- Report: #564873
Report - Rebuttal - Arbitrate
Complaint Review: C.C.S.
C.C.S. MANY - look through reports STILL AT IT APPARENTLY Newton, Massachusetts
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Apparently this company continues its tricks. Out of the blue, calls to my cell phone - many calls and a full mailbox in one 24 hour period when my phone could not be used due to our being in hospital room with friend on heart regulating machines. When I called the number back to see who was so desperately trying to reach me, an extremely rude male demanded a great deal of personal information which any person with a reason to contact me would have at their disposal. These demands were made over my questions for identification and reason for calls. His one response to my questioning was that I didn't need to know his name - he needed to verify my name and information. I calmly explained that I don't give out personal information by phone to unknown parties as a matter of safety. He then began demanding that I provide banking information for an account draft to clear a debt - one he would or could not identify the origin of, the nature of, his connection to or any other information. I simply 'owe the money and have to pay it now'. I asked for the address of his company and agent for service registered with the state. Again, I was told that he was not providing information to me, I was to provide him information. Eventually I simply put the phone down until the man went away, as he would not end the call, continued to call back instantly whenever I ended calls - so swiftly that I couldn't reach my phone service to block the number.
I read through this website and found, in 2006, a single response from an alleged CCS employee using the name Gabby. I wonder if this person is still employed by CCS. I recognized the same 'people skills' the man I spoke to had used. Gabby states that all who receive calls from CCS are speaking with good people working for a good company of 40 years existence, using proper methods to collect obvious debts, only occasionally do CCS agents reach the wrong party and only by fault of debtors themselves. Numerous detailed replies of specific experiences with CCS reps follow, contradicting Gabby's representation of CCS business policies and staff methods. One consumer suggestion stood out: it made point by point alternatives to her alleged factual declarations - starting with a very polite request that Gabby consider possible partial or total inaccuracies common in sweeping generalities of the type used to form her rebuttal. Logically presented, and coherent without even a hint of condescension, the gentlemen made no negative personal comments.
Remember that Gabby is a good person, the thankful employee of a fine company using proper methods to collect obvious debts as best she can and willing to help anyone who asks. The next Gabby posting begins with condescending declaration that the respondents to her rebuttal can't spell, and dismisses entirely the on target subject matter. To the gentleman who gently tried to point out the limitations of Gabby's views and foster greater understanding, Gabby verbally waves him off, another dismissal without addressing the points made. Again she states that she's glad the debtors create her job.
If CCS were a fine company, their history of multiple corporate ID's would surprise me a great deal. If the fine company had not lost most court cases, I might be convinced. If there were only half of the postings here representing frustrated people making appropriate effort to get to the facts to stop clear harrassment which obviates CCS' use of unregulated employees, illegal tactics and unsavory practices which defy government guidelines and even legal restrictions then I might take Gabby's opinion - though rudely stated - under consideration.
But, I have personally spoken with a CCS employee who did exactly the opposite of everything Gabby stated. I have read Gabby's own comments and noted the manner in which she fails to either prove her point or to give credence to it by actually responding to those who challenge it. In both cases, the good employees of what Gabby considers a fine company, have represented themselves and the company as anything but good business.
My solution was to instantly turn the matter over to the company I was forced to hire to protect myself and my credit rating from CCS and their peers. It is not important whether, in my case, the debt was valid, or whether I am employed, a bum, aspoiled rich kid, college graduate or uneducated. It doesn't matter who I am, or what my circumstances are. Neither Gabby or the man I spoke with would willingly be treated as anyone who posted here has been treated. In some cases, they would likely have taken legal action against the perpetrators since they are supposedly provided some training in consumer rights and debt collection practice/legalities. In fact, they would be outraged, but I doubt they would care enough for others to post here in hope that the next victim might avoid a mistake.
Let's hear it: are you still employed by CCS Gabby? Or have four more years of consumer reports finally gotten through to you?
This report was posted on Ripoff Report on 02/05/2010 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/CCS/Newton-Massachusetts-/CCS-MANY-look-through-reports-STILL-AT-IT-APPARENTLY-Newton-Massachusetts-564873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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