- Report: #3203
Complaint Review: Buyers Reward, Encore Health And Beauty Club
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| Buyers Reward, Encore Health And Beauty Club
Nationwide U.S.A. |
|
West Telemarketing Buyers Reward, Encore Health and Beauty Club rip-off
*UPDATE Employee: You're doing it wrong!
*UPDATE Employee: How to not feel like you are ripping off the consumer
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
The way it is worded is like "To thank you for your order we are sending you a 30 day free trial in Buyers reward . . . .". At the end of the long statement we are supposed to say OKAY which then leads the customer to say OKAY. We are told to take the as an answer of yes and to mark that they do want the 30 day free trial. These customers are getting screwed and all these discount shopping and travels clubs should be shut down.
This report was posted on Ripoff Report on 09/06/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Buyers-Reward-Encore-Health-And-Beauty-Club/nationwide/West-Telemarketing-Buyers-Reward-Encore-Health-and-Beauty-Club-rip-off-3203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
You're doing it wrong!
AUTHOR: Jane - (U.S.A.)
SUBMITTED: Saturday, July 28, 2007
POSTED: Saturday, July 28, 2007If the customer only says "Okay" at the end of the script, the proper procedure is to ask "So is that a yes to (name of program)?" If they say yes, continue. If they say no, rebuttal. You MUST get a Yes answer to the PROGRAM. Not for the free gift, for the PROGRAM itself. Otherwise it's not legal and QA will throw it out. Call a PAL and discuss it with them if you're confused.
All of the terms and conditions are described not only once, but twice, during the course of the sell. It is a 30-day trial, after 30 days it will cost $XX a month to continue, customer service number is included in the welcome packet, as is the request card for the voucher for whatever free gift they receive for trying it. Caveat emptor, people.
#2 UPDATE Employee
How to not feel like you are ripping off the consumer
AUTHOR: Beth - (U.S.A.)
SUBMITTED: Wednesday, September 17, 2003
POSTED: Wednesday, September 17, 2003
