- Report: #390048
Report - Rebuttal - Arbitrate
Complaint Review: CENTRAL COAST NUTRACEUTICALS
CENTRAL COAST NUTRACEUTICALS60 El Rio Salado Pky. #900 Tempe, Arizona U.S.A.
CENTRAL COAST NUTRACEUTICALS CONVO WITH CEO AND PRESIDENT MR. GIBSON Tempe Arizona
*Author of original report: CEMTRAL COAST NEUTRACEUTICALS RESTITUTION
He apologized profusely for the difficulty everyone is having getting through to the customer service base and explained that due to the huge response to the advertising, they are completely overwhelmed. However, he also felt it was okay to have people sit on hold for an hour or more. Not. He told me that they are working on getting a new phone system set up, but obviously it is of more financial benefit to the company to rake in as much money as they can and to make it difficult if not impossible to get them on the phone.
He tells me that the Arizona Attorney General receives complaints about his company constantly, but they always close their file. As I have no way of knowing if this is true, I would encourage everyone to continue to file complaints at the Attorney General's site.
We discussed the extremely deceptive and misleading language in the terms and conditions of the initial free trial offer - he tells me that a wonderful firm of lawyers did this for him. As someone who has worked with lawyers for over 20 years, I suggested that he fire them, and come up with something more honest and straightforward, so consumers will understand what it is they are getting into. He said he would give that some thought. I rather doubt that he will, as obviously this is trapping people into this odd deal, where the upsell takes place.
As far as the use of Oprah Winfrey's image, again a brisk discussion, after which he admitted that Oprah may have mentioned the ingredients of their products in some show, but in no way, shape or form, does she endorse this company. Apparently, Harpo have been in touch with them, and they will be taking down her image.
While we were talking, he informed me that 225 people were on hold, waiting to speak with a customer service representative. I told him that was completely ridiculous. He appeared to agree with me. Once again, he reiterated that they are overwhelmed, and he has asked his advertisers to reduce the amount of internet exposure they have, as they simply cannot keep up with orders. As to the veracity of this statement, I only have his word for it.
My money has been refunded in full.
He asked me to please remove his phone number from this site, but I am unable to do so, unless someone from Ripoff.com can. I asked him why he did not come over here and rebut the complaints, and attempt to explain what problems they are having, but he informed me that this site would charge him $15,000 to do so. I'd be interested in learning if this is true.
Bottom line, my feeling is still caveat emptor (buyer beware) with Central Coast. Keep hammering at the Arizona Attorney General until they sit down with Mr. Gibson and straighten out exactly what is going on. He sounded like a reasonable human being during our conversation, but the best indicator of future behavior is past behavior, imo. Let's see if he accomplishes this upgrade of their phone system and hires more local people from the Arizona area to man the lines. I think if the pressure keeps on from the consumer level, he'll do one of two things. Improve his customer service by about 500% or simply go out of business.
It's up to you guys. Take it to the Attorney General is my suggestion and dispute all charges with your bank and your credit card companies. You may print this out and use it in your claim.
North Hollywood, California
This report was posted on Ripoff Report on 11/11/2008 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/CENTRAL-COAST-NUTRACEUTICALS/Tempe-Arizona/CENTRAL-COAST-NUTRACEUTICALS-CONVO-WITH-CEO-AND-PRESIDENT-MR-GIBSON-Tempe-Arizona-390048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.