• Report: #387885

Complaint Review: CCS - Credit Collection Services

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  • Submitted: Tue, November 04, 2008
  • Updated: Wed, November 19, 2008

  • Reported By:northern New Jersey
CCS - Credit Collection Services
ccs.com Nationwide U.S.A.

CCS - Credit Collection Services CCS - are rude people with no training Needham massachusetts Nationwide

*Consumer Suggestion: NEVER TALK TO COLLECTION AGENCIES !!!

*Author of original report: update

*Author of original report: update

*Author of original report: update

*Author of original report: update

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About a month ago I received a call on my cell phone from CCS about a debt that I supposedly owed. I contacting them back and they advised that the debt is from Progressive Insurance. I immediately told the rep. that I am no longer with Progressive and have not been since mid-July. She advised that she was demanding payment for $106.45. I told her that I would have to get in touch with Progressive.

I called Progressive and spoke with a representative there and advised her that I canceled this policy back in mid july and the rep told me I was all clear. She told me that she does not show that I canceled and I assured her that I did. The rep said she would do some research and see if she can pull the phone call from that day and would call me back. She called me back to tell me that I needed to fax a letter because cancellation for my state had to be in writing and the bill would be void. I faxed this letter over to her 2 days later and to this day I am still receiving phone calls demanding payment. I told CCS that they need to contact Progressive as I sent them required information.

The rep got smart with me and told me she was not calling Progressive and it is obvious that I owe. She also asked me to send my declarations page of my new policy - I told her I would not that was none of her business. She told me that I will keep getting her harassing phone calls demanding payment and hung up.

They are very rude, and they try to talk down to you like you are some kind of idiot.

Nbnj
northern, New Jersey
U.S.A.

This report was posted on Ripoff Report on 11/04/2008 11:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/CCS-Credit-Collection-Services/nationwide/CCS-Credit-Collection-Services-CCS-are-rude-people-with-no-training-Needham-massachuse-387885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

NEVER TALK TO COLLECTION AGENCIES !!!

AUTHOR: Laurie - (U.S.A.)

you have to do everything in writing with Collection Agencies, certified mail - return reciept -

If you had started out by learning about YOUR RIGHTS which is obvious that you have no idea. www.ftc.gov - Fair Debt Collection Practices Act - this law PROTECTS YOU!

For instance to stop collection calls you send a cease communications letter.

You were correct in contacting Progressive, to resolve the issue directly with them and never negotiate with debt collectors - as they will lie.

Make sure you get copies of the letter sent to collections to cease - so when the collection agency sells it to another one - YES THEY DO THAT - you have the letter from the original creditor.
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#2 Author of original report

update

AUTHOR: Nbnj - (U.S.A.)

After several contacts with Progressive, I was able to get this cleared up. I even received a credit and a check will be sent to me. I received a fax from Progressive putting me in the clear but CCS was persistent in trying to get to pay this bill and threatened to post to my credit since their records had not been reflected that Progressive cleared it up. I contacted Progressive and advised them of the situation and they told me that it can take up to 30 days and I told Progressive I will not stand for additional collection calls if my account is clear. Progressive contacted CCS and my account is on a hold status until CCS system updates. Please be persistent and make sure you get names and extensions and keep all correspondences you make via fax, email, etc.
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#3 Author of original report

update

AUTHOR: Nbnj - (U.S.A.)

After several contacts with Progressive, I was able to get this cleared up. I even received a credit and a check will be sent to me. I received a fax from Progressive putting me in the clear but CCS was persistent in trying to get to pay this bill and threatened to post to my credit since their records had not been reflected that Progressive cleared it up. I contacted Progressive and advised them of the situation and they told me that it can take up to 30 days and I told Progressive I will not stand for additional collection calls if my account is clear. Progressive contacted CCS and my account is on a hold status until CCS system updates. Please be persistent and make sure you get names and extensions and keep all correspondences you make via fax, email, etc.
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#4 Author of original report

update

AUTHOR: Nbnj - (U.S.A.)

After several contacts with Progressive, I was able to get this cleared up. I even received a credit and a check will be sent to me. I received a fax from Progressive putting me in the clear but CCS was persistent in trying to get to pay this bill and threatened to post to my credit since their records had not been reflected that Progressive cleared it up. I contacted Progressive and advised them of the situation and they told me that it can take up to 30 days and I told Progressive I will not stand for additional collection calls if my account is clear. Progressive contacted CCS and my account is on a hold status until CCS system updates. Please be persistent and make sure you get names and extensions and keep all correspondences you make via fax, email, etc.
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#5 Author of original report

update

AUTHOR: Nbnj - (U.S.A.)

After several contacts with Progressive, I was able to get this cleared up. I even received a credit and a check will be sent to me. I received a fax from Progressive putting me in the clear but CCS was persistent in trying to get to pay this bill and threatened to post to my credit since their records had not been reflected that Progressive cleared it up. I contacted Progressive and advised them of the situation and they told me that it can take up to 30 days and I told Progressive I will not stand for additional collection calls if my account is clear. Progressive contacted CCS and my account is on a hold status until CCS system updates. Please be persistent and make sure you get names and extensions and keep all correspondences you make via fax, email, etc.
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