TUESDAY, MAY 8, 2012 went into Camping World and spoke to Gene at the service desk. I told him I needed a rear air conditioning unit on my motor coach. I stated that I wanted a 15,000 BTU unit with NO heat pump plus a thermostat. I gave him the numbers that came DIRECTLY off my old unit. He stated that they could not come off the unit because one was a thermostat number. Of course I had to explain that I wrote the numbers down while a repairman called them out to me. He still insisted that they were the wrong numbers. I told him that we are arguing for nothing because I still needed a unit.
Well, he made a few calls and then asked me for the numbers he had earlier refuted. He gave them to the person he was talking to on the phone. Finally, he stated that because my two units worked in conjunction, I would have to go back in with the same unit and thermostat (13,500 BTU with heat pump). I asked if he was sure that this was the only way and he said yes. So, I told him to go ahead with that one. He said that was good because they had that one in stock with the thermostat. The price would be $749 for the unit and less than $100 for the thermostat, $1060 total installed without tax. I told him to do that and we set a date and time for the work.
TUESDAY, MAY 15, 2012 We arrived at 1:00 PM for a 1:30 appointment. We asked Gene if there was a place we could walk and eat lunch and he said about a quarter mile up the road. My wife and I walked to a near by restaurant for lunch (no offer to drive us). It was actually about a mile.
After we got back, we waited and waited and waited. Finally, about 4:00 PM Gene happily informed
us that they ordered the wrong unit (remember, he had stated that they had it in stock). He stated that a 15,000 BTU wouldnt work on my coach. I informed him, that we had already gone through this and that HE stated it would not work. He remembered then! Oh, but then he went on to tell me that the
CORRECT unit would be $1150 and the thermostat was $127. I asked why the difference and he gave me a song and dance about how they had to order it and that would cost more.
I told him to just put my old unit back on to cover the hole and would come back later after he got the other unit. He said my old unit would not fit back on because of some gasket problem. He asked, if I would mind if we just left the WRONG new unit on until the other one comes in. I agreed as long as the front unit was still working. Evidently he either did not want to or just did not check with his tech because when we got back to our park, the front unit did not work either. I figured it was not completing the circuit with the rear unit being unwired. I called them upset and they said the manager would call me. He did, while I was out. He left a message with no call back number, but stated he would call back. As of 9:24, Thursday, May 17, 2012, he has not called back, nor has anyone else from camping world!
Now, we are stuck with no air conditioning for at least five days and it is HOT in Texas! I had to go buy $75 worth of fans and my rig costs seventy cents a mile to operate. It is about 40 miles, there and back, to Camping World.
So, in my opinion, I was lied to, put off, price jacked and forced to pay a lot of, what should have been, unnecessary expense! At this point, I would not reccommend Caping World for anything.