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  • Report: #991766

Complaint Review: CARMAX

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  • Submitted: Sat, January 05, 2013
  • Updated: Sun, January 06, 2013

  • Reported By: sweetcakes721 — Hartford Connecticut U.S.A.
CARMAX
89 Weston Street Hartford, Connecticut United States of America

CARMAX Scammers, unprofessional, LIERS.... Will NEVER deal with Carmax Again.....Save yourselves the TROUBLE! Hartford, Connecticut

*Consumer Comment: Exactly Who Are You?

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Worst experience EVER... First all We go to Carmax in the market for a new vehicle, first they give us a hard time because of the paperwork, then after that gets settled and done with, we move on to the next step which is PAYMENT... I gave them a 30% down payment to a 2010 Chrysler Town & Country that was NEVER ready to be sold... We took it for a quick test drive before proceeding with the whole process, but when they brought the vehicle out and we inspected well before we took it out the lot the sales rep insisted that we take it so we can inspect it anyways, and he seemed very frustrated as he didnt want to deal with us anymore now that he had made a sell....that was a Saturday we took it and the following Monday we had to return it back for repairs that they NEVER repaired, they straight up lied to us and vehicle was in the same condition after picking it back u on Friday.

We dropped it back off after christmas as they were closed or those two days, and I ask for a refund and they dont want to give me the money I put down, they still have my vehicle and had it for over 2 weeks. Everyone you speak to there is crooked, doesn't even know what they're talking about it, and they are so unprofessional. Very disappointed, the give you the run a round, if they did the job the first time we wouldn't have to be dealing with this, but they bought time after we were told that that 5 days refund policy stops while car was under repair. The car needed the balance, oil change, filter changed, they had left it without transmission fluid, very dumb.... They left globs of touch up paint on the hood, the windshield whistles and till this day they can't figure it out, whoever is in the market for a vehicle, recommend to stay away from these crooks, you'll save a bit of money but you'll get very horrible service. SAVE YOUR MONEY AND GO SOMEWHERE, where they'll paper actuate your BUSINESS.

This report was posted on Ripoff Report on 01/05/2013 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/CARMAX/Hartford-Connecticut-06120/CARMAX-Scammers-unprofessional-LIERS-Will-NEVER-deal-with-Carmax-AgainSave-you-991766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Exactly Who Are You?

AUTHOR: Jim - (USA)

Lets look at the timeline YOU provided...you said they gave you a hard time with the paperwork.  Then after that was settled you gave them the money and all thru your posting you detailed how you were treated like garbage by the salesman.  Back to the paperwork.  That's the FIRST step in the purchase, right?  Quite frankly, I don't give a damn how hard of a day the salesman had, how quickly he wants to leave or how much paperwork he/she has to do can't understand the customer or whatever difficulty he/she has, either he/she treats the customer like GOLD or he/she can go stick their head in the toilet then go home and NOT come back!  You were the potential customer at that point.  You need to be treated special because without people like you, that salesman has no job!  On the other hand, you have a responsibility too!  Its a responsibility to yourself to NOT be treated like garbage!  You're the customer...that's who you are!  If you are NOT being treated properly, with the utmost of respect, then you get up and you WALK OUT.  If you would have done that, then none of the other aspects would have come to light to upset you.  Next time, exercize your right to be treated properly.  I would also express your concerns with management at that location.  You are SPECIAL...you are SOMEBODY...you are the CUSTOMER or should I say CU$TOMER and without you, they don't have jobs. 
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