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  • Report: #363009

Complaint Review: Buy.com

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  • Submitted: Thu, August 14, 2008
  • Updated: Thu, August 14, 2008

  • Reported By:ok California
Buy.com
www.buy.com Nationwide U.S.A.

Buy.com Questionable billing practice Internet

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I ordered an item from them. Got the confirmation email that said "We will not charge your credit card until after an item ships."

I come home a couple of days later and my wife tells me that Discover called confirming the purchase. I said great, the order must be on the way.

I went to the website to get a tracking number, but the status of the order still said "processing" as it has since 5 minutes after I made the order.

Hmmmm. So I called the customer service number which I couldnt even find on the website, I had to search the web, and they said that the order had not been sent.

So I question them the call I recieved from Discover. They said something to the effect that they were just reserving the money for when they do ship and bill.

Well I dont know how exactly that would work. If Discover calls me to verify a purchase, it sounds to me like the money has been spent.

After a few minutes of me questioning the salesperson about the questionable practice, I canceled the order.

Phatmatt
ok, California
U.S.A.

This report was posted on Ripoff Report on 08/14/2008 05:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Buycom/nationwide/Buycom-Questionable-billing-practice-Internet-363009. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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