- Report: #882531
Report - Rebuttal - Arbitrate
Complaint Review: CENTURYLINK
CENTURYLINK6000 PARKWOOD PLACE Internet United States of America
CENTURYLINK QWEST Over Charge, Billing Errors, TLA Fees Internet, Internet
*Author of original report: FCC Complaint Worked!
*Consumer Comment: Doug probably can't help
*Author of original report: Qwest Update
*UPDATE Employee: Trouble with CenturyLink
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With CenturyLink/Qwest At Your OWN Risk!
As Youre Playing With a Very LARGE, dumb, and dirty company. Dont be surprised if you LOSE.
Our small business was solicited by Qwest to switch from standard copper lines to their T1 service, which is phone and internet service. This service was to be billed at $517 per month. To my surprise for the first six months Qwest billed me $1,500 per month.
Simple mistake? I dont think so. I was forced to spend countless resources and hours and hours of time to correct their billing errors. Theyd never admit to the error but give the account a credit. Really? Why dont they call it for what it is? Its a correction!
As a small business owner nothing is more important and critical to me than my phone and internet system.
We live and die by the performance of our phones. So its absolutely critical to me that were provided good phone service as my livelihood along with my employees live hoods and clients depend on it. Because of this, I grew very tired and frustrated of their incorrect billing and the cost it created for our small business. So I did what any smart business owner would do, I switched carriers.
According to Qwest we switched 8 months early. Had we continued itd been about 4k for the service but since I cancelled early, Qwest is demanding $12,000. THREE times what it would have cost to continue! WOW. Now I could understand that someone could make a claim for an actual loss because of an early termination. But to charge three times as much? I believe this to be a punishment for quitting their service as they using the wrong start date to figure the termination
Now I deal with a lot of faceless and dumb corporations every day but Qwest is by the worst company I have ever dealt with. Period.
They are so unorganized its an absolute nightmare to work with them. I would warn any business thinking of or currently doing business with CenturyLink Qwest to have a HUGE team of attorneys because youre gonna need them to figure out the contract and to hold them to their end of the deal. And it would help if you really enjoy getting transferred around through a huge mess
of people that dont want to help you and are confused as to why youre interrupting them.
So let this be a warning to all businesses everywhere when you do business with Qwest that youre playing with a VERY LARGE, DUMB, FACELESS, CORPORATION THAT WANTS YOU TO LOSE.
This report was posted on Ripoff Report on 05/14/2012 12:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/CENTURYLINK/internet/CENTURYLINK-QWEST-Over-Charge-Billing-Errors-TLA-Fees-Internet-Internet-882531. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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