• Report: #3203

Complaint Review: Buyers Reward, Encore Health And Beauty Club

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  • Submitted: Wed, September 06, 2000
  • Updated: Sat, July 28, 2007

  • Reported By:Baton Rouge LA
Buyers Reward, Encore Health And Beauty Club
Nationwide U.S.A.

West Telemarketing Buyers Reward, Encore Health and Beauty Club rip-off

*UPDATE Employee: You're doing it wrong!

*UPDATE Employee: How to not feel like you are ripping off the consumer

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I work at West and the products like Buyers reward are included in orders like Ab slide and other infromercial products. We are required to read them to the customers or we will get fired. We also are not supposed to ask if the customer is interested in trying it out for 30 days free but to send it to them anyway.

The way it is worded is like "To thank you for your order we are sending you a 30 day free trial in Buyers reward . . . .". At the end of the long statement we are supposed to say OKAY which then leads the customer to say OKAY. We are told to take the as an answer of yes and to mark that they do want the 30 day free trial. These customers are getting screwed and all these discount shopping and travels clubs should be shut down.

This report was posted on Ripoff Report on 09/06/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Buyers-Reward-Encore-Health-And-Beauty-Club/nationwide/West-Telemarketing-Buyers-Reward-Encore-Health-and-Beauty-Club-rip-off-3203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

You're doing it wrong!

AUTHOR: Jane - (U.S.A.)

If that is the way you are handling your APO's (Additional Product Offers), every single one of them are being thrown out.

If the customer only says "Okay" at the end of the script, the proper procedure is to ask "So is that a yes to (name of program)?" If they say yes, continue. If they say no, rebuttal. You MUST get a Yes answer to the PROGRAM. Not for the free gift, for the PROGRAM itself. Otherwise it's not legal and QA will throw it out. Call a PAL and discuss it with them if you're confused.

All of the terms and conditions are described not only once, but twice, during the course of the sell. It is a 30-day trial, after 30 days it will cost $XX a month to continue, customer service number is included in the welcome packet, as is the request card for the voucher for whatever free gift they receive for trying it. Caveat emptor, people.
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#2 UPDATE Employee

How to not feel like you are ripping off the consumer

AUTHOR: Beth - (U.S.A.)

This is response to your posting. When explaining the club offer and you say okay. If the consumer doesn't sound sure explain that it is only free for 30 days and they have to call to cancel or they will be charged. Make sure you ask is that a yes or a no when they respond especially if they dont sound sure. You shouldn't automacally check yes especially if your pretty sure they didn't understand what you were offering!! My problem with the company is that you depend on them to figure the attendance accurately and no matter what it gets screwed up. Thats my headache with them. They show me as off the system when I dont have more than 31/2 occurances. Its a pain you cant talk to them on the phone. You have to show up and defend yourself. Anyway, thats all I wanted to say.
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