• Report: #430717

Complaint Review: CFNA Credit/Firestone & Plaza Tire Credit Card

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  • Submitted: Wed, March 04, 2009
  • Updated: Tue, June 30, 2009

  • Reported By:Saint Louis Missouri
CFNA Credit/Firestone & Plaza Tire Credit Card
P.O. Box 81083 Cleveland, Ohio U.S.A.

CFNA Credit/Firestone & Plaza Tire Credit Card CFNA/Firestone credit card does not report credit limit Cleveland Ohio

*UPDATE EX-employee responds: CFNA now reports credit limits

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I strongly suggest that anybody who wants to improve their credit score NOT get a CFNA credit card. I know they are the credit company who provides cards for Firestone and Plaza Tire Service. I would guess there are other companies as well. Before applying for a card please make sure you ask if it is CFNA.

The problem is this -- they do not report credit limits to the bureaus. They report your current balance to all three bureaus, but report no limit. An essential part of raising your credit score is having a favorable debt to credit ratio. This ranges anywhere from 20%-35% depending on who you ask. If you have a $1 balance on a CFNA card, your debt to credit ratio on that account is infinitely negative because you're debt is $1 and your credit limit is unreported (which is considered ZERO by the bureaus).

I sent a few letters to their customer service department, and their responses were abysmal. I paid off the card just now, and will be canceling it as soon as the payment goes through. I see no reason in keeping a card that I can't use. My credit limit is $1200 and my balance is $159 but since they don't report a limit my overall debt to credit ratio is 75%. My only other credit card has a $200 limit so it's showing my overall debt as $159 and my overall available credit as $200. It should be $159 versus $1400 which would be about 11%. CFNA refuses to do anything about it since they are "not required by law to report credit limits". So much for customer service. I'm glad I paid it off before they got any of my money.

I'm going to try to spread the word as best I can that this is a horrible practice and extremely bad customer service. I opened this account hoping to increase my credit score, and it has dropped it by over 20 points with all three bureaus. I've spent a couple years trying to raise my scores and this just set me back a good six months. The inquiry alone will haunt me for two years.

Brian
Saint Louis, Missouri
U.S.A.

This report was posted on Ripoff Report on 03/04/2009 12:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/CFNA-CreditFirestone-Plaza-Tire-Credit-Card/Cleveland-Ohio-44181-0083/CFNA-CreditFirestone-Plaza-Tire-Credit-Card-CFNAFirestone-credit-card-does-not-report-430717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

CFNA now reports credit limits

AUTHOR: Xhova13x - (U.S.A.)

As of June 1, 2009, CFNA DOES report the credit limit instead of you highest balance. Also for those who incurred late fees, when you call the customer service department (yes I know they aren't always the nicest and fastest) but YOU must request any fees be removed, they will not offer it to you. Being an ex-employee I also have the credit card. Be careful when using the "90 days interest free" option, during this time you must make the minimum monthly payments to keep this "privilege" and in order to avoid any finance charges you must pay the entire original purchase amount off by the 90 day mark or you will incure finance charges back to the original purchase date.
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