CENTURYLINK TELEPHONE-INTERNET Customer Service?? We don't need no customer service!! Phoenix, Arizona

CenturyLink took over Qwest.  I have had a Qwest telephone account for multiple, multiple years!! I decided to try their internet and see if they were good to work with.  I went through my email provider who signed me up for the $19.95 special + rental equipment for $5.  My phone bill had been around $40.  The first bill I got was $135+ !!  I signed up in December 2011 and received the bill in January 2012.  I immediately contacted a "customer service rep". Her name was Marianne and she was great to work with.  She provided me with a confirmation number of C11791716 after she signed me up for the bundle account since I had their telephone. It included a lot of extras, including free long distance.  I asked her what I should make my check out for since she had taken care of everything.  She told me to write it for $105.28. I immediately wrote the check and mailed it in to CenturyLink. However, THEY continued to bill me the extra charges which were above and beyond taxes, service fees, etc.  I continued to pay them the appropriate monthly charge, which I was told was $72.98, guaranteed for 5 years. $19.95 for internet, $5 for equipment, $45 for telephone.  But CL kept charging me for the amount they claimed I owed. Today I called CenturyLink and got some guy who spoke broken English. He was rude and obnoxious and I asked him if there was anyone there who knew anything about CUSTOMER SERVICE. He didn't. So, I cancelled my telephone and my internet.  I am tired of dealing with companies that have no kind of responsibility to anyone but themselves.  I "owed" them under $40.00.