- Report: #180346
Report - Rebuttal - Arbitrate
Complaint Review: Buy.com / Inphonic Rebate Center
Buy.com / Inphonic Rebate Centerbuy.com Internet U.S.A.
Buy.com - Inphonic Rebate Center Cellphone Rebate Ripoff Internet
*UPDATE Employee: Resolution
*Author of original report: The terms of service were relayed AFTER the purchase was made
*UPDATE Employee: Please read Terms of Service before you agree to them
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I bought a Motorola cell phone and Cingular service plan from buy.com with the understanding that I would be due a $300 rebate (cost of the phone).
The package arrived along with a set of rebate forms. There were 2 of them (each for $150). There were multiple requirements, forms, upc codes, photo copies and other things to be included. But the most ridiculous requirement was to send the rebate after 150 days and BEFORE 210 days. WTF??
But OK. I set reminders in Outlook and followed all the rules and requirements. I waited 6 months, and then sent in all rebate documentation. And then I waited.
The rebates were supposed to arrive within 10-12 weeks. That period of time passed without any rebate arrival. So I wrote them, and they responded that the rebate was 'in process'. So I waited some more. Still no sign.
Apparently, a company by the name of 'Inphonic Rebate Center' handles all mobile phone rebate matters for buy.com. After going through a million hoops and phone calls, I contacted them, and this time they responded that the rebate forms were 'post marked too late'. They were refusing the rebate.
First off, m*&^f&^@#%$s: why would I wait 6 months to send in the rebate form 'late'? Second.. the requirement is ridiculous to begin with. It is an UNREASONBLE expectation for the buyer to perform a task 6 months into the future so as to receive their rebate. buy.com did not disclose this ridiculous condition when I purchased the cell phone. Might as well ask the buyer to do jumping jacks 6 months into the future now in order to receive their rebate.
The only answer can be that these people are perpetrating a scam. I for one am not going to take it. These people deserve to go to jail.
This report was posted on Ripoff Report on 03/09/2006 09:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Buycom-Inphonic-Rebate-Center/internet/Buycom-Inphonic-Rebate-Center-Cellphone-Rebate-Ripoff-Internet-180346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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