• Report: #835118

Complaint Review: CASHOO, UK

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  • Submitted: Tue, February 07, 2012
  • Updated: Sun, July 08, 2012

  • Reported By: Gilles — Puerto Plata Other Dominican Republic
CASHOO, UK
WalPay Limited,Tower House, Castle St,Isle of Man Internet United States of America

CASHOO, UK PAYMENTASIA Refusing to pay online transaction, already paid by our clients and collect from CASHOO and PAYMENTASIA Internet, Internet

*Consumer Comment: Paymentasia Scam

*Author of original report: positive action from Paymentasia

*Author of original report: From bad to worst!!!

*REBUTTAL Owner of company: REPLY: Lies from paymentasia & Cashoo

*Author of original report: Lies from paymentasia & Cashoo

*REBUTTAL Owner of company: REPLY: CASHOO, UK PAYMENTASIA Refusing to pay online transaction, already paid by our clients and collect from CASHOO and PAYMENTASIA Internet, Internet

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We have been using paymentasia plateform for our online payment since June 2010.  Paymentasia use CASHOO has the merchant name appearing on our clent's credit card statement. 



Late December 2011 we received a notification from PAYMENTASIA stating that they are changing their plateform and will be back online within few days (I have all exchanges e-mail in file).  Sure enough, they did not got back online and further informed us that their bank in the UK refuse to pay them. 



Then paymentasia sent us a press realease from the owner of the company, Kenneth Lai, stating he was traveling to UK to defend us and get us paid.  



After many complaints to them and been asked to be patient and positive they informed us that our dues and regular payments would be back to normal at the beginning of February.



Nothing happened and they do not answer anymore to our message.  Cashoo, from the beginning, remained silent.



They owe us over US$13,000.00.  I am about to invite all our clients who paid us using paymentasia plateform and were charged by CASHOO to file a fraud report and dispute their charges. 

This report was posted on Ripoff Report on 02/07/2012 06:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/CASHOO-UK/internet/CASHOO-UK-PAYMENTASIA-Refusing-to-pay-online-transaction-already-paid-by-our-clients-and-835118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Paymentasia Scam

AUTHOR: SteveHo - (United Kingdom)

Paymentasia is one big shining scam:
1. They will stop the settlements at a certain moment claiming funds were frozen claiming it will soon resume.
2. Commission are one big fraud: They charge extra commissions for currency exchange with fraudulent rates (4%)
3. Technology sucks - Some of the payments will not be reported.

Avoid...
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#2 Author of original report

positive action from Paymentasia

AUTHOR: Gilles - (Dominican Republic)

On March 19th, I received an e-mail from Kenneth (administrator of Paymentasia) stating the following:

Dear Gilles, As dicussed between you and our Hana Po, we have processed settlement of USD5,000 to you by means of our own funds.  As you may know, we are trying our best to settle the funds to you. As such, we trust that you know we are not "scam" and not "fraud".  Please be fair to us and remove the spread in the net. We will try our best to settle the remaining balance to you as soon as possible.

Regards,

Kenneth

Today, March 29th I was able to confirm reception of these funds and I am convinced that Paymentasia team is really trying to solve the problem.  On the other end, I haven't still received any explanation from CASHOO, other then threats writen by them on this page.  CASHOO received all the funds on the transactions made between my clients and my company using Paymentasia platform and further, Cashoo refuse to pay Paymentasia.  Paymentasia is showing responsibility using their own funds and keep working on getting the remain amount due to issue full payment.

I would like to receive explanation from CASHOO on why they acted in a such agressive manner while they are still promoting their service throughout the NET.  I have filled several reports to the UK embassy in the Dominican Republic and what I understand is that Interpol may get involve and investigate such scam.

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#3 Author of original report

From bad to worst!!!

AUTHOR: Gilles - (Dominican Republic)

You guys are incredible!  In first place, nobody has an idea of who is writing these lines.  Is it Cashoo or is it paymentasia?  Of course you are facing merchant threatening.  Imagine the situation dear nobody.  The client came and consumed and further paid us with his credit card.  THEN, Cashoo and or paymentasia refuse to pay.  What choice are you giving me?  I did called some of my clients to dispute their charge for the exact reason I wrote you and they are in the process and more will follow.  Why will you pocket my clients money for a service I did provide?  Now you described exactly what you are when you write: If you know that your customer will steal things from your pocket, will you allow this merchant to walk around in your shop?



Then you write: That is the reason we have to stop this merchants account. 



This is completely false since you shut down the platform without advise, saying you will come back within few days with a new platform which never happened.  Further, regular payment was never sent and nobody answer back to my e-mails requesting explanation.  My business relationship with you was excellent and my business is a legitimate one. 



I like this sentence of yours:  Due to the hostile attitude of the merchant, we are left with no choice but to post public messages which may for sure affect the reputation of the merchant. 



My hostile attitude?  You have seen nothing yet dear nobody and I believe you have more to loose then me.  I am in that business for over 26 years already and I am not affraid of putting my reputation at stake.

Finally you wrote:  Our legal team has initiated review of this case and we anticipate that a writ of summons be issued within the next month.  As the case is now going to court, it will be a contempt of the court if we discuss further here.  If the other side keeps posting messages, we will report to the court for such suspected contempt.



