d**k in Atlanta described what procedures this company follows to a tee.
Well our experience with these FRAUDULENT individuals began when my wife went on a web site in search of information about government small business loans/grants. My wife understood that we would have to pay $1.98 for shipping of the information cd.
After completing the required information for the cd she received a call from these CROOKS telling my wife that she was entitled to a credit card and an instance savings coupon of $300.00 that she could use to save money along with magazine subscriptions and the Car Club that would save us hundreds of dollars in repairs and such.
It was explained to my wife, that there was a 4 day "Mailing Grace Period" and 7 days after she received the information packet to evaluate the program and cancel her membership at that time. To begin with we NEVER received ANYTHING from this "Company".
The only way that I realized that we were being charged all this money was when I went to do my online banking and found charges totaling $75.00 broken into 4 different charges. $29.95 for Auto Rewards, $19.95 for Cash Rewards, and 2 charges of $12.50 each.
Needless to say I immediately dialed the 866 number that was listed in my charges description column. Well needless to say the phone was answered by a woman that barely spoke the English language. I tried to inform her that we had not received anything from that company and that my wife and definitely not authorized those charges to my credit card.
Well after being apologized to over and over (for my lack of understanding) I finally lost all composure and promised to call my credit card company and stop payment on the charges, and launch a full investigation into there scam.
After a few choice words and the woman putting me on hold a dozen or more times, she informed me that the conversation of my wife and the sales person was recorded and that she would play it for me. I listened to the recording and listened carefully. In the recording the sales rep did QUICKLY run thru the terms of the cancelation process and stressed to her that she could cancel as soon as she received the package and had time to review it. Also my wife corrected him more than once on the address. Our address includes lot # 7 and they had lot # 4 on their records.
After all of this (56 mins) in the phone and the continuance of "Sir I apologize", and being told that I would not receive a refund, I asked the woman to speak to her supervisor. I was told that no one there could authorize a refund and that I would be told the same thing no matter who I talked to.
I was very persistent in speaking to her supervisor. First, her supervisor was busy with another call, so I offered to hold. Then the story turned to "I am the only person that you can talk to about this situation". I informed her that I was done with the BS and would like to know where the company was located and in what county their business license was registered. Again I was put on hold as I was after every such question. I was told that she could not divulge that information due to security purposes. I not so politely informed her that she was a blatant liar because that should be and is public information. After finally having had enough, I informed her that I would handle it my way and ended the call.
After calling my credit card company and realizing that I would have to cancel my card & have a new one issued I was even more furious and made up my mind that I would not stop until I had results.
I called the number back and got another better English speaking woman on the phone. This time I was even less patient & more determined to get my money back. This woman was quick in giving me a cancelation # for each of the subscriptions. And as d**k put they were all in sequence. I asked this woman the same questions in as far as the corporate office location and about the business license. Again these questions were either avoided or I was told they could not give that information due to security risk.
I informed her that I was a Veteran and a member of the American veterans Association. I asked her did she think that her and her co-parts were willing to tackle such an organization. I also informed her that I was presently logged on to a web site that told all about their bogus company and all the reports of the exact same scam from plenty of other people. I told her that sounded like a good starting point for a civil law suit and that due to the fact that their business involved the mail that could be considered a Federal offense.
After being put on hold again, (for some time this time), I again informed her that we never received anything from her company but was charged $75.00 & that I had had enough of this BS she offered to resend the Packet. I informed her that I did not want anything but my money refunded and my information removed from all of their records.
When she persisted and confirmed the address and said lot # 4, I had her. Their recording showed that my wife had corrected the address twice and they still had it wrong. That proved that we did not receive their crap . Also in the recording "Their Evidence", my wife specifically asked what would be the total charged to her card .The customer rep said $1.98 for shipping. After convincing this woman that I would stop @ nothing to see this Scam brought down, and that what ever money they did end up with from me would cost them 100 fold, I was told that since they messed up the address I would be refunded the $29.95 and $19.95 but not the 2 charges of $12.50.
I became even more persistent and demanding complete restitution. I informed her that along with being a veteran I am disabled and had nothing but time on my hands to follow thru with my promises to put them out of business. Finally I was told that I would receive a full refund to my credit card. I then informed her that I was now taping this conversation, had her repeat and spell her name and employee code, who she worked for, and repeat the fact that I would receive a complete refund of all the money I was charged.
This is obviously a major scam that needs to be stopped. I am willing to go to ANY extent to help this happen. Just imagine how many times they have gotten away with this scam @ $75.00 a person. If you do fall prey to this company, be VERY PERSISTANT and adamant and you can get your money back. DO NOT BACK DOWN FROM SCAMS and SCUM like this.
The Information contained in this report is as precise as I could provide without an actual recording. My personal opinion of the customer reps that I dealt with are just that. My opinion. The facts of the SCAM are precise and proven by all the others that have fallen pray to this same scam. Please take the time to report your experience and lets all try to put scams like this to an end.
Jerry east tennessee
Bluff City, Tennessee