• Report: #199585

Complaint Review: CALSPA

  • Submitted: Wed, July 05, 2006
  • Updated: Sun, August 20, 2006

  • Reported By:MADISON Indiana
CALSPA
CALIFORNIA RIPOFF, California U.S.A.

CAL SPA CALSPA REFUSE TO MARTIN OR EVA AT CAL SPA! CALL THIS NUMBER INSTEAD RIPOFF California

*Consumer Comment: i wouldn't count on it, why haven't they helped the rest of these people and kept the promises they made

*Consumer Comment: i wouldn't count on it

*UPDATE Employee: CASE UNDER SUBMISSION

*Consumer Comment: I Am still waiting for my resolution !

*Consumer Comment: I Am still waiting for my resolution !

*Consumer Comment: I Am still waiting for my resolution !

*Consumer Comment: WOW! IT GOT QUIET IN HERE

*Consumer Comment: look at this

*Consumer Comment: JUST THE COMMENTS ALONE

*Consumer Suggestion: My comment to Lisa

*Consumer Comment: wow Lisa!

*Consumer Comment: YOU ARE CRAZY MARTIN! SHUT UP!

*Consumer Comment: CORRECT DEFINITION!!

*Consumer Comment: YOU HAVE TO BE KIDDING

*Consumer Comment: YOU HAVE TO BE KIDDING

*Consumer Comment: YOU HAVE TO BE KIDDING

*Consumer Comment: YOU HAVE TO BE KIDDING

*Consumer Suggestion: I don't think so Martin

*UPDATE Employee: MAY BE SUED

*UPDATE Employee: MAY BE SUED

*UPDATE Employee: MAY BE SUED

*Consumer Comment: WHAT A BUNCH OF CRAP!

*UPDATE Employee: Cal Spas monitors comments & suggestions

*UPDATE EX-employee responds: How typical

*Author of original report: I HAVE RECORDSW HERE YOU DID NOT RETURN MOST CALLS

*Consumer Suggestion: Never mind Martin....

*UPDATE Employee: CAL SPAS DOES RETURN CALLS & THE CEO DOES CARE

*Author of original report: re lisa

*Consumer Suggestion: I understand Martin

*Author of original report: bla bla bla

*UPDATE Employee: My Rebuttal to Lisa of City of Industry

*Author of original report: YOU SHOULD NOT HAVE TO WRITE A LETTER.

*Author of original report: MARTIN DOES NOT RETURN CALLS!!!!!!

*Consumer Comment: My comments to Martin

*UPDATE Employee: Cal Spas does not rip off nor avoid calls

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HERE IS THE NUMBER OF THE CEO OF CAL SPA. CASEY LLOYD 1- 800-225- 7727

HE WILL AVOID YOU BUT BLOCK THE NUMBER USING STAR 67 BEFORE DIALING. THIS WHOLE COMPANY IS A RIP OFF!!!!!

B
MADISON, Indiana
U.S.A.

This report was posted on Ripoff Report on 07/05/2006 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/CALSPA/RIPOFF-California/CAL-SPA-CALSPA-REFUSE-TO-MARTIN-OR-EVA-AT-CAL-SPA-CALL-THIS-NUMBER-INSTEAD-RIPOFF-Califor-199585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 35Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

i wouldn't count on it, why haven't they helped the rest of these people and kept the promises they made

AUTHOR: Harvy - (U.S.A.)

I have noticed a pattern in here with cal spa. All of the messages in here to the consumers are almost form letters. Also They always try to settle the last item on here. They never bother wuith the older ones on here. That way people look them up here, they look good. If A consumer stops reading after the first one or two, they look like they did something. also, they promise everyone a chemical kit..... They PROMIOSED
another consumer 2 chemical kits and he never got them. i wouldn't count on them doing any of this. why haven't they helped the rest of these people and kept the promises they made. the next complaint that shows up here you will be forgotton.
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#2 Consumer Comment

i wouldn't count on it

AUTHOR: Harvy - (U.S.A.)