Do not get me wrong young man.  I am not affraid your threat.  I am the one who has been frauded.  PLEASE take the case to court.  Meantime I am taking MY case to the UK and China embassies for a start.  And I will not stop posting here or any other site like this one.  Thanks to these people at RIPOFF, who offer us a way to clear up things and identify fraudulent merchants on the net.
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#4 REBUTTAL Owner of company

REPLY: Lies from paymentasia & Cashoo

AUTHOR: Payment Asia - (Hong Kong)

Thanks for the follow up from Gilles. 

We always have intention to do good business with the merchants but sometimes something may go wrong which we are not controllable.  Such force majeure happens from earthquake to electricity failure.  By now, we are facing a merchant threatening us that it will call all cardholders for chargeback.  Such anticipatory breach is in fact an alarm bell to us as the payment platform.  If you know that your customer will steal things from your pocket, will you allow this merchant to walk around in your shop?  That is the reason we have to stop this merchants account.  Due to the hostile attitude of the merchant, we are left with no choice but to post public messages which may for sure affect the reputation of the merchant. 

Our legal team has initiated review of this case and we anticipate that a writ of summons be issued within the next month.

As the case is now going to court, it will be a contempt of the court if we discuss further here.  If the other side keeps posting messages, we will report to the court for such suspected contempt.
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#5 Author of original report

Lies from paymentasia & Cashoo

AUTHOR: Gilles - (Dominican Republic)

How well presented, but how wrong you are!  Remember that I wrote that problem begin mid December.  All transactions prior to mid December were done well and we did receive our money.  However, when you informed us that you will change plateform and you will be back online within few days, it was a lie and you never got back online (at least for us).  Further, we exchange few e-mails, and you wrote that your bank refused to pay us and you were traveling to UK to settle with them and fight for us.  You even wrote that you wanted to travel to the Dominican Republic and visit us!  Also required to be patient and try to be positive instead of destructive (do you wwant me to post your e-mails?).  Further, I did tried to get in touch with you and with Cashoo.  It became a total silence from paymentasia and Cashoo replied only from their automate system stating that they will be in touch within 24 hours but never did.  Finally, I did treat you to get in touch with my clients and invite them to dispute their charges.  Listen, after being in touch with other companies in that online transaction business, I have been informed that I have to forget about the possibility of getting my money from you and they encourage me to invite my clients to dispute their charge.  WHY I would do that?  If I am about to loose my money, I prefer my clients take advantage of this situation  instead of you. 

What is my goal?  Either you pay me the money you owe me or either all my clients will dispute their charge and hopefuly the credit card issuers will stop doing business with you and put you out of business.  I will take further action as well like getting in touch with the Chineese embassy and the UK embassy in the Dominican Republic to report your scam.  You are 2 months late in paying me, you do not reply anymore to my e-mails and now you are trying to blame me for defending myself and telling the thruth about your behaving.

Keep in mind that I have lost US$13,000.00 because of you and I will not stop my campaign untilll I get paid or till you and Cashoo are out of business. 

Has I wrote you earlier this week that I already have contacted some clients and invite them to dispute their charges. Some of tham have contacted their credit card company and have started a dispute.  These clients represent over US$3,000.00 of dispute.  They will have my full support.

Now, I also wrote you that I will wait for your reaction and position before contacting more clients and give you another opportunity to square it up with me.  I realize now that you have choosen this public media to continue our stressing battle.  I have nothing against it and wish you will understand that it would be much better to be honest and pay your clients instead of stealing from them!

Finally, by reading your posting, I am now convince that you have no intention to pay me and starting next Monday, February 20th 2012, I will contact all my clients to invite them to join the first ones who are now disputing their charge.  I cannot be more penalized, since you do not wish to pay me.  So now tell me, who will be penalized???
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#6 REBUTTAL Owner of company

REPLY: CASHOO, UK PAYMENTASIA Refusing to pay online transaction, already paid by our clients and collect from CASHOO and PAYMENTASIA Internet, Internet

AUTHOR: Payment Asia - (Hong Kong)

It just came to our notice that there is a complaint against us in your website.  Thanks for posting the same online so that we can give our reply to all.

The subject company operates hotel in Dominican Republic.  As you may note, online hotel booking is one of the most risky industries in the world as the cardholders may call chargeback if they do not show up or they are not happy with the services provided by the hotel.  We have received complaints from cardholders from time to time and such complaints are dealt with by our staff without asking such merchants to pay us back.

This particular merchant has been threatening us by say that they will ask their clients to call chargeback from the card association and that they will issue emails to our other merchants.  Should chargeback occurs, it is our policy to hold settlement for the merchant concerned in order to avoid losses by us and the acquiring bank.  For your information, any chargeback will attract penalty on a high percentage of the amount of chargeback on us.  We will charge such penalties from the merchant concerned.  Therefore, as we received such threat from this merchant, we are left with no choice but to hold the settlement.

We are happy to discuss with this merchant should it promise that  it will not call any cardholder for chargeback. We hope that you can help us open the discussion with this merchant.
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