• Report: #528309

Complaint Review: Buycostumes.com Buy Seasons, Inc.

  • Submitted: Tue, November 24, 2009
  • Updated: Thu, March 31, 2011

  • Reported By: Dorothy — Newark California United States of America
Buycostumes.com Buy Seasons, Inc.
5915 S. Moorland Rd. New Berlin, Wisconsin United States of America

Buycostumes.com Buy Seasons, Inc. buyseasons.com purchased item for $14 plus $2 shipping, returned sealed and got $7. they won't refund the remainder. they claim the return label costs $7 they promissed refund & won't pay New Berlin, Wisconsin

*UPDATE EX-employee responds: Shipping Label

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receive the wig and was not satisfied. Poor quality. glue overflow on hair. Hair is not as pictured. Notified company immediately for return. They sent RMA after several requests. I sent package back immediately and notified company. They claimed they would give credit as soon as recieve package. I paid $14 for wig and $2 shipping. They sent credit for $7. I requested the remaining $7. After repeating my request SEVERAL times and finally requested them to actually read the request I have been sending, they claimed that the return slip costs $7. This is not possible. It was returned in the same box and manner as originally shipped. $2 maybe not $7.

This report was posted on Ripoff Report on 11/24/2009 10:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Buycostumescom-Buy-Seasons-Inc/New-Berlin-Wisconsin-53151/Buycostumescom-Buy-Seasons-Inc-buyseasonscom-purchased-item-for-14-plus-2-shipping-528309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Shipping Label

AUTHOR: Curben - (United States of America)

The company has a deal with UPS that a particular label has a flat charge of $7 whether it is one pound or one hundred pounds. While this is convenient in many cases, it is not of course in this case.  There should have been something on either the label or invoice declaring this however.
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