• Report: #921973

Complaint Review: CD Baby

  • Submitted: Fri, August 03, 2012
  • Updated: Sat, August 11, 2012

  • Reported By: Cdbabythieves — Clewiston Florida United States of America
CD Baby
13909 NE Airport Way Portland, Oregon United States of America

CD Baby ,CDbaby We did upload a CD with CDbaby, music distributor, and it was a $49 dollars one time lifetime fee, wanted to edit two songs, they wanted $49 more. Portland, Oregon

*Author of original report: what a joke.

*UPDATE Employee: CD Baby Rebuttal

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We did upload a CD with CDbaby, music distributor, and it was a $49 dollars one time lifetime fee, unless you wanted to make another CD.
We realized later that two songs needed to be uploaded again due to a mistake, and they did not wanted to do it, but unless we paid another $49 fee.
Take in account that we did not wanted to do a new CD but edit an electronic upload of two tracks from a CD we already paid the onetime fee.
We are asking the 100% refund and they do not want to proceed with it.
We tried to resolve the issue with their Customer Service, but the money hungry ones all they wanted was to sign up for another CD and another $49 dollars.

This report was posted on Ripoff Report on 08/03/2012 09:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/CD-Baby/Portland-Oregon-97230/CD-Baby-CDbaby-We-did-upload-a-CD-with-CDbaby-music-distributor-and-it-was-a-49-dollar-921973. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

what a joke.

AUTHOR: Cdbabythieves - (United States of America)

"industry leader..."  
Give us a break. With such "ripoff leaders" what else we need. 
Our money never was given back and we contacted CS many times. You have been reported for criminal activity already.
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#2 UPDATE Employee

CD Baby Rebuttal

AUTHOR: Anna - (United States of America)

We're very sorry to hear that you had anunpleasant experience with CD Baby.  Each new submission does require a submission fee, which sounds like what happened here.  However, we don't have any yearly fees or anything like that, so we only make money if you do!
 
We've been the industry leader in independent music distribution for a long time and pride ourselves on making the process easy for our artists. Please feel free to contact our customer service department any time for help!
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