• Report: #373175

Complaint Review: Buxton Bag

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  • Submitted: Mon, September 15, 2008
  • Updated: Tue, September 16, 2008

  • Reported By:Virginia Beach Virginia
Buxton Bag
Internet U.S.A.

Buxton Bag Official Web Site Better Business Bureau Poor Business Practices for Buxton Bags City Unknown Ordered By Internet

*Author of original report: Follow up Buxton-Bag web site rip off

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Ordered on Internet 9/9/08 two Buxton over the shoulder organizer leather handbags. The site would not allow any orders other than the initial order to be a black one, and then after that first order would allow the order of colors that were available. I really just wanted to order a red one, but thought that Buxton is a good company and product and customer service would be fine.

As I went through the order process I was prompted before being allowed to check out and submit the order to indicate if I did or didn't want other specific products. One was an upgrade for and additional $10. But the info was so vague that I chose not to order that (thank goodness).

I chose not to order the "free" voice recorder because I didn't want to pay the shipping/handling charge.

In the end I ordered by charge card a black purse, and a red purse. The red purse was listed as being discounted in price. As far as shipment, I indicated expediated delivery. Cost for purses was $34.90 and cost for delivery was $23.74. No indication given as to delivery time (even with expediated) and info stated 2-6 weeks!!

I called Buxton to ask how long was expediated delivery supposed to take and was told could be 2 or more weeks. I said I could buy the bag on E-Bay and get it in a few days. Then I asked to cancel order. I was told I couldn't cancel the order since it wasn't processed yet.

Today I called Buxton back. Turns out the order went in 9/9 and was shipped on 9/12. Today is 9/15. It already showed up on my charge card statement. Was given no info on tracking it so asked for tracking number. Asked how it went out...was told Fed Ex Smart Post. Tried to enter my 22 numbers and nothing came up. So called back Buxton to confirm tracking order. Then they gave me phone number of place to call at Fed Ex. Had to leave a voice mail message there and never got a call back.

Reason I ordered was I am going overseas and wanted to take the bags. Probably won't come at all til I have already gone and come back. From things I have read (after the fact) maybe I should carry some big safety pins to keep it from falling apart. Wish I had never ordered the bags, and I don't even have them yet. My one recourse will be the fact I charged it and to dispute the transaction, if need be. But what a bother!!

Virginia Beach, Virginia

This report was posted on Ripoff Report on 09/15/2008 05:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Buxton-Bag/internet/Buxton-Bag-Official-Web-Site-Better-Business-Bureau-Poor-Business-Practices-for-Buxton-Ba-373175. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Follow up Buxton-Bag web site rip off

AUTHOR: Lizzie - (U.S.A.)

9/16 was lucky enough to reach a person at Fed EX Smart Post. He told me special way I needed to get the info from website about delivery date. Helpful but said the bags would arrive on Sept. 22nd. I said I had paid Buxton for expediated delivery. He stated he is familiar with the company (Buxton) and I paid for "expediated processing", not "expediated delivery." That means they take the item from the warehouse sooner than the others to ship it. Meanwhile my bags have only traveled from Conn (first pick up point) to Maine, and now to W.Va. Guess it will be 6 more days before I get my bags from my neighboring state. Unbelievable. I would never have paid $23 for shipping if I had realized it was not expediated delivery.

The Buxton website is not user friendly. I wanted to go back to the info on shipping and unable to just read about the process. Would have to contact customer service for any assist. I am angry that the website took my order and provided no real info to me as a consumer even once I completed it online. I would have cancelled the order right away if the website had provided a way. Will never buy from Buxton again. It used to be a top notch company.
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