- Report: #807014
Report - Rebuttal - Arbitrate
Complaint Review: Buy.com
Buy.comInternet United States of America
Buy.com Cancelled the order 3 times for no good reason yet charged 4 times Internet, Internet
Anyway, I tried with Paypal and the order got cancelled, apparently because I used an unverified address, though they never told me why. I am now disputing the charge that showed on my Paypal account!
Then I used my Visa check card and the purchase looked like it went through, but alas they referred it to the Address Verification Team. I am about 12 hours ahead and by the time I saw the email they had cancelled the order. I called the team above (1-877-880-1030) and Victor looked into it and blamed me for having a gmx.com email, saying they get a lot of fraud from those addresses - what, so you cancelled my order without telling me? He said he would reinstate the order but couldn't with two items - I would have to order them again.
So then I get an email confirmation at 9:02pm saying the order was complete (with 2 items only). But at 9:03pm there was an email for a cardholder protection form that required a copy of the credit card and a drivers license. Then, without any action from me (I wasn't around), there was another email saying the order was complete at 9:05pm. And to top it off, at 9:07pm an email came canceling my order.
Saving a couple of bucks was not worth this painful experience - I have NEVER had an issue like this on Amazon.
Damage Resulting: Payment processed on Paypal and dispute has been submitted (Remember the order was canceled from the beginning). UPDATE: Paypal reversed the charge
PENDING charges (3 of them???) on my credit card - waiting to see that they come off. Three days on and they are still there.
Had to cancel my warranty with Square Trade, who have a great system to cancel - I will definitely check them out again for warranties. Waiting for charge to reverse.
This report was posted on Ripoff Report on 12/09/2011 01:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Buycom/internet/Buycom-Cancelled-the-order-3-times-for-no-good-reason-yet-charged-4-times-Internet-Inte-807014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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