- Report: #246245
Report - Rebuttal - Arbitrate
Complaint Review: CAL SPAS
CAL SPAS1462 East Ninth Street Pomona, California U.S.A.
CAL SPAS WARRANTY RIP OFF Pomona California
*UPDATE Employee: CAL SPAS BACKS UP OUR PRODUCT
I had a authorized repair shop come out to my house. they took the pump out and I got a call a week later saying that the pump would not be covered. I called Cal spas directly and spoke to PEGGY HAMBLIN. This person was screaming at me that I should have taken the hot tub APART every two weeks to check for leaks. Then she started yelling that it is in the manual on page 6. I asked to speak to her manager and she hung up on me. I called back and she told me her manager was on the phone and she could give me the email address to a coplaint department.
I called the authorized repair shop and they then told me I owed 75.00 to them for coming out to take the pump out. Can anyone tell me what to do next?
How can a seal that goes bad void a warranty?
Why isnt the seal included in the warranty?
Is there anything a customer can do to make the seal go bad?
why hasnt anyone filed a lawsuit against cal spas for breach of contract. When i bought the spa I bought the warranty - right?
This report was posted on Ripoff Report on 04/30/2007 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/CAL-SPAS/Pomona-California-91766/CAL-SPAS-WARRANTY-RIP-OFF-Pomona-California-246245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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