• Report: #136968

Complaint Review: Buyer's Union AKA Call One AKA Premier Movie Pass

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  • Submitted: Wed, March 30, 2005
  • Updated: Wed, March 30, 2005

  • Reported By:Columbia South Carolina
Buyer's Union AKA Call One AKA Premier Movie Pass
1442 E. Lincoln Ave., Box 361 Orange, California U.S.A.

Buyer's Union AKA Call One AKA Premier Movie Pass Fraudulent Billing ripoff Orange California *EDitor's Suggestions on how to get your money back into your bank account!

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Like all the others, I have been fooled as well. The process has been the same: They called and promised that all I would be charged only $3.95, and in return I would get coupons worth $200.

As soon as I received the packet, I checked my account and was shocked to discover that I have been charged $119.90 + $3.95 + #3.95. Of course, the 7 days of "free-trial" were non-existent. I immediately called and cancelled and requested a refund. All this happened on 12/20/04. At that point they said they were sending me a "Refund Authorization Form" which I would have to fill out and mail them back.

On 1/25/05 I called again, because I haven't received a form yet. They said they were sending me a second one.
I finally received the form and sent it back to them. Two weeks later I called to see if they received my form. Of course, on 3/21/05 the answer was still negative. At this point I have been calling them daily for the past two weeks, so they said they will contact the Head Department for investigation. What I found very disturbing is that they wouldn't give me any information about this "Head Department", so I was unable to contact them personally.
Today, 3/30/05 I called again and have been told that my form has been received on 3/24/05, and that I should allow them 10-14 business days to process my refund.
I will call on 4/7/05 again, and unfortunately I expect to receive the same answer as Dorothy did.
I will keep you informed with my case.
I am a student and 119.90 is a lot for me to just give up on. So if it takes a daily call to these guys to get my money back, I will certainly do it.

I also found it very interesting that if I called the Call One 800 number and asked for information about Buyer's Union, they said that they can't give out any information. A minute later I called Buyer's Union 800 number, and guess what the same guy answered the phone, and he was the one to admit it! How ridiculous is that?!?!

Larissa
Columbia, South Carolina
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 03/30/2005 07:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Buyers-Union-AKA-Call-One-AKA-Premier-Movie-Pass/Orange-California-92865/Buyers-Union-AKA-Call-One-AKA-Premier-Movie-Pass-Fraudulent-Billing-ripoff-Orange-Califor-136968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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