• Report: #393364

Complaint Review: CCBill

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  • Submitted: Thu, November 20, 2008
  • Updated: Sun, July 12, 2009

  • Reported By:Enning South Dakota
CCBill
17378 Upper White Owl Rd Internet U.S.A.

CCBill is not a Secure Site Internet

*UPDATE Employee: Such a wealth of information!

*Consumer Suggestion: CEO's name, address, phone number and email address

*Consumer Comment: After 15 years in the Internet Biz CCBill has proven itself the most secure

*UPDATE Employee: rep statements

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My debit card fraud unit called today about someone trying twice to get $100 from CCBill.com. I asked if the business was similar to Paypal and the lady trying to help me said, "Yes - only much less secure."

I believe that an employee from CCBill tried to use my information to get the $100. I'll only use Paypal from now on.

Trisha
Enning, South Dakota
U.S.A.

This report was posted on Ripoff Report on 11/20/2008 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/CCBill/internet/CCBill-is-not-a-Secure-Site-Internet-393364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Such a wealth of information!

AUTHOR: Anonymous Employee - (U.S.A.)

Well, Vicki, you managed to give out a phone number that goes to an automated voice system leading to our customer support line, the address we give out to anybody who asks us on the phone, and an e-mail that probably doesn't go anywhere. Just because you bought something and decided that you didn't like it, and got mad when we didn't return your money, doesn't mean you got ripped off. If people like you didn't call up, yell at employees, and demand things you don't deserve, there would be a lot fewer problems to deal with. Maybe you should learn to take responsibility for your mistakes instead of blaming other people.
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#2 Consumer Suggestion

CEO's name, address, phone number and email address

AUTHOR: Vicki - (U.S.A.)

I just thought you might like a little more info on this company. I have been ripped off as well from them. I have the CEO's name, the company address and phone number and the CEO's email address. I listed all below for you. Hope it helps. Sorry you were screwed as well. We work hard for our money and it sucks when people are so dishonest and they have to rip off people.

CEO: Ron Cadwell

Company address: 2353 W. University Dr.
Building A
Tempe, AZ 85281-7223

Company phone #: 480.449.7751

CEO's email address: ron@cwie.net (he may not respond, but check the box so you get a receipt when he reads it. just more proof that he knows what is going on and doesn't care.)

Good Luck,
Vicki
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#3 Consumer Comment

After 15 years in the Internet Biz CCBill has proven itself the most secure

AUTHOR: Chatropolis - (U.S.A.)

anyone who says CCBill is not secure is just not informed. I have put 100'000's of transactions through them without a glitch. I have never had a complaint from anyone that CCBill did anything but their job and did it well.

It's unfortunate but my limited experience with fraud is that it is a spouse caught the person making the charge and they said it must be fraud Dear. Not I was a little tipsy and had to see this adult content.

CCBill has an excellent record on both sides of the credit card transaction. I can not say the same about Paypal.
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#4 UPDATE Employee

rep statements

AUTHOR: Anon Ccbill Employee - (U.S.A.)

Im sorry to hear your bank rep stated that, but I'm not sure why she believes that. If you look at any of our signup pages, instead of being preceded by 'http://'
it has 'https://' The difference is the 's' means secure. (For more information, check: http://en.wikipedia.org/wiki/HTTPS which explains how the page is secure.) Also, there is no agent at CCBill that can see your cvv2 number or exp date. Despite the fact that we sometimes need a credit card number to find an account in our database (only if the customer does not have the subscription number, or if any number is incorrect) the subscription profile does not show the full card number. (Let's just say I needed a card number to locate an account, once a search is completed, after the call the number is auto-deleted.) Our databases are secure and encrypted.

Signature (This signature is included in every RipOffReport response)
Hi. I am an employee of CCBill and just a little tired of seeing these rip off reports about my company without response. (I was in no way given authorization to respond to this, which is why I wish to remain anonymous.) I will explain later in this signature why my company does not respond to these. First off, let me explain what CCBill actually is.

The basis of our business is called 'Cave Creek Processing'. We process credit card payments for content websites. We are a financial clearing house. That is it. (If you don't know what that means, wikipedia 'ACH') We are similar to companies such as netbilling, epoch, and paypal. In order for you to ever have 'CCBill.com' or 'CCbilleu.com' appear on your statement, what had to happen is that someone went to a website we bill for, put your information in the purchase page and ordered the content. We just process payments. That's it.

Now here is where the difficulty comes in. Let's say someone steals your information. Let's say that thief buys access to a site using your information. Now you see CCBill.com on your statement, why do you assume we stole your information? As of 2009, we've been around for over 10 years. We've won numerous awards for being a great billing company. For God's sake, do you think credit card thieves have a 24 hour, toll free number you can call? I can tell you, I've been scammed before... and trying to get a hold of anyone for recourse is near impossible if not, actually impossible.

After seeing how our company responds to normal customers and victims of fraud, if I ever run an online website, I am without doubt choosing CCBill to take my payments. For every situation that comes up, CCBill's response is always logical and reasonable. The basic ecommerce processor does not have a 'customer service' line that helps people get access into websites they paid for. CCBill goes above and beyond by helping people with access issues into a website. Logically, if you purchase a site and cannot get into it, you contact the website. But when you call the ecommerce processor, and they give you tech support.... wow. If we ever test that login information isn't working, and we cannot help the issue, we immedietly contact the webmaster and ask them to fix it for the customer. If the webmaster is unable to fix it, CCBill refunds the customer.

Another thing I want to bring up, no matter what the issue is, CCBill does NOT recieve your money. The website(s) do. Please remember this paramount fact. We process payments. Thats it. The money goes from you, through us, to the company that owns the website. When I first applied for this job, I thought I would be answering technical questions regarding the processing of payments. I did not realize I would pick up great skills in patience. I have only known one CCBill employee who's tone of voice spoke down to a person he was speaking with, and that was 100% after me being able to hear a yelling voice emitting out of his headset, despite me being 2 feet away. (Basically where he was helping a customer, and that individual would scream, curse, and generally just be disrespectful.) Not did I see instance of us being verbally abusive or disrespectful.) And guess what, that employee was let go, because CCBill always treats people with respect. If someone continues to be verbally abusive by always cutting us off, cussing and cursing, threatening, and doing all sorts of unclassy things, we will warn them atleast twice to conduct themselves in a professional manner before disconnecting a call.

At the beginning of this I promised to address why CCBill does not respond to these. It is because CCBill's public relations is directed towards those in need of payment processing. If you look at websites that break down e-commerce processors, we are always spoken of in a goodlight. I will wrap this up. If you are researching CCBill because you're not sure what a charge is, when you call us and we ask you for the account number that was charge so that we can see what was charged... remember we have already recieved your information. No one on the phone will ask you for a cvv2 number or exp date for your card. (This is only needed when CCBill processes a purchase. Afterwords, CCBill deletes those two pieces of information.) Furthermore, for God's sake, if you cancelled your financial account, why would you ever call me a scammer and a theif for asking for it over the phone to see what we charged to that number? You already cancelled the account.... you could post all of the sensative account information all over the internet and there is no risk that anyone can make a charge. Why... because an inactive account is just that... inactive. lol :) I will end this by using our standard customer service line. If you have any further questions, please do not hesistate to contact us at our 24/7, toll free support number. (1-888-596-9279)
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