I have noticed a pattern in here with cal spa. All of the messages in here to the consumers are almost form letters. Also They always try to settle the last item on here. They never bother wuith the older ones on here. That way people look them up here, they look good. If A consumer stops reading after the first one or two, they look like they did something. also, they promise everyone a chemical kit..... They PROMIOSED
another consumer 2 chemical kits and he never got them. i wouldn't count on them doing any of this. why haven'yt they helped the rest of these people and keptt the promises they made. the next complaint that shows up here you will be forgotton.
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#3 UPDATE Employee

CASE UNDER SUBMISSION

AUTHOR: Customer Care Supervisor - (U.S.A.)

Vanessa,
Thank you for contacting and letting us know about your experience with our products. We work very hard to bring our consumers quality products, and your comments are very important to us.

We understand how upsetting it was to have this leaky spa that was never taken care of and apologize for the lack of assistance that your dealer did not provide.

We will identify the reasons for delay and will make sure your case is heard. Your case is currently under submission and a resolution is yet to be decided.

We appreciate you bringing this matter to our attention. You are a valued customer and we sincerely hope that you will continue to enjoy Cal Spas products in the future.

Please allow us the opportunity to work with you and insure that all your issues are resolved. We strive to provide each of our customers with the utmost in customer care and professionalism and are eager to address any issue or concern that you feel has not been appropriately addressed. Please contact me at 909-623-8781 ext. 325 or by e-mail at ccsupervisor@calspas.com if you have any further questions.

Thank you for your time and continued support.
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#4 Consumer Comment

I Am still waiting for my resolution !

AUTHOR: Vanessa - (U.S.A.)

I have a report on this web site and I am still waiting for Martin to review my faxed documentation. They told me that they would reconsider the replacement of the CAL Spa that is destroying my deck due to the leak I have had for 8 years. I faxed the supporting documentation for my issue and now I am being ignored.

I see why all these people are so unhappy. People work hard for their money and when we purchase products we expect quality! When the quality is not their it plays with your emotions in a bad way. So do us all a favor, suck up your pride get the CEO involved and take care or our issues.

This type of negative public awareness can be damaging for the future of CAL Spas. These issues have gotten out of had and should be resolved by someone who has the power to resolve them. Please do not ignore me for the outcome will not be advantageous for CAL Spas
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#5 Consumer Comment

I Am still waiting for my resolution !

AUTHOR: Vanessa - (U.S.A.)

I have a report on this web site and I am still waiting for Martin to review my faxed documentation. They told me that they would reconsider the replacement of the CAL Spa that is destroying my deck due to the leak I have had for 8 years. I faxed the supporting documentation for my issue and now I am being ignored.

I see why all these people are so unhappy. People work hard for their money and when we purchase products we expect quality! When the quality is not their it plays with your emotions in a bad way. So do us all a favor, suck up your pride get the CEO involved and take care or our issues.

This type of negative public awareness can be damaging for the future of CAL Spas. These issues have gotten out of had and should be resolved by someone who has the power to resolve them. Please do not ignore me for the outcome will not be advantageous for CAL Spas
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#6 Consumer Comment

I Am still waiting for my resolution !

AUTHOR: Vanessa - (U.S.A.)

I have a report on this web site and I am still waiting for Martin to review my faxed documentation. They told me that they would reconsider the replacement of the CAL Spa that is destroying my deck due to the leak I have had for 8 years. I faxed the supporting documentation for my issue and now I am being ignored.

I see why all these people are so unhappy. People work hard for their money and when we purchase products we expect quality! When the quality is not their it plays with your emotions in a bad way. So do us all a favor, suck up your pride get the CEO involved and take care or our issues.

This type of negative public awareness can be damaging for the future of CAL Spas. These issues have gotten out of had and should be resolved by someone who has the power to resolve them. Please do not ignore me for the outcome will not be advantageous for CAL Spas
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#7 Consumer Comment

WOW! IT GOT QUIET IN HERE

AUTHOR: Harvy - (U.S.A.)

