• Report: #562678

Complaint Review: CA computer protection

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  • Submitted: Sun, January 31, 2010
  • Updated: Sun, January 31, 2010

  • Reported By: ted — LA California United States of America
CA computer protection
Internet United States of America

CA computer protection extremely difficult to wpork with Internet

*Consumer Suggestion: CA Anti-Virus charges per phone call

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web sight asks you to update new version(free) you enter the process and you have no choice to select  seperate security issues. PARENTAL DISCRETION is on the list with no way to delete it after finnishing your download of the update . YOUR COMPUTER IS DEAD. you cannot get on the net see your mail etc. you are dead......

 Contacting the company you are told you must pay for telephone help to correct the problem.

You must get on with your work so agree to pay and go into cumbersome purchase credit card etc. Then ____ your friendly(exported job holder) takes you through lenghthy  process of regaining your computer and eliminating the {PARENTAL  stranglehold.

Past problems with CA have been similar they are not an outfit  we would ever reccomend or use again.

This report was posted on Ripoff Report on 01/31/2010 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/CA-computer-protection/internet/CA-computer-protection-extremely-difficult-to-wpork-with-Internet-562678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

CA Anti-Virus charges per phone call

AUTHOR: s. l. - (Canada)

After reading your report, I went and checked CA's website and found it has followed a disturbing industry trend. They charge $19.95 per phone call support. It looks like this is regardless of whether you have paid for your subscription or not. I feel, if you have a valid subscription then the phone support should not be considered an extra. This is just another example of the computer industry off loading responsibility to the consumer.

I understand your frustration, sometimes the parental controls in software go haywire and are a pain to resolve. I've been called in to resolve such problems in the past, not with CA but other software packages. However, no company should be charging $20 per call to resolve a problem their software caused. As I said, this seems to be quite a trend in the anti-virus industry. Before I install software now, I go on and check what type of support I can expect, and if the company is going to ding me for a call. I realise this seems like an inconvenience, but it has become a sad fact of life now.

I would lodge a protest with the company, pointing out that their software was at fault - the parental features locked you out of your own computer and you had no recourse but to call them. You may not get anywhere, but at least you have the satisfaction of letting them know you are unhappy. Go to the CA website and look at the bottom of the screen, you will see a Contact Us link. Follow the link and there is a spot for refunds. Try it and let them know there is a lot of competition for your dollars and you are quite happy taking your business elsewhere. Point out, politely that the fault was in the software that prevented you from turning off the Parental Features so you should have a refund.

Hope this helps.

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