CARS PROTECTION PLUS CAR WARRANTY SCAM Myersville, Pennsylvania

I am the author of the original report against Cars. There is no question in my mind that Cars will continue to engage in this same conduct. It is simply a matter of money. They get the money for this so-called coverage and make it both expensive and impossible for a covered person to benefit from the so-called coverage. The contract itself is a SCAM and written in such a way to allow CARS to get rich legally. People simply do not read this lengthly and confusing contact. It is apparent the owners of Cars are not ashamed of what they do. They continue to do it. You are correct when you state that the contract is in violation of the Moss decision. The requirement that you pay for diagnosis violates the decision. The good news is the Moss decision allows for attorneys fees which should get them sued more often. Good luck to you. It is my hope people will read these complaints (do their research) before purchasing this useless insurance coverage.

I have a 3 year Value Plus Limited Warranty plan with CARS Protection Plus. I bought the truck January 2012 and filed my first claim on the truck on in January 2013. Truck was taken into shop and I was told it has a blown head gasket. Looked at my warranty for covered components and head gasket is covered. After a tear down at my expense cause CARS makes you have a complete tear down of engine, no matter what. CARS claims they will not pay for the repair cause they need to know the components that failed. I even hired a attorney and he sent Cars a letter to let them know we will be bring a lawsuit if they dont pay and they are still stuck on "we can prove the components that failed." It is now the end of March and I just got my truck back and it was in the shop since January!!! C.A.R.S. had utilized this pattern of conduct as a mechanism to avoid honoring the insurance, as such fees are cost prohibitive, and that forcing customers to pay the fees will compel them to seek other means of repairing the cars. By requiring that these tests be performed, Defendant is essentially forcing its customers to pay for these diagnostic fees to confirm both what is wrong with the car (many mechanics may be capable of determining without a diagnostic test) and why the vehicle is broken.Even though a car warranty required the buyer to pay for diagnosis of vehicle, it violated the Magnuson-Moss Warranty Act for a warrantor to require the buyer to pay for determining the cause of the vehicle's need for repair.

Here is some of my story above but i highly recommend that you do NOT do business with this company. They dont stand behind there covered parts. You will go thru hell dealing with them. The owner of this company should be very ashamed of himself by taking innocents peoples money. The warranty is suppose to offer piece if mind but its only a big headache. This company will screw you over and doesnt care. I hope that this company will be closed one day. Be sure to do your research about cars, you will see many bad reports and lawsuits. If you are a customer of theirs do your research as well. Make sure you are in the right on covered parts and look up different laws, ect and see legal advise if you need too. Best wishes to all of you that are going threw problems with this company. If you are not a customer of CARS please stay away!!!! 

I am also a cars protection plus client, And I can tell you that they will used junk yard parts to fix your car and also make you wait a week to have your car fixed and will NOT pay for a rental car for the entire period,  they will only pay for the repair time listed in the manual named in their contract. Also they will not pay the repair shop for all work done. They claim it is not necessary for the

item broken. They also make you and the repair shop wait while they resource the part as cheap as possible and than have it shipped to the repair shop by UPS ground. I have had two other warranty companies in the past and they were great, I received this warranty through the dealership I purchased my vehicle from. This car protect plus warranty is worthless, 

It is apparent you are associated with CARS or are the counsel for CARS. Your BBB status is good for now but I do not honestly look for that to continue with the business practices of CARS. My claim was outright denied and outright denied by management. I called and called and called and every person I spoke with told me that my claim was denied and that "we deal with hundreds" of these claims everyday. Your Claim is denied!  Funny how my lawyer wrote one letter and CARS position changed! All the sudden "we have an offer for you!"  I did accept the offer which paid my claim after it was denied over and over! My suggestion to anyone who has a denied claim - Get yourself a lawyer! Mention to your lawyer that the Magneisum-Moss Act will pay the attorney fees. If you read the terms of the contract as CARS wants it read they would NEVER pay any claim. Don't fall for their scam -get yourself a lawyer!

It is apparent you are associated with CARS or are the counsel for CARS. Your BBB status is good for now but I do not honestly look for that to continue with the business practices of CARS. My claim was outright denied and outright denied by management. I called and called and called and every person I spoke with told me that my claim was denied and that "we deal with hundreds" of these claims everyday. Your Claim is denied!  Funny how my lawyer wrote one letter and CARS position changed! All the sudden "we have an offer for you!"  I did accept the offer which paid my claim after it was denied over and over! My suggestion to anyone who has a denied claim - Get yourself a lawyer! Mention to your lawyer that the Magneisum-Moss Act will pay the attorney fees. If you read the terms of the contract as CARS wants it read they would NEVER pay any claim. Don't fall for their scam -get yourself a lawyer!

I do not agree with the accusations made by the writer. CARS currently maintains an A+ rating with the BBB of Western Pennsylvania. We honor every contract that we accept for coverage. Sometimes, consumers do not read the warranty before they buy it from the car dealer and are not aware that the warranty is a limited warranty and not a "bumper to bumper" warranty as it was falsely represented to them by the car dealer.

The procedures set forth in the warranty are clear and unambiguous. If a consumer follows the procedures set forth in their warranty, there should be no issue with them understanding their rights and obligations. When we receive a complaint, we investigate it and try to resolve any dispute with the consumer.