Is the debate over? Notice cal spa has had nothing to say in here for severall days. look UnDer the heading "Pool & Spa Outlet, Cal Spas Soaked at Cal Spas for $11,552!! Ripoff Victorville California *Consumer Comment .. Still Soaked" They have been feeding this poor lady a lot of bull for several weeks and now she wants her money back. Now they have no comment. I too looked at the complaint that mr. Seymour had against this company, They have been terrable to him. They even promised him some chemicals for his tub and then did not deliver. There should be a class action case brought against this company.
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#8 Consumer Comment

look at this

AUTHOR: Walt - (U.S.A.)

take a look under the heading "CAL SPA HOT TUB LIDS ARE NOT MADE FOR OUTSIDE USE BUT ARE BEING SOLD WITH ALL HOT TUBS" and you will see why Mr. SEYMOUR is so upset. They didn't even keep their last promise to him. Put in a fallow-up and show your support. It looks like he has proven his case about cal-spa customer service.
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#9 Consumer Comment

JUST THE COMMENTS ALONE

AUTHOR: Harvy - (U.S.A.)

JUST THE NEGATIVE COMMENTS ON THIS WEB SITE ABOUT THIS DEAD BEAT COMPANY WOULD BE ENOUGH FOR A JUDGE TO THROW A CASE LIKE THAT OUT.
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#10 Consumer Suggestion

My comment to Lisa

AUTHOR: Kelly - (U.S.A.)

Lisa:



Do you know the difference between slander and libel? I'm curious because it doesn't appear that you do.



I would be willing to bet if Cal Spas proceeded with suit against Mr. Seymour consumers and others would be coming out of the woodwork to support his position.



Simple fact, if it weren't true, it wouldn't be posted here.
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#11 Consumer Comment

wow Lisa!

AUTHOR: Harvy - (U.S.A.)

Lisa, why are you defending them? I bet you work for them. Saying someone is full of hot air does not constitute slander.You are full of hot air to.
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#12 Consumer Comment

YOU ARE CRAZY MARTIN! SHUT UP!

AUTHOR: Walt - (U.S.A.)

You claim to be customer frindly but you have done nothing to satisfy these people and you even threaten to sue one of them for telling the truth.How do you think that makes you look? I don't even see any comments for the last week or so on here by that customer. Maybe if you just do your job and shut up, This will all go away.

I suggets we turn up the heat in here together.

Keep up the good work Mr. seymour.If we never hear from you again, You kept me from buying a cal-spa. Probably many others too.
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#13 Consumer Comment

CORRECT DEFINITION!!

AUTHOR: Lisa - (U.S.A.)

LEGAL DEFINITION: Oral communication of false statements injurious to a person's reputation.



GENERAL DEFINITION: A false and malicious statement or report about someone.



"YOU AND YOUR COMPANY ARE DISHONEST RIP OFF ARTISTS THAT ARE FULL OF HOT AIR" from J would be considered slander in ANY court.
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#14 Consumer Comment

YOU HAVE TO BE KIDDING

AUTHOR: Harvy - (U.S.A.)

Martin,

If you sue Mr. Seymour How do you think that will look? If there is a criminal here it is you and your company for not taking care of the problems at hand. if you are going to sue anyone for slander you have to proove it. Slander is very hard to proove. If he has times, dates, papers etc you would be waisting your time. Sounds to me like you are afraid that the truth about your customer service is getting out. If you sue him he could counter sue your company for trying to take away his freedom of speech. You better think twice about that. That could put your company under for good. Just the national exposier alone would do you in. Think about it. Do you really want to file a legal action against someone because of this little web site.He is right. If you spent as much time satisfying your customers as you do on this site, you wouldn't be here. You should be lucky he hasn't sued you. So sue us all.
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#15 Consumer Comment

YOU HAVE TO BE KIDDING

AUTHOR: Harvy - (U.S.A.)

Martin,

If you sue Mr. Seymour How do you think that will look? If there is a criminal here it is you and your company for not taking care of the problems at hand. if you are going to sue anyone for slander you have to proove it. Slander is very hard to proove. If he has times, dates, papers etc you would be waisting your time. Sounds to me like you are afraid that the truth about your customer service is getting out. If you sue him he could counter sue your company for trying to take away his freedom of speech. You better think twice about that. That could put your company under for good. Just the national exposier alone would do you in. Think about it. Do you really want to file a legal action against someone because of this little web site.He is right. If you spent as much time satisfying your customers as you do on this site, you wouldn't be here. You should be lucky he hasn't sued you. So sue us all.
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#16 Consumer Comment

YOU HAVE TO BE KIDDING

AUTHOR: Harvy - (U.S.A.)

