CBR Cord Blood Registry CBR, scamming parents San Bruno, California

I banked with CBR and 5 years later called to have my contact information updated. I was told that the biological father was still on the account and so I requested to have it removed. The biological father having solely been a contact, not the account owner. The biological father also having been gone since my child was an infant and his whereabouts are unknown. They told me to have him removed I must obtain a notarized document with his signature agreeing to have him removed from the account.

This is impossible since 1.) I do not know where he lives and 2.) there are restraining orders preventing this. They then said the only other option was to go to court and have him removed however they would not provide directions, information, or the documents needed to do so other than "you need to hire a lawyer". I was not going to hire a lawyer, go to court, and pay out of my pocket to have a contact removed off of a CBR account. I stated that I was the account owner and the one who signed the contract.

They said that because I listed him as the biological father (which is what they request when signing the contract) and that his name was listed as a contact, they could not remove him. Buyer beware, if you add the biological father's name to the contract or add whomever to the account contacts- they will be co owner of the account. 

Though I am the sole owner of the account, I do not have the right to remove or change information on my account. I then stated that I wanted the account cancelled to which they told me that I would still need to get a lawyer and go to court in order to do so. So, my account will be going to collections instead. What a nightmare! I highly do not recommend banking with CBR.