• Report: #396346

Complaint Review: Buy.com, Encore Repaire Center And Microsoft Xbox Repair Center

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  • Submitted: Sun, November 30, 2008
  • Updated: Wed, January 28, 2009

  • Reported By:Elk Grove California
Buy.com, Encore Repaire Center And Microsoft Xbox Repair Center
85 Enterprise Suite 100 Aliso Viejo, California U.S.A.

Buy.com, Encore Repaire Center And Microsoft Xbox Repair Center Buy.com not doing the right thing in return or repaire of a Xbox 360 Aliso Viejo California

*Author of original report: Buy.com located in California

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On of my clients I do computer Tech support for their business got a Xbox 360 From Buy.com that was a rectified it last 24 hours and they were told to returned for repair and was lost for a month by Buy.com repair center.

They got it back still not working I was asked to looked into this problem and make calls for them I called Buy.com to report the Xbox problem was it was defective and had the "Red Ring of Death" that a major Xbox units suffer from.

I was told to cam Microsoft as Buy.come would not take the Xbox back or re-sent it for repair.

We did Microsoft and sent it in and it was returned un-fixed as they said it was tamper with and was not repairable by them but would not give more info as to how it was tamper with I called Microsoft to demand they repair it they said they would looked deeper into why their repair center said the Xbox tamper with and if a repairs could still be done. Nothing from them

I called the Buy.com support line for the second time and was told there was nothing that could be done so my clients now have a $260 paper weight. I tried one more time and found and called the corporate main office and talked to the Gate keeper on my clients problems with their order

I was connected to a woman name Jamie she said the were sorry and that my client was to get a full refund and a shipping label was being sent out and we would send the Xbox back...

This was week and a half ago and there has been not label no sign of a refund of my client's money and no contact from buy.com.

They now have a Xbox that is not working no one wants to take back and is nothing more than a $260 paper weight.

Buy.com has failed to do the rigth thing and should not be seen as some place to buy from if they can not do the right thing when an item comes up DOA and there has been not uses of that item from day one.

they would not give any on a 14 day return when the item it self had gone to repairs and was gone for a whole month and a bit more and still cameback dead.. As far as I see it Buy.com will no longer get my or anyone one I knows money.

Cconsulting
Elk Grove, California
U.S.A.

This report was posted on Ripoff Report on 11/30/2008 11:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Buycom-Encore-Repaire-Center-And-Microsoft-Xbox-Repair-Center/Aliso-Viejo-California-92656/Buycom-Encore-Repaire-Center-And-Microsoft-Xbox-Repair-Center-Buycom-not-doing-the-righ-396346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Buy.com located in California

AUTHOR: Cconsulting - (U.S.A.)

I finally got some in corporation to talk to and had to do this twice as some how the the first remac# did not get to my clients email.
I told them how the costumer sevice did not listen to me and kept giving me the script of that if it os over 14 day it can not be return even when the repair took from June till Sept.

She was not happy they gave us a run around and that Microsoft should have known this was a repaired and re-instated system as it came from them that way for Buy.com to sell.

I got a full refund for my client and Buy.com was sent the system back and I hope dumped in the trash.

My client will not have anything to do with Buy.com again and they should look up who I talked to and fire them or at best re-train them to know when to drop the scripts and listen to the people on the other end of the phone line. The person I talk to was Named Jammy and she said they really were not listening to what i was saying on what happen and was very unhappy this was costing the company and my client time and money.
I found the company's info listed in google search

5 to 6 calls this took and a month of waiting to get paper work all done.

the client went local and got a Play station 3 and loves it

Also again the I gave the listing for the company location ny my client he was in the sacrament area not in the are listed in the fist report
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