- Report: #198235
Report - Rebuttal - Arbitrate
Complaint Review: CCI Camera City
CCI Camera City342 Kings Highway. Brooklyn, New York U.S.A.
CCI Camera City, Royal Camera ripoff. Bait & switch, outright lying, changing prices, shipping different items than described. Brooklyn New York
1 Sony HDR-FX1 $1819.00 plus $79.99 Shipping, Total price $1898.99.
5/15/06 Received E Mail from CCI Camera City verifying order at price indicated.
5/17/06 Received E Mail from CCI to call Max @ 1-800-896-2626 X 216 to confirm order.
5/18/06 Called CCI and was informed the camera I ordered was replaced with a newer improved model at slightly more money. Also that the camera did not come with a battery and I would need lens filters. Reluctantly I agreed to order the camera with the assurance it was a better camera than I first ordered. I ordered a battery, lens filters and 5 tapes, with the camera. The new order number was # 922838.
5/19/06 Checked several Web Sights and found the HDR FX1 camera I ordered was still being sold.
5/20/06 Contacted Sony to find out what camera model replaced the HDR-FX1.
I was told the camera was still in production & had not been replaced.
5/23/06 Received package from CCI via UPS at 12:55 PM, a signature was required.
Tracking #1Z 063 1W1 42 5040 4159 Ref # 1: 922838. Invoice was $3198.59
After inspecting the camera HVR-A1J, I found it different than described and it did come with a battery. Also this camera is advertised on the Internet for much less money than the camera I originally ordered.
Called CCI and told them the camera was unacceptable. They said to try the camera and they would send a Wide Angle lens, camera bag, floodlight and battery charger at no charge.
5/24/06 Package delivered by UPS containing the items listed above. Again I called CCI to complain the camera was not as I wanted I also found it to be a Japanese model that I don't believe should be sold in the United States. The manual and warranty card were all written in Japanese. I called CCI again & they said to try the camera and a manual and necessary paperwork would be sent. I filed a dispute with MBNA credit card that evening.
5/25/05 Received package from CCI, I believe this was the manual and paperwork, as promised. This package remains unopened.
5/26/06 E Mail received from MBNA confirming the dispute, Reference #0201.
I called MBNA and was told to call the merchant and arrange to have them pick up the camera.
I called CCI and said to pick up the camera and articles sent, I was then told there would be a 10% restocking fee plus the shipping charges for the items sent.
I said I would not pay a restocking fee as they misrepresented the product, also the camera sold for much less even on their own Web sight.
I was then offered a $700.00 discount, which I refused. I was then told they would not take the articles back under any circumstance as I had used the camera and opened the sealed packages.
At no time did I attempt to use the camera, as I could not read the manual and also I would have voided CCI's policy. I believe this is why they kept telling me to try the camera. The camera has been repackaged as received. Also none of the of the sealed boxes have been opened.
Floral City, Florida
This report was posted on Ripoff Report on 06/26/2006 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/CCI-Camera-City/Brooklyn-New-York-11223/CCI-Camera-City-Royal-Camera-ripoff-Bait-switch-outright-lying-changing-prices-ship-198235. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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