- Report: #699783
Report - Rebuttal - Arbitrate
Complaint Review: CENTURYLINK
CENTURYLINK100 CENTURYLINK DRIVE MONROE, Louisiana United States of America
CENTURYLINK CENTURYTEL/EMBARQ UNPROFESSIONAL RIPOFF MONROE, Louisiana
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The Rep questioned me as to why I didn't see it to weird to have a zero balance or such a low balance. Once the companies merged I removed the voicemail and long distance amenities because my grandmother never utilizes them. They stated that calls was made to the number on 28/8/11 and 2/18/11 regarding the bill and a message was left with a person and I feel this is a false statement as my grandmother always notifies me when such messages are left or calls are received. I feel this is unethical and unprofessional because the error originated with their transition of companies. I was told I was supposed to set up my account with the new number. How was I to know that? I log-in with the same user name and password and my account pulls up. It's not my fault that the bills weren't current. I shouldn't be held accountable so egregiously for something I was unaware of. My grandmother is 67 years old and in bad health; therefore, she needs a landline in her home. I just want service restored and the ability to pay my bill in 2 payments beginning on 3/16/11 and ending 4/1/11. I need someone to look into this situation. I feel they are trying to manipulate me and get over without taking any responsibility for what has occurred.
This report was posted on Ripoff Report on 02/25/2011 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/CENTURYLINK/MONROE-Louisiana-71201/CENTURYLINK-CENTURYTELEMBARQ-UNPROFESSIONAL-RIPOFF-MONROE-Louisiana-699783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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