• Report: #433855

Complaint Review: CALIFORNIA ACRYLIC INDUSTRIES

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  • Submitted: Fri, March 13, 2009
  • Updated: Mon, March 23, 2009

  • Reported By:NANCY Kentucky
CALIFORNIA ACRYLIC INDUSTRIES
1462 EAST NINTH STREET POMONA, California U.S.A.

CALSPACALIFORNIA ACRYLIC INDUSTRIES WORTHLESS WARRANTY POMONA California

*Consumer Comment: Breach of Warranty nonperformance under warranty

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Hot tub failed. Took it to Spa Gallery in Lexington KY, where I had purchased it. they repaired with a new pump. Cal Spa and Spa Gallery both agreed it was under the manufacturers warranty. Cal Spa said they would send a credit to Spa Gallery, Spa Gallery would not honor the credit. I had to pay $226.00 to get my spa back. Classic case of customer caught in the middle of feuding manufacturer ( Cal Spa) and the dealer (Spa Gallery). Now it is broke again, just 11 months after the last fiasco with these two business dead beats. A gal named Charlcy runs Spa Gallery, wacthout for her, she is a real peace of work. I have no idea how i am going to get it repaired this time

Tom
NANCY, Kentucky
U.S.A.

This report was posted on Ripoff Report on 03/13/2009 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/CALIFORNIA-ACRYLIC-INDUSTRIES/POMONA-California-91766/CALSPACALIFORNIA-ACRYLIC-INDUSTRIES-WORTHLESS-WARRANTY-POMONA-California-433855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Breach of Warranty nonperformance under warranty

AUTHOR: Mile High Downer - (U.S.A.)

CALIFORNIA ACRYLIC INDUSTRIES, INC Cal Spas tubs
Customer Service Department
1460 East Ninth Street
Pomona, CA 91766
1.800.225.7727
FAX: 1-909-629-3890

I too am not getting CALIFORNIA ACRYLIC INDUSTRIES, INC or the dealer to repair my tub.

I have been writing letters, making demands and getting no response form CALIFORNIA ACRYLIC INDUSTRIES, INC.

I was smart enough (at 1st) to get CALIFORNIA ACRYLIC INDUSTRIES, INC to agree that the tub was broken; now even the dealer agrees that the tub is broken; however, nether are agreeing to fix the tub.

Nether will contact me!!!!! The dealer has now told me to never call again!!!

I am thinking a class action needs to be brought; for the lack of them both not living up to their warranty.

My tub failure could have started a fire and now the tub is unusable- because of the risk of unattended consequences per CALIFORNIA ACRYLIC INDUSTRIES.

Since I have all my personal and business calls monitored; I can prove what I say.
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