Rebuttal - Arbitrate
Complaint Review: Burlington Coat Factory
Burlington Coat Factory2090 Lincoln Hwy E. Lancaster, Pennsylvania U.S.A.
Burlington Coat Factory Bait and switch, no discount Lancaster Pennsylvania
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My problems with the company started at the checkout.
The loft bed/under desk set were actually two items, each priced at $199.99, but you don't have the option to purchase just the bed. You have to buy both. So, when I pulled out my 20% off coupon, it was good for only one item. ???? It seemed to me that it was one item, since you could ONLY purchase both, but I left it at that. My cost was then $360.00, which I considered a great deal, I had seen the same bed online for $850.00. But, believe you me, they did not want to honor that coupon.
I was told that there would be a 10 - 12 week wait for the company to ship the item, which I agreed to and went home.
Later that day, I received a call from Burlington Coat Factory. The manufacturer would not be shipping additional beds. However, they would provide me with the display model within 2 weeks. I agreed, and requested a further discount. Their manager called me back to inform me that they would give no discount for the display model since I had already used a coupon.
I look at it this way, WITH the coupon, I WAS paying for a new item. Anyone else that preceded me using the same coupon paid $360.00 for that bed and got a new one, in a box, with instructions and warranty - and no dings or damage from the public. I was being discriminated against for using a coupon which I did not solicit - THEY SENT IT TO ME IN THE MAIL!
So I e-mailed BCF Corporate offices. They too have decided that they will keep all of my money that they have, no discount forthcoming. The reason - I used a coupon.
I work in a national retail store (in the same strip mall), and I know that display models are NEVER sold as new. From my experiences as a shopper, I know that display models are NEVER sold as new. Burlington Coat Factory does not teach its' managers to maintain good relations with customers, they teach their managers to maintain a good hold on any incoming cash.
This report was posted on Ripoff Report on 08/13/2008 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Burlington-Coat-Factory/Lancaster-Pennsylvania-17602/Burlington-Coat-Factory-Bait-and-switch-no-discount-Lancaster-Pennsylvania-362409. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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