• Report: #380028

Complaint Review: Buy.com

  • Submitted: Fri, October 10, 2008
  • Updated: Fri, October 10, 2008

  • Reported By:Daytona Beach Florida
www.buy.com Internet U.S.A.

Buy.com Shipping & Handling Trick Scam Internet

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I realize the dollar amount of this complaint is small, Its the fact that I feel tricked and scammed that is making me post this.

I saw an ad on Buy.com listing an MP3 player for $21.99 with "Free Shipping". I clicked add to cart, paid with paypal. When I got my emailed confirmation from PayPal, I noticed it showed the item cost $28.78 and shipping was $0.00. So I sent a complaint to Buy.com to ask what happened to the $21.99. They said they were sorry for my "confusion" but, The free shipping was an option I had to check. They PRE-SELECT a different shipping method. So basically, if u arent paying attention (Like I wasn't apparently) they upgrade the shipping without even asking you. I've sent 3 emails to them requesting a credit, all come back with the same links to pages on their site explaining why the "Free Shipping" wasnt free.

I believe this is plain, dishonest bait and switch.
It will be the last order I place with them.

To add insult to injury, 2 days after I ordered it, they dropped the price to $14 including shipping. So basically, I paid 2x what I should have...

Daytona Beach, Florida

This report was posted on Ripoff Report on 10/10/2008 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Buycom/internet/Buycom-Shipping-Handling-Trick-Scam-Internet-380028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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