- Report: #505751
Report - Rebuttal - Arbitrate
Complaint Review: CFI Resorts Management Inc., Westgate Resorts
CFI Resorts Management Inc., Westgate Resorts2801 Old Winter Garden Road Ocoee, Florida United States of America
CFI Resorts Management Inc., Westgate Resorts CFI Resorts Management, Inc. Charging fees , and interest for last years maintance fees a year and a half later Ocoee , Florida
*Author of original report: Westgate does not bill? They conveniently add interest you don't know you are being charged?
*Consumer Comment: I do not agree!
So last year I paid my maintance fees for my one bedroom 1 week every other year time share property. I admit, we paid them late (May 08) they were due in January 2008. The day after I mailed them I received a bill from Pinnacle Collections. I contacted Pinnacle to tell them I paid Westgate. I thought Westgate would not cash the check, and refer me to Pinnacle. They did cash the check. I than never heard from Pinnacle or Westgate until now.
On Friday 10/2/09 I recieved my maintenance and tax balance (bill) from CFI. It stated my property taxes due on 1/1/2010, along with a past due balance of $228. I immediately called CFI, demanding to know what this was from. They stated that they paid Pinnacle a collection fee out of my check I wrote Westgate for Timeshare Maintenance fees. Why did they cash a check, when it had gone to collections? I thought you were susposed to deal with the collection agency. I have never received a bill for this in a year and a half. I had no idea they were charging late fees and interest. They say they have been calling me. This is a flat out lie. I have NEVER received a call or letter from them. I have voicemail. NO voicemails. Isn't it convenient that they are letting this lie while it is racking up interest charges. They say there is nothing they can do. I asked them to prove they have been contacting me. The representative, Brian Green said "Prove we haven't called".
I am furious with Westgate. They are not even trying to work with me. I have been online and seen all the complaints against them. I feel they are bullies. They have no right to cash a check after it had gone to collections and than pin the collection fee on me. I paid them $564, they gave me credit for 442. I demand to know why this happened and how they can get away without sending a bill in all this time, and just put it on next years bill.
Jennifer (((ROR redacted)))CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 10/07/2009 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/CFI-Resorts-Management-Inc-Westgate-Resorts/Ocoee-Florida-34761-2965/CFI-Resorts-Management-Inc-Westgate-Resorts-CFI-Resorts-Management-Inc-Charging-fees--505751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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