Martin,

If you sue Mr. Seymour How do you think that will look? If there is a criminal here it is you and your company for not taking care of the problems at hand. if you are going to sue anyone for slander you have to proove it. Slander is very hard to proove. If he has times, dates, papers etc you would be waisting your time. Sounds to me like you are afraid that the truth about your customer service is getting out. If you sue him he could counter sue your company for trying to take away his freedom of speech. You better think twice about that. That could put your company under for good. Just the national exposier alone would do you in. Think about it. Do you really want to file a legal action against someone because of this little web site.He is right. If you spent as much time satisfying your customers as you do on this site, you wouldn't be here. You should be lucky he hasn't sued you. So sue us all.
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#17 Consumer Comment

YOU HAVE TO BE KIDDING

AUTHOR: Harvy - (U.S.A.)

Martin,

If you sue Mr. Seymour How do you think that will look? If there is a criminal here it is you and your company for not taking care of the problems at hand. if you are going to sue anyone for slander you have to proove it. Slander is very hard to proove. If he has times, dates, papers etc you would be waisting your time. Sounds to me like you are afraid that the truth about your customer service is getting out. If you sue him he could counter sue your company for trying to take away his freedom of speech. You better think twice about that. That could put your company under for good. Just the national exposier alone would do you in. Think about it. Do you really want to file a legal action against someone because of this little web site.He is right. If you spent as much time satisfying your customers as you do on this site, you wouldn't be here. You should be lucky he hasn't sued you. So sue us all.
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#18 Consumer Suggestion

I don't think so Martin

AUTHOR: Kelly - (U.S.A.)

You need to take another look at how the law defines slander, "the defensive to slander is the truth" and if Mr. Seymour is telling the truth then there really isn't anything you can do about it. Sorry to disappoint you but it is what it is.
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#19 UPDATE Employee

MAY BE SUED

AUTHOR: Customer Care Supervisor - (U.S.A.)

THIS IS OUR FINAL REBUTTAL TO YOU. PLEASE REFRAIN FROM SLANDERING CAL SPAS AND/OR HARRASSING THE OTHER CONSUMERS AND NOT ALLOWING US TO ASSIST THEM. YOUR INTERFERENCE AND HARRASSING COMMENTS HAVE BEEN NOTED AND IF WE NOTE FURTHER ACTION ON YOUR PART, LEGAL ACTION WILL BE TAKEN. WE APOLOGIZE WE COULD NOT SATIFY YOU WITHIN REASON AND WISH YOU THE BEST.
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#20 UPDATE Employee

MAY BE SUED

AUTHOR: Customer Care Supervisor - (U.S.A.)

THIS IS OUR FINAL REBUTTAL TO YOU. PLEASE REFRAIN FROM SLANDERING CAL SPAS AND/OR HARRASSING THE OTHER CONSUMERS AND NOT ALLOWING US TO ASSIST THEM. YOUR INTERFERENCE AND HARRASSING COMMENTS HAVE BEEN NOTED AND IF WE NOTE FURTHER ACTION ON YOUR PART, LEGAL ACTION WILL BE TAKEN. WE APOLOGIZE WE COULD NOT SATIFY YOU WITHIN REASON AND WISH YOU THE BEST.
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#21 UPDATE Employee

MAY BE SUED

AUTHOR: Customer Care Supervisor - (U.S.A.)

THIS IS OUR FINAL REBUTTAL TO YOU. PLEASE REFRAIN FROM SLANDERING CAL SPAS AND/OR HARRASSING THE OTHER CONSUMERS AND NOT ALLOWING US TO ASSIST THEM. YOUR INTERFERENCE AND HARRASSING COMMENTS HAVE BEEN NOTED AND IF WE NOTE FURTHER ACTION ON YOUR PART, LEGAL ACTION WILL BE TAKEN. WE APOLOGIZE WE COULD NOT SATIFY YOU WITHIN REASON AND WISH YOU THE BEST.
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#22 Consumer Comment

WHAT A BUNCH OF CRAP!

AUTHOR: J - (U.S.A.)

IT'S TOO BAD YOU DON'T HANDLE YOUR JOB AS WELL AS YOU DISH OUT CRAP!
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#23 UPDATE Employee

Cal Spas monitors comments & suggestions

AUTHOR: Martin - (U.S.A.)

