CARMAX Ripoff on trade in 7771 Highway #64, Memphis, TN 38133 Richmond Virginia

Whats Kelley got to do with this? Mark from Sterling...hmmm doesn't Carmax have an outlet there?

This is a very old post and alot of details are missing into this original post. Like year of car, type of vehicle?, when purchased, purchased new? Condition of car? And what "book value" is she referring to. I do admit that the disparity is huge but if she's dumping a Range Rover or an SUV there will be a huge drop.

But reply to Kelley statement...Carmax usues KBB to its advantage when appropriate to compare to the savings people receive as compared to KBB's value or if they are "out of book" they dont make that comparison (e.g. for a highly desirable or unique car).

Not sure why the "free" appraisal was raised has no bearing on this discussion at all. Like someone said if the value wasnt where they wanted it to be "vote with your feet". Its only a rip-off if you act on the deal.

How on earth could you hold compare an offer from one corporation to an offer from another corporation(who doesn't even purchase cars) on a legal basis? Kelley Blue Book is a private company who does not operate any car dealerships. Their numbers are a calculated by algorithms. Why don't you contact the Trade Commission and ask them to publish a list of used car values. On the day that happens, then you can go ahead and try to accuse someone of "ripping you off" by providing a FREE appraisal service.

If you have sold cars in a dealership you should know that a dealer - at the least - will pay the same price (or less if he can get away with it) that he can purchase the same car for at auction. There are exceptions of course - i.e. a 5 year old car with 12,000 miles on it, a fantastically scarce truck, etc. People rely on the "Blue Book" or some other price guide and are extremely mad when the dealer offers thousands less. You and the other readers who got stiffed on a car deal have one basic option - WALK. Sell your car privately if you feel that it is worth $10,000 more than the trade in value, but regardless of price guides and personal hopes and prayers, a commodity is worth exactly what someone will pay for it. If you don't like the deal don't blame the dealer -just walk away.

The salesman won't likely see any extra money.

It just sounds like CarMax is a little better at making extra money on a trade-in than are other dealers.....