• Report: #839222

Complaint Review: Buy.com

  • Submitted: Tue, February 14, 2012
  • Updated: Tue, February 14, 2012

  • Reported By: Scott — Albuquerque New Mexico United States of America
85 Enterprise Aliso Viejo, California United States of America

Buy.com Buy.com is a rip off! Aliso Viejo, California

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Ordered perfume from the Buy.com website after not receiving my order, I called the customer service line and after twenty minutes on hold was helped by an individual who was not fluent in english making this process even more difficult.

I explained that six days had passed and I had not received my order, I was told that I needed to call the seller myself. I explained that I bought this from Buy.com not the sellers website.

I requested to speak to a supervisor but was told none were available and they would return the call to me in one business day(standard Buy.com policy apparently)after arguing I finally just got the number to the seller and called myself and was told it shipped the previous Friday.

Nothing in America is six days away by UPS, following day I chat with call Buy.com on their website to no avail and see a different customer service number so I call it and this time they tell me nothing has shipped according to their records.

I attempt to cancel my order but I am told I cannot and they will call the seller tomorrow on my behalf. Buy.com is a scam and I recommend you save your time and energy by using a company that will stand up for the consumers using their websites.

I rarely stray from using Amazon.com and this is reason why.

Buy.com is a scamming consumers do not patronize this website.

This report was posted on Ripoff Report on 02/14/2012 06:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Buycom/Aliso-Viejo-California-92656/Buycom-Buycom-is-a-rip-off-Aliso-Viejo-California-839222. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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