To whom it may concern:



At this time,this website is being checked on a daily basis because it is important for our consumers to know that we do respond and we do care. I know many of you feel you were mistreated or did not get the satisfaction you deserve. We know that every situation is unique and want to make our consumers happy.



We are aware that consumers that are upset or feel that they are not satisfied are going to vent their frustrations on websites like these. Please keep in mind, that Cal Spas will reconsider every case and do what we can within reason to make you a satisfied customer.



Although we cannot take away what has happened in the past, Cal Spas strive for a better future relationship with all consumers involved.



-Customer Care Supervisor
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#24 UPDATE EX-employee responds

How typical

AUTHOR: Never Mind - (U.S.A.)

It's as usual at Cal Spas, the blind leading the blind. Part of their problem is their high turn over rate. They have one employee working on an issue and then for whatever reason the employee quits or gets fired and then they have to train someone new all over again.



It would be interesting to know how many people actually walk off the job and how many give notice?



We all used to feel sorry for the revolving door of secretarys in the executive office and we had to laugh, they had so many that I guess they decided it was too much work to change their email addresses and just gave them all the same assistant@calspas.com or something like that.
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#25 Author of original report

I HAVE RECORDSW HERE YOU DID NOT RETURN MOST CALLS

AUTHOR: J - (U.S.A.)

YOU GIVE ME ONE GOOD REASON WHY I SHOULD BE HAPPY WITH YOUR RESPONCE.



I HAD BEEN TRYING TO GET SOMETHING DONE ON THIS FOR ALMOST 5 YEARS AND ALL TOUR COMPANY DID WAS BRUSH US OFF.



YOU AND YOUR COMPANY ARE DISHONEST RIP OFF ARTISTS THAT ARE FULL OF HOT AIR! INSTEAD OF OFFERING SOME CHEAP complimentary chemical kit..... WHY NOT HANDLE THE PROBLEM. YOU THINK YOU CAN MAKE THIS GOOD BY OFFERING THIS AS A REPLACEMENT FOR GOOD CUSTOMER CARE? WHERE THER IS A I WOULD BE AFRAID IT WOULD RUIN THE REST OF THE TUB...



BOTTOM LINE, YOU JUST WANT TO SHUT PEOPLE UP....I PLAN TO STAY ON HERE TILL I GET MY MONEY'S WORTH.... AND THEN SOME!
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#26 Consumer Suggestion

Never mind Martin....

AUTHOR: Lisa - (U.S.A.)

I had your worthless spa junked, something I should have done a long time ago and this time was a little wiser about my purchase and bought one from a company who isn't so widely advertised on ripoffreport.com nor has such a negative feedback rating on better business bureau.



I do have one question for you; you seem to immediately post answers on this website when a consumer has a comment. Are you so confident that the general public is so dis-satisfied with Cal Spas that you monitor this website daily?
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#27 UPDATE Employee

CAL SPAS DOES RETURN CALLS & THE CEO DOES CARE

AUTHOR: Martin - (U.S.A.)

For Lisa:



I am unaware of any issues you may have as you have not addressed or reported to me. Out CEO has asked for you to contact me so we can work out a resolution for you. Please give me a call at your convenience. My number is 800-225-7727 ext 753 and ask for me if I do not pick up. Thanks.



For "J. Seymour", " Freedom of Speech", J. Taylor:



I have returned all messages that you left but you were not satisfied with my response. You have decided to go above my head and speak to the Manager of Customer Care. She was working with you and very responsive and attempted to satisfy you within reason. We understand that you still disagree with our efforts but as stated before, the cover is not our product. We thank you for your efforts and want to ensure you that your suggestions have been heard and our Sales Team will talk with our dealer network and ensure they inform their customers about the cover options that most fits the consumers needs.



Thanks again for your time and as mentioned in the other report you filed, our rebuttal remains the same and we will send you a complimentary chemical kit for your spa and vinyl treatment for your spa cover.



- Customer Care Supervisor
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#28 Author of original report

re lisa

AUTHOR: J - (U.S.A.)

lisa, his extension is 500
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#29 Consumer Suggestion

I understand Martin

AUTHOR: Lisa - (U.S.A.)

