• Report: #201600

Complaint Review: CA Product Solutions

  • Submitted: Mon, July 17, 2006
  • Updated: Thu, July 20, 2006

  • Reported By:Fayetteville North Carolina
CA Product Solutions
www.my-etrust.com/SubscriptCenter/TrialReg.aspx?pid=PA Internet U.S.A.

CA Product Solutions my-etrust.com/ SubscriptCenter/ Product Solutions fraudelent free trial of supposed anti-virus program, was really malicious spyware and trojan horse exe. files Central Islip New York

*Author of original report: company was formerly named Computer Associates

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I was looking on the search engines for a decent antivirus program at a reasonable price. I found one that claimed to be free and ran in real time. Naturally, I was wary, and emailed the company to find out if it was a beta test, was it stable, was it only a free trial, and if so, how long before I must purchase.

I was told that it was NOT in testing, that it WAS stable, and that it was free for one year.
After one year, it would cost $19.95 per year to continue.

So, I un-installed and deleted my current and outdated antivirus program, and downloaded the "eTrust EZ Antivirus r7.1".

Right away, my dell dimension 2400 became very slow, the mouse pointer acquired a mind of it's own, and nothing would work properly.

After spending hours trying to root out the problem, I found about 18 dump.exe files currently running. I immediately ended processes on all of them. Also, I un-installed the eTrust EZ Antivirus r7.1 program, and searched all files on my 109 gig hard drive, and found 2 readme files. when I read them, it became obvious that the program did NOT un-install itself, but HID it's running programs.

that every file I had as well as anything that I typed was being sent over my dsl connection to: user@adtmt.com and also to rmd.adtmt.com Eventually I found the executable files that were doing the damage-(not allowing ad-aware se to run, opening multiple tabs whenever I tried to access the internet, and finally not allowing me on the internet at all).

The malicious programs were: caissdt.exe and caiss.exe.
These malicious executable programs were in the folder created by the install of eTrust EZ Antivirus r7.1, and were obviously the real reason behind a one year free trial.

I should have my head examined for even considering downloading a "free" actively running antivirus program. Nothing worth having is free!

An easy way to check to see if these programs are running on your pc is to do an advanced search of ALL files and folders (hidden included, be sure to check the appropriate box) for: caiss.exe and caissdt.exe.
ALL of my and my wife's personal and financial and medical information is now in the hands of whoever is at atdmt.com.

I called the corporate number listed on the company contact portion of their home page, and was told that a Mr. Bill Dziadowicz is in charge of the eTrust EZ Antivirus r7.1 program.

Of course, he was not in the office, and his home number is not listed either. More likely, he does not even exist.

STAY AWAY from CA Product Solutions!!!
The toll-free number for their 24 hour technical support is: 1-877-694-8509.

The Corporate number is: 1-631-342-6000.
I hope that this report helps others to avoid what my wife and I have been through with this "free antivirus service".

I just hope and pray that we do not become victims of identity theft from this theft of our private information.

Fayetteville, North Carolina

This report was posted on Ripoff Report on 07/17/2006 09:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/CA-Product-Solutions/internet/CA-Product-Solutions-my-etrustcom-SubscriptCenter-Product-Solutions-fraudelent-free-tri-201600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

company was formerly named Computer Associates

AUTHOR: Franc - (U.S.A.)

This company was formerly named Computer Associates.

There are other complaints listed on this site for Computer Associates. I have a tape-recorded conversation between myself and a manager named Carl Black (at least that is what he SAID his name is), and he admitted to me on tape that the business name USED TO BE: Computer Associates. I am interested in pursuing a class action lawsuit against this company.

If anyone else is interested in joining, or is a lawyer who is interested in taking the case on a contingency, please let the editor know your wishes, as I am using an alias in this report to protect myself from retaliation.

The helpful staff at ripoffreport.com / badbusinessbureau know how to get in touch with me.

Also, "Carl Black" said on tape that he was a manager for product support, and that the Executive in charge of the eTrust EZ Antivirus (version r7.1) is "Bill Dziadowicz". Mr. Dziadowicz's direct line in New York is: 631-342-4723."Carl Black"'s direct line is: 631-342-6000, then extension 71338.
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