BBB CASE#: 91222173
Concrete work performed not to industry standard, finished product not performed to what I was promised, work site remains unfinished. pictures avail.
Work was clearly specified and was to be industry standard. Was promised concrete to be at a minimum of 4 inches thickness with 3/8 rebar internally. Thickness varies from 2.5 inches to 4 in some areas. Most rebar was set as specified, some was not.
Ramps were poured and it was specifically stated that they we to go from the elevated areas
'to grade' (by definition a ramp is meant to connect two different levels, no dropped ledge is ever intended). Ramps remain well above grade with at least a 2" drop off.
Mr. Morgan told me that making the ramps go fully to grade (ground surface level) is considered 'landscaping work' and isn't part of his job. The definition of landscaping does not fit his thoughts or work performance. [continued below]....
..... As a disabled person with a motorized chair, a 2" drop means that I cannot use the ramps provided.
After seeing that the ramps did not go to surface level I offered to accept if he would at least put a bed of sand at the drop offs so I could add sod to them. Again he informed me that what I was asking for was 'landscaping work' (even though I was going to buy and place sod) and there was no way he would do anything else. I am no longer willing to accept the sand and sod offer, The concrete should have been formed and poured correctly.
At the edges of 3 large concrete pads his crew poured the base of the concrete is above grade and was left exposed, leaving the exposed areas to wait for washout and eventual breakage.
As a by-product of the concrete work there was much debris remaining that has caused other damage. A nail was found in a tire which required a patch (not such a big deal really) but a far bigger problem was a piece of steel rebar that had rolled into our swimming pool at the deep end. By the time we noticed the rebar (about 3 days later) and removed it there was a rusted mark about 3/4" X 12" embedded into the surface of the pool, draining and refinishing of the pool will be required.
On the work site there were several landscape timbers / railroad ties that were to be removed.
The concrete lead man contacted someone to haul them off and those individuals came by, picked through them and chose the best ones, then left. Today the remaining timbers are still on site and have not been removed.
Finally, I had them replace my wooden double gate at the driveway. Ever since the first rain one panel has sagged and causes the need to lift that panel or slam the gate hard to get it to latch.
Three times I have called Mr. CJ Morgan asking him to complete the job and still all items remain in question and are un-repaired or incomplete.
The ramps need to be cut back and re-poured to grade as specified, exposed bases of concrete need to be back-filled and sloped correctly for good drainage, the double gate needs to be repaired or replaced, Landscape timbers and concrete form boards need to be removed from the property.
Additionally a pool resurfacing company (that both parties agree to use) needs to be called out to drain the pool, remove the rusted area and resurface the pool then apply paint to the entire interior pool surface so there is a match, not an obvious patched area.