I understand Martin that the CEO is busy and has other duties BUT, why not just provide his direct line and if someone gets his voicemail they can simply leave him a message and if he cares about his customers the way you say he does, he'll get back to them. It's just a phone number after all, it shouldn't be this difficult to ascertain.
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#30 Author of original report

bla bla bla

AUTHOR: J - (U.S.A.)

noice how this guy almost has a form letter he uses on here to dispute complaints? Look at all his past rebutles.... THEY ARE LAL THE SAME.
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#31 UPDATE Employee

My Rebuttal to Lisa of City of Industry

AUTHOR: Martin - (U.S.A.)

Our CEO, Casey Loyd, is proud to stand behind our products, our dealer network, and assist our .Any letters that may be sent to him are promptly and professionally addressed . As a valued team member of the Cal Spas Customer Care department, we know our CEO is there is assist us with any issues that are beyond our control. Customer Care works diligently with the CEO and all management to provide Customer Satisfaction. Our Customer Care department can be reached at 800-225-7727 and press option # 1 for a Customer Care representative.



The CEO of any major company or corporation has many duties where they are not always available to take phone calls due to business meetings, product development and regional business trips. Therefore, they have a hired staff to provide Customer Service for all questions or concerns. In order for the CEO to ensure his customers get an answer or call back, it is suggested that consumers follow the chain of command and talk with Customer Care.If Customer Care cannot resolve your issues, management and the higher executives such as the CEO will become involved to ensure customer satisfaction.



Thanks again.

- Customer Care Supervisor
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#32 Author of original report

YOU SHOULD NOT HAVE TO WRITE A LETTER.

AUTHOR: J - (U.S.A.)

YOU SHOULD NOT HAVE TO WRITE A LETTER. DEALING WITH CUSTOMERS IS YOUR JOB! IT IS ALSO THE JOB OF THE CEO TO DEAL WITH WHAT YOU WON'T OR CAN'T HANDLE. LOOKS TO ME LIKE THERE ARE A LOT OF THGINGS YOU CAN'T HNDLE. LETS FACE IT, YOU DIDN'T DO YOUR JOB AND NOW YOU WANT TO LOOK GOOD ON THIS SITE.....TOO LATE!
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#33 Author of original report

MARTIN DOES NOT RETURN CALLS!!!!!!

AUTHOR: J - (U.S.A.)

I TOO WAS ONE OF THOSE PEOPLE THAT WAS REFERED TO MARTIN. I LEFT COUNTLESS MESSAGES ON HIS VOICE MAIL AND WITH OTHER CS REPS. NEVER RECEIVED A CALL BACK. NOW YOU CAN JUST FORGET IT. YOU BLEW IT! NOW YOU ARE PERMANENTLY ON THE RIP-OFF LIST. YOU SHOULD HAVE TAKEN THE COMPLAINTS SERIOUSLY. IT DOES NOT MATTER WHAT YOU SAY ON HERE. WHO DO YOU THINK THE PEOPLE WHO READ THIS SITE WILL BELIEVE. 15 PLUS COMPLAINTS TELL THE TRUTH!
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#34 Consumer Comment

My comments to Martin

AUTHOR: Lisa - (U.S.A.)

Surely the President of the Company has a direct line and not merely an 800 number that is probably used for a switchboard, if this is the case, and he would be so willing to speak to consumers as you have suggested why not provide his direct line? It would speak volumes about the integrity of Cal Spas if you did and it would make your consumers very pleased.
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#35 UPDATE Employee

Cal Spas does not rip off nor avoid calls

AUTHOR: Martin - (U.S.A.)

We strive to provide each of our customers with the utmost in customer care and professionalism and are eager to address any issue or concern that you feel has not been appropriately addressed.



The complaint reported below does not mention how this consumer feels they have been "ripped off" and there is no contact information. Our number and the CEO's name are available on our website. If you are not satisfied with your experience with any of your Customer Care representatives, then you may choose to write a letter and your issues will be addressed.



Please allow us the opportunity to rectify your concerns and provide us in detail, how we can satisfy your needs. Customer Satisfaction is our focus.



We look forward to assisting you.



-Customer Care Supervisor
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