- Report: #924339
Report - Rebuttal - Arbitrate
Complaint Review: CACTUS GARAGE DOORS INC., RICHARD M. HARTER - OWNER
CACTUS GARAGE DOORS INC., RICHARD M. HARTER - OWNER2606 W KNOWLES AVE MESA, Arizona United States of America
CACTUS GARAGE DOORS INC., RICHARD M. HARTER - OWNER GARAGE DOOR REPAIR - ISSUES MESA , Arizona
*REBUTTAL Owner of company: Unreasonable Complaint
*Author of original report: Garage Door Issues still unresolved
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I contacted them, and they came out again (after many calls by me and my warranty company), they finally came out again and told my renter that the garage door could not be repaired but never told me. Upon contacting them today, Cactus Garage claims now that a 'gear motor' needs to be replaced and would let us know when they could come out next. I heard nothing back and found out from the warranty company they never called for authorization to do the repair.
After many calls they FINALLY got the authorization. I learned from my warranty company they now want to replace the entire garage door opener! Whats next. Also, they are delaying this for another 2 days, and in the meanwhile the garage door is non function-able.
Cactus Garage, its owners and staff are in my opinion unreliable, undependable and I could NOT in good conscience recommend them.
This report was posted on Ripoff Report on 08/08/2012 01:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/CACTUS-GARAGE-DOORS-INC-RICHARD-M-HARTER-OWNER/MESA-Arizona-85202/CACTUS-GARAGE-DOORS-INC-RICHARD-M-HARTER-OWNER-GARAGE-DOOR-REPAIR-ISSUES-MESA-Ar-924339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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