• Report: #856493

Complaint Review: CASEY

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  • Submitted: Tue, March 20, 2012
  • Updated: Wed, February 06, 2013

  • Reported By: Kev — Marietta Georgia U.S.A.
CASEY
2818 Georgia 92 Acworth, GA 30102 Acworth, Georgia United States of America

CASEYS PAINTING of 2818 Georgia 92 Acworth, GA 30102 Joe Casey CASEYS PAINTING of Acworth GA AVOID the Folks Acworth, Georgia

*Author of original report: Not True

*Author of original report: Not True

*REBUTTAL Owner of company: credit card simple mistake

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CASEYS PAINTING of 2818 Georgia 92  Acworth, GA 30102 can not be trusted to do complete the task at hand.  Joe Casey (the owner) and his counter part Todd fail to follow through for the customer. I was charged $1,325 twice which put a pending hold on my account for 6 days.
 
Joe Caseys told me, Do not expect me to snap my fingers to fix the issue at hand, we did not swipe your card twice.  They had the same issue last week too according to Joe Casey.  Joe Casey wanted to give me a check for the problem.  A check for the outage would not have solved the hold on my account. It would have put the burden on me to solve the issue.  One Joe could put a stop payment on the check or then state I did not pay them and then file a lien against me and my property.  
 
This is the kicker; Joe Casey tells me he is an honest man, what a joke.  This company idea of solving a problem is to avoid the issue then deny, deny and deny that we have a problem.  Honesty and integrity go hand and hand which he does not have.
 
I left six messages with these guys and no calls were returned.  Not until I told them I was in the process of filing a police report for identity theft did they speak with me.
 
The internal financial control of the company does not exist.  After they take your credit card information who knows what they do with it.  I do, they charge your account twice.
 
 I had to filed report with the Better Business Bureau, FTC, Georgia Department of Consumer Affairs Office and the police just in case my identity was compromised by these idiots.
 
The first three letters of this word warranty spells WAR which they promise in there ads and web page.  WAR is what you get if you have a problem with these folks.
 
 
 If you get a flyer in the mailbox or see these painter on your street all I can say is avoid these folks at all cost. Joe Casey and his crew care less about helping the customer solve there problem caused by them.  
 
 

This report was posted on Ripoff Report on 03/20/2012 05:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/CASEY/Acworth-Georgia-301202/CASEYS-PAINTING-of-2818-Georgia-92-Acworth-GA-30102-Joe-Casey-CASEYS-PAINTING-of-Acwort-856493. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Not True

AUTHOR: Anonymous - (U.S.A.)

The fact it took over a year to respond is indicative of how Mr. Casey runs his business.  He refused to accept responsible for his company actions, called me yelling at me telling me I was wrong  and refused to listen to me. 

Does not matter how good your work may be, but how you treat the customer counts from start to finish. 

Joe be a man own up to your mistake, learn how to apologize without yelling and screaming at the customer, By all means do not always blame or belittle the customer for your errors.  Your actions alone is why I posted these facts so other folks in the area make a better choice than I did when I hired your company.

 I to am finding out in life, their are  companies like  Casey's Painting  in life no matter how hard you try to work with them to solve a problem, they do not listen or take ownership for their actions or words. 
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#2 Author of original report

Not True

AUTHOR: Anonymous - (U.S.A.)

The fact it took over a year to respond is indicative of how Mr. Casey runs his business.  He refused to accept responsible for his company actions, called me yelling at me telling me I was wrong refused to listen to m.  Does not matter how good your work may be, but how you treat the customer counts from start to finish. 

Joe be a man own up to your mistake, learn how to apologize without yelling and screaming at the customer and by all means do not always blame or belittle the customer for your errors.  Your actions alone is why I posted the facts so other folks in the area make a better choice than I did by hiring your company.
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#3 REBUTTAL Owner of company

credit card simple mistake

AUTHOR: Joey casey - (United States of America)

  Hello, I am the owner of caseys painting and just found out this guy wrote us up on ripoff report, gov. com, and several other places on line because our credit card machine had a glitch in it and we told the guy we would have to get with the bank and see whats going on and get back with him, but he was demanding and wanted right away and i told him that i would bring him a check if this was so but he was not having it , he was already mad no matter what i told him or tried to do he went on line and posted it, but one thing i can say is that he sure was happy with the paint Job and did not have nothing to say about that, Also anyone that reads this I just want to let know from the owner of Caseys Painting that I never ever try to Rip any one OFF and try to give a fair price and due the best job i can, I have eighteen years worth of customers or thousands of refrences and if there is ever a problem i always try to repair or fix it and if i dont, i tell my customers to stop by my office and see me.  IM finding out in life, their our some people in life no matter how hard you try, they can not be pleased. thanks owner of caseys painting
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