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Report: #1039713

Complaint Review: CARAVAN CREDIT - Houston Texas

  • Submitted:
  • Updated:
  • Reported By: Brandie — Cypress Texas
  • Author Not Confirmed What's this?
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  • CARAVAN CREDIT 10603 Grant Rd. #205 Houston, TX 77070 Houston, Texas United States of America

CARAVAN CREDIT SCAM! Credit Repair Company Damages Credit rather than Repairs it! Houston, Texas

*REBUTTAL Individual responds: Nothing But Gratitude

*Author of original report: Update Time frame

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This company promised and swore that they could repair our credit. We have one negative thing on our credit report that was making it difficult to buy a home. They said, no problem. We get charge offs removed all the time. For $250 sign up and $99/month, we guarantee that we will remove it and if we do not, you receive a full refund.

Nine months went by. During that time, we received horrible customer service, as well as a lack of profession and education by the company. They have no idea what they are doing. Every time we thought about cancelling, they assured us that these things take time. They begged for us to be patient and that they could remove the charge off.

Finally, after a year, we cancelled our service. They sent us to collections for the last month and for the disputed amount we won from our credit card company. Now we have the charge off and them on our credit report. There is tons more we could write on this ripoff report to encourage and help those seeking for credit repair to stay away from this company. But for the sake of space and time, we beg you to be patient and let those things on your report settle themselves with time. You will regret it if you sign on with Caravan Credit.

This report was posted on Ripoff Report on 04/01/2013 10:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/caravan-credit/houston-texas-77070/caravan-credit-scam-credit-repair-company-damages-credit-rather-than-repairs-it-houston-1039713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 REBUTTAL Individual responds

Nothing But Gratitude

AUTHOR: Happy Client - ()

POSTED: Tuesday, October 08, 2013

I was a client of Caravan Credit and I have to say that they absoloutly changed my life. I was sceptical going in to the program but thought I would give it a shot. I am sooo glad I did. The credit councilors are amazing. They new the ends and outs of all the laws and everything else there is to know about credit. They helped me establish new credit and got some negative items that were incorrect off my reports for good. They even helped me buy my first home by referring me to a great mortgage broker that they work with. Even after I was done with the program I still checked in with my councilor and sent her updated credit reports to make sure everything still looked good and if for any reason something negative started reporting again (which one account I had did) she went in and reworked it and got it deleted. I am extremely happy with Caravan Credit and would refer anyone that I know to them.

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#1 Author of original report

Update Time frame

AUTHOR: Brandie - ()

POSTED: Sunday, June 23, 2013

Just posting an update on the time frame: It was almost a year (approx 9 months) when we had a conference with the Executive Vice President and he finally told us that he would instruct his staff not to charge us further. Caravan then sent our account to collections for services and late fees after he said that he would instruct his staff not to charge us further. In addition, Caravan didn't 'swear' under oath, but gave us a verbal promise that they could remove the 'charge off'.

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