I Financed a vehicle with " Carmax Auto Finance " back in 2005. Other than a few Irritations, I didn't have many problems UNTIL The Beginning of 2009!!
I made my auto loan payment with a check over the phone in January. approximately 30 days later, I received a call from Carmax auto finance stating my Payment is over a month late. The credit bureau has been Notified of my 30+ day delinquency . and if I Don't pay within 15 days, My Vehicle will be placed on the repo list. I was actually About to call in the February payment that day anyway. but Man I Was worried. I Thought " What could have happened" I Checked my Bank account over the Phone. SURE ENOUGH The Check I Gave them was Cashed for the Exact amount. It Went through. I Had been On the Phone over and over with Carmax that day. They were treating me like I'm Guilty of trying to Rip THEM OFF. I even Gave them the Confirmation number they gave me when I made the payment, and they said " Our Confirmation Numbers are always 5 digits not 6." Or something to that extent . But I Wrote the EXACT number down when they gave it to me, after I made the payment. Then they said I could Make The Payment I had PLANNED To make THAT day (February payment), But It would be credited to the Jan. Payment and a Late fee accessed to the Feb. payment.
As anyone would Guess I Had STEAM COMING OUT OF MY EARS!!!!...So This was a Friday Evening. I Canceled ALL My Plans. Went to My bank. The Manager actually Helped take care of everything. He showed me a copy of the EXACT check in question. WITH The CARMAX Debit Information Showing that they DID Deposit the check..It Cleared and Basically Carmax " Had My Money!!" and actually the very next day after I made the Payment.
SO, I Asked the Bank manager if he would Kindly Fax that Paper with all the transfer Info on it to CARMAX in Kennesaw Georgia. HOURS LATER....I Still haven't heard from CARMAX. I Called them. and IT SEEMS, Whoever the Person was, that Handled my payment over the phone that day, SENT THE PAYMENT TO SOMEONE ELSE'S ACCOUNT!!!!!
HOW? HOW? HOW?
Whenever you call Carmax, you always Go Through the Automated section. Input your Acct. # before even speaking to an actual person. THEN THEY ask for your acct.# again. Plus your SS#, your home Address Home & Work Phone number Etc. THEY Bring up YOUR ACCOUNT on their Screen. THEN If you make a payment its Done Right at that point. So For this to happen not just one time...BUT TWICE!!!!!! is Simply Unacceptable. I Will NEVER Use Carmax auto finance AGAIN..REGARDLESS of how low their Interest rates are.
After I Got this Mess Straightened out, I didn't get so much as an apology. From ANYONE at the company . and It Took almost a FULL MONTH to get the 30+ Late payment Mark removed from my credit report.
the Only Good thing about that Company is, the Phone reps ARE Usually very Polite. But I'd Rather have someone scream and say they hate me as long as they DON'T MESS WITH MY MONEY!!!!! LOL
Take care everyone.Watch Carmax.
Glen burnie, Maryland