Tempe, Arizona U.S.A.
CCBill Rips Off Webmasters Too ripoff, fraud, ftc violations Tempe Arizona
I am part of a small "mom&pop" web site team. We have 2 mid-sized adult sites. In the history that we have been online and using CCbill, we've had only one chargeback. All in all we have been merchant-customers with CCbill LLC in good standing. We also got a lower transaction rate from the sales supervisor at the time named Swapna. We read a lot of security issue (credit card theft, account breach etc) about CCbill and decided to close our account. They also claimed to have lost our paperwork which was another reason to leave this company. We also researched and found volumnes of online complaints launched by subscribers to various websites. These subscribers signed up through CCbill and in many cases got fraudulent charges or unknown charges on their credit card statements.
For these reasons we closed our accounts in the Summer of 2005. We sent in the necessary paperwork by email and fax. All was supposedly in order. 7 months later we are told the work order to close our account was not received until Sept 1 2005. This was false. They even forged the date on a form they sent. To add insult to injury we learned that CCbill collects and keeps interest earned on these funds that they call "reserve" held. The webmaster cannot have these funds until after 6 months. We are still researching whether CCbill has a right to keep this interest on these funds especially on an account in good standing, or any account for that matter. We will also be sending this information to the States Attorney General's offices in our state and Arizona as well as the FTC.
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