• Report: #779110

Complaint Review: CARCHEX

  • Submitted: Tue, September 20, 2011
  • Updated: Tue, October 18, 2011

  • Reported By: car guy — JACKSONVILLE Florida USA
CARCHEX
POBOX 335 DUPLIN, Ohio United States of America

CARCHEX DECEPTIVE MARKETING/ MISREPRESENT INSURANCE DUPLIN, Ohio

*REBUTTAL Owner of company: Bogus Complaint

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Do not buy this insurance, they prey on the elderly by lying about thier coverage, and then when you need them they deny claims, regardless if its valid or not! This company is obviously out thier to prey on the american people by using scare tactics to get you to by thier worthless coverage! Run , do not walk away from these evil people!

This report was posted on Ripoff Report on 09/20/2011 03:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/CARCHEX/DUPLIN-Ohio-43017/CARCHEX-DECEPTIVE-MARKETING-MISREPRESENT-INSURANCE-DUPLIN-Ohio-779110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Bogus Complaint

AUTHOR: Jason - (U.S.A.)

My name is Jason Goldsmith and I am the Co-Founder and CEO of CARCHEX. Its very disappointing to see a negative experience reported about CARCHEX on this site. Our brand promise is Customer Experience Above All If this claim were true and accurate then we did not deliver on that promise.

However this complaint appears to be bogus. My guess is this is a competitor trying to cause harm to CARCHEX. I am making this assumption because the person complaining says nothing to substantiate their claim and I am hearing about this complaint for the first time on this website when my direct contact information is made easily accessible to each of our customers and potential customers for the exact purpose of being able to speak directly to me in order to help resolve any open issue or provide suggestions on how we can improve our customer experience. If you have an issue or complaint you or any of our customers can reach out to me directly at CEO@CARCHEX.COM or by phone at 1-877-CARCHEX Ext. 1449. I will respond to each issue in a timely manner.

The real facts are that CARCHEX has been in automotive consumer protection business for over a decade, we have fewer complaints than any other company in the industry and assist hundreds of thousands of consumers each year who are
shopping for a vehicle service contract. Now I realize I cant make every customer or potential customer happy but we do want to try and we do address every issue or complaint that may come our way and take each issue very seriously. If we are in the wrong we will make it right. If you question that please contact me directly. I appreciate forums like this one because they help me make CARCHEX a better company but unfortunately they also allow anyone to post anything they want without validation. If this is in fact a real complaint please contact me or post your contract number so I can help.

Sadly most people dont take the time to post online about the positive experiences they have with a company but fortunately for us many of our customers have. If are curious about real testimonials checkout  http://www.carchex.com/about-us/warranty-testimonials where actual customers have thoughtfully taken the time to send us videos about their excellent experience with CARCHEX and theyre certainly not the only ones who think CARCHEX lives up to its brand promise. As of today we have over 31,000 fans on Facebook. Thats more fans then all of our competition combined.

Lastly as you educate yourself about vehicle service contracts you may want to check out our site dedicated to exposing the real scams to look out for in this industry at http://www.carchexscamalerts.com.

Im sure some people will continue to use this forum to anonymously bash CARCHEX but I hope that most people who read this will contact me directly to actually receive a fair resolution to an issue they may have had and engage in a dialogue.

Thank you for reading my post and again please contact me with any questions, comments or issues a CEO@CARCHEX.COM or 1-877-CARCHEX Ext. 